New Reader (To Me): Toast?

aaronvegh · 10-02-2007, 06:27 PM

Hi there,
Just got my new PRS500 today via ebay. When i started it up, this is what I got:

In case you can't see this picture, it shows the menu screen, sort of half-rendered with strange horizontal lines all the way through, and this circular loading image in the middle. It's definitely frozen; the reset button isn't working! Is this a software issue that I can get around, or should this be going back to the seller?

Thanks,
Aaron.

P.S. First post!

NatCh · 10-02-2007, 06:44 PM

Welcome to MobileRead, aaronvegh!

If the problem is what I believe it is, we can help you easily enough. It's one of two things, a bad screen or (more likely) a really low battery.

You want it to be the battery, because you can fix that yourself as opposed to sending it in to Sony for a screen replacement.

What you do is plug it into the AC charger (can't do USB charging for this -- the 500 won't charge from USB if the battery is really flat), and leave it until the little red light above the power switch goes out (probably about 4 hours). Then see if the problem clears up.

Let us know if that takes care of it for you!

aaronvegh · 10-02-2007, 07:48 PM

I like how my first post is a hysterical plea for help, where none was required. As soon as I plugged it in, the darned thing started acting normally. :-) Phew!

Okay, onto my ebook reading adventures! Cheers!

Aaron.

NatCh · 10-02-2007, 08:17 PM

Glad to hear it, aaronvegh! You should probably make sure it has a full charge, regardless, just to make sure you don't have the problem again.

monkeywrench · 10-02-2007, 08:35 PM

This brings up an interesting question and might be better for one of the PRS-505 threads but I wonder if this will be an issue since the new unit won't come with the AC Adapter and only with the USB cable?

NatCh · 10-02-2007, 09:49 PM

Quote:

Originally Posted by monkeywrench

This brings up an interesting question and might be better for one of the PRS-505 threads but I wonder if this will be an issue since the new unit won't come with the AC Adapter and only with the USB cable?

It's addressed in the Conference Call write up, but there's a lot of info in that thing. The short answer is that the 505 will charge via USB even if the battery's totally flat.

HarryT · 10-03-2007, 07:49 AM

Quote:

Originally Posted by aaronvegh

I like how my first post is a hysterical plea for help, where none was required. As soon as I plugged it in, the darned thing started acting normally. :-) Phew!

Okay, onto my ebook reading adventures! Cheers!

Aaron.

Great news, Aaron. Leave it plugged into the wall charger until the little red light above the power switched goes out. That shows that it's fully charged.

10-02-2007, 06:27 PM	#1
aaronvegh Junior Member Posts: 8 Karma: 10 Join Date: Sep 2007 Device: None	New Reader (To Me): Toast? Hi there, Just got my new PRS500 today via ebay. When i started it up, this is what I got: In case you can't see this picture, it shows the menu screen, sort of half-rendered with strange horizontal lines all the way through, and this circular loading image in the middle. It's definitely frozen; the reset button isn't working! Is this a software issue that I can get around, or should this be going back to the seller? Thanks, Aaron. P.S. First post!

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10-02-2007, 06:44 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Welcome to MobileRead, aaronvegh! If the problem is what I believe it is, we can help you easily enough. It's one of two things, a bad screen or (more likely) a really low battery. You want it to be the battery, because you can fix that yourself as opposed to sending it in to Sony for a screen replacement. What you do is plug it into the AC charger (can't do USB charging for this -- the 500 won't charge from USB if the battery is really flat), and leave it until the little red light above the power switch goes out (probably about 4 hours). Then see if the problem clears up. Let us know if that takes care of it for you!

10-02-2007, 07:48 PM	#3
aaronvegh Junior Member Posts: 8 Karma: 10 Join Date: Sep 2007 Device: None	I like how my first post is a hysterical plea for help, where none was required. As soon as I plugged it in, the darned thing started acting normally. :-) Phew! Okay, onto my ebook reading adventures! Cheers! Aaron.

10-02-2007, 08:17 PM	#4
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Glad to hear it, aaronvegh! You should probably make sure it has a full charge, regardless, just to make sure you don't have the problem again.

10-02-2007, 08:35 PM	#5
monkeywrench Connoisseur Posts: 71 Karma: 42 Join Date: Jul 2007 Location: San Antonio, TX Device: Samsung Galaxy Tab S 8.4, Kindle Keyboard	This brings up an interesting question and might be better for one of the PRS-505 threads but I wonder if this will be an issue since the new unit won't come with the AC Adapter and only with the USB cable?

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