PRS-650 my prs-650 drives me crazy

bernardpar · 08-06-2011, 01:04 PM

Hello

I bought my sony last year and I could not be happier for the first 4 months.
Than the problems started. Unexplained battery drain (6-12hours), software glitches (could not put the reader in the sleep mode, instead kept opening random books, changing wallpapers, displaying message: do you want to completely power off (shutdown device) etc.). I updated software, it helped but only for a while, I did numerous soft and hard resets. I sent the reader to Sony Service, they sent it back saying that it could not find any faults. I removed all memory cards, while charging I reject the device first before disconnecting.
Now after another hard reset I cannot switch it on, after soft reset it cannot go in sleep mode, again displays message about powering off. I think I have lost my patience.

Now I am at the point either of sending the reader back to Sony Service (but I am worried they will ignore the problem again) or just selling it on Ebay. The second option is very compelling but I would not feel well selling device not functioning properly.

Is there any hope to rekindle my love with sony ?

Any advice and ideas welcomed

Pinecone · 08-07-2011, 08:19 AM

Give service another try.

carpetmojo · 08-08-2011, 06:40 AM

Ferret out the name of the CEO and contact him - often works.

It sounds like you have a rogue - or a Friday afternoon/Monday morning model.

Yes, I know, it's not supposed to happen, but..............

Sonylistens · 08-08-2011, 11:06 AM

Hey Bernardpar,

My name is Mike I work with the sonylistens team, I am sorry to read about your problems with your sony reader and sony service. Please email your event ID to sonylistens@am.sony.com and we will help resolve this issue.

Thanks,

Mike Puma

ScalyFreak · 08-08-2011, 12:15 PM

Quote:

Originally Posted by carpetmojo

Yes, I know, it's not supposed to happen, but..............

...but it always does

OP, let us know if you get this resolved!

carpetmojo · 08-08-2011, 01:09 PM

See - all it took was the threat !

Excellent pick-up, Mike Puma.

bernardpar · 08-09-2011, 12:56 PM

Hello

Thanks a lot Mike. I have sent you an email with description of the problem.

astra · 08-23-2011, 11:31 AM

How did it go?

bernardpar · 08-26-2011, 07:50 AM

I got my sony back a week ago, battery and mainboard had been found faulty and therefore replaced, everything seems to working OK. I never heard back from Mike but I am assuming that the device has been repaired thanks to his help. Thanks.

peitsao · 08-26-2011, 08:51 AM

Thanks to Mike, I finally got my defective Vaio charger replaced after almost a year of waiting and emails.

illli · 09-01-2011, 02:13 AM

Yikes.. the same sort of thing just started happening to my 650.. I've had it since last November and it was working great until a few days ago. Suddenly it randomly asks me if "I'm sure I want to turn the device completely off" while I'm reading a book and randomly flickers between sleep mode and being awake. Annoyingly, two out of the last three days it must have woken itself up from sleep mode while I was at work because I've come home to a dead battery..

Sucks to hear that Sony's repair service is so lame.. now I'm dreading dealing with this. I've had two other companies send me back my defective product unrepaired with a claim that it was "fine" (ASUS and Fujifilm) when it obviously wasn't working in any real life situation, and there's nothing more aggravating... All that means is not only do they have an awful repair service but they must also have an awful QA/test process. no wonder it has problems in the first place..

Sonylistens · 09-02-2011, 12:17 PM

Hey Illli,

My name is Mike I work with the sonylistens team, I am sorry to read about your problems with your sony device and want to help. Please email your event ID to sonylistens@am.sony.com and we will help resolve this issue.

Thanks,

Mike Puma

Sonylistens · 09-02-2011, 12:20 PM

If you don't have an event ID, please email your model and serial number, thank you.

readergirl218 · 10-09-2011, 08:36 PM

Quote:

Originally Posted by bernardpar

Hello

I bought my sony last year and I could not be happier for the first 4 months.
Than the problems started. Unexplained battery drain (6-12hours), software glitches (could not put the reader in the sleep mode, instead kept opening random books, changing wallpapers, displaying message: do you want to completely power off (shutdown device) etc.). I updated software, it helped but only for a while, I did numerous soft and hard resets. I sent the reader to Sony Service, they sent it back saying that it could not find any faults. I removed all memory cards, while charging I reject the device first before disconnecting.
Now after another hard reset I cannot switch it on, after soft reset it cannot go in sleep mode, again displays message about powering off. I think I have lost my patience.

I'm having the same problems as Bernardpar...I purchased my prs-650 in March of this year. I love my reader and don't really want to replace it with something else so I've just sent an email to Sony. Hope to hear back from them soon. Boy, am I glad that I saved my previous prs-300 as a backup!

Sonylistens · 10-14-2011, 10:16 AM

Hi readergirl218

Thank you for your post.

My name is Pat and I work with the Sonylistens team. Thank you for e-mailing Sony.
We will be in touch very soon regarding this issue.

Thanks again.....

08-06-2011, 01:04 PM	#1
bernardpar Member Posts: 17 Karma: 2154 Join Date: Mar 2009 Device: hx4700	my prs-650 drives me crazy Hello I bought my sony last year and I could not be happier for the first 4 months. Than the problems started. Unexplained battery drain (6-12hours), software glitches (could not put the reader in the sleep mode, instead kept opening random books, changing wallpapers, displaying message: do you want to completely power off (shutdown device) etc.). I updated software, it helped but only for a while, I did numerous soft and hard resets. I sent the reader to Sony Service, they sent it back saying that it could not find any faults. I removed all memory cards, while charging I reject the device first before disconnecting. Now after another hard reset I cannot switch it on, after soft reset it cannot go in sleep mode, again displays message about powering off. I think I have lost my patience. Now I am at the point either of sending the reader back to Sony Service (but I am worried they will ignore the problem again) or just selling it on Ebay. The second option is very compelling but I would not feel well selling device not functioning properly. Is there any hope to rekindle my love with sony ? Any advice and ideas welcomed Last edited by bernardpar; 08-06-2011 at 11:25 PM.

08-08-2011, 11:06 AM	#4
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	sonylistens Hey Bernardpar, My name is Mike I work with the sonylistens team, I am sorry to read about your problems with your sony reader and sony service. Please email your event ID to sonylistens@am.sony.com and we will help resolve this issue. Thanks, Mike Puma

09-02-2011, 12:17 PM	#12
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Sonylistens Hey Illli, My name is Mike I work with the sonylistens team, I am sorry to read about your problems with your sony device and want to help. Please email your event ID to sonylistens@am.sony.com and we will help resolve this issue. Thanks, Mike Puma

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08-07-2011, 08:19 AM	#2
Pinecone Guru Posts: 902 Karma: 1660722 Join Date: Nov 2009 Location: Maryland Device: PRS-650, PRS-600, PRS-350	Give service another try.

08-08-2011, 06:40 AM	#3
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Ferret out the name of the CEO and contact him - often works. It sounds like you have a rogue - or a Friday afternoon/Monday morning model. Yes, I know, it's not supposed to happen, but..............

08-08-2011, 01:09 PM	#6
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	See - all it took was the threat ! Excellent pick-up, Mike Puma.

08-09-2011, 12:56 PM	#7
bernardpar Member Posts: 17 Karma: 2154 Join Date: Mar 2009 Device: hx4700	Hello Thanks a lot Mike. I have sent you an email with description of the problem.

08-23-2011, 11:31 AM	#8
astra The Introvert Posts: 8,307 Karma: 1000077497 Join Date: Jan 2007 Location: United Kingdom Device: Sony Reader PRS-650 & 505 & 500	How did it go?

08-26-2011, 07:50 AM	#9
bernardpar Member Posts: 17 Karma: 2154 Join Date: Mar 2009 Device: hx4700	I got my sony back a week ago, battery and mainboard had been found faulty and therefore replaced, everything seems to working OK. I never heard back from Mike but I am assuming that the device has been repaired thanks to his help. Thanks.

08-26-2011, 08:51 AM	#10
peitsao Addict Posts: 211 Karma: 32760 Join Date: Nov 2007 Location: Allegheny Mountains Device: Kobo mini, PW3,NookST	Thanks to Mike, I finally got my defective Vaio charger replaced after almost a year of waiting and emails.

09-01-2011, 02:13 AM	#11
illli Junior Member Posts: 1 Karma: 10 Join Date: Nov 2010 Device: Sony PRS-650	Yikes.. the same sort of thing just started happening to my 650.. I've had it since last November and it was working great until a few days ago. Suddenly it randomly asks me if "I'm sure I want to turn the device completely off" while I'm reading a book and randomly flickers between sleep mode and being awake. Annoyingly, two out of the last three days it must have woken itself up from sleep mode while I was at work because I've come home to a dead battery.. Sucks to hear that Sony's repair service is so lame.. now I'm dreading dealing with this. I've had two other companies send me back my defective product unrepaired with a claim that it was "fine" (ASUS and Fujifilm) when it obviously wasn't working in any real life situation, and there's nothing more aggravating... All that means is not only do they have an awful repair service but they must also have an awful QA/test process. no wonder it has problems in the first place..

09-02-2011, 12:20 PM	#13
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	If you don't have an event ID, please email your model and serial number, thank you.

10-14-2011, 10:16 AM	#15
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Hi readergirl218 Thank you for your post. My name is Pat and I work with the Sonylistens team. Thank you for e-mailing Sony. We will be in touch very soon regarding this issue. Thanks again.....

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