Frustrated Kobo user

hooeylewis · 07-16-2011, 09:13 PM

Hello this is my first post here. I am fed up with my Kobo e reader. I have the basic non wifi version. Ever since i updated my firmware to 1.8.2 I have had nothing but problems. The device constantly resets on me and many books take much longer time to load. Some books also have a issue with repeating chapters. I submitted a ticket 351309 ten days ago. It has yet to be assigned to anyone. i am beginning to think that Kobo simply does not care. I am not sure what to do at this point. Does anyone have any suggestions?

robko · 07-16-2011, 09:32 PM

You should be getting a 1.8.3 update. This came out a day or two after 1.8.2 and solves the repeating chapter issue if memory serves and may help some of your other issues. Plug into your desktop and update then sync to your reader and hopefully it'll get the right one for you.

PeterT · 07-16-2011, 09:33 PM

Well... first of all Kobo Support...

By Email
Email us anytime, 24-hours a day at: help@kobobooks.com

By Phone
Kobo Help Line, United States and Canada:
1-866-204-4714
(8am - 12am EST)

or

http://getsatisfaction.com/kobo
__________________

hooeylewis · 07-16-2011, 11:20 PM

My mistake I do have 1.8.3. It does not help at all. I will give email support a try again though my previous email has yet to be replied to.

taming · 07-16-2011, 11:29 PM

When new devices are release, it seems like help gets slower than usual. If you have a ticket number, and post on getsatisfaction.com/kobo with a description of your problem AND the number, you may get expedited assistance.

SensualPoet · 07-16-2011, 11:30 PM

Also, you might try backing up a bit. Using the 1.8.3 firmware, see what the experience is like with a half dozen books.

The Original Kobo works well with native Kobo books and reasonably well with epubs. Bear in mind, this is a very simple ereader -- no bells and whistles, just a plain reading experience (and the ability to borrow library books with ADE DRM). Once you become familiar with what the Original Kobo is good at, then you can try adding more books to it.

I presume you are generally trying to open epub and not pdf files?

hooeylewis · 07-17-2011, 12:23 AM

this happens with any book. wether its purchased from kobo or otherwise.

know-one · 07-17-2011, 06:30 AM

Not sure if I'm out of the loop here???? I got my Kobo over a month ago - is there already new software for it (I have the touch Kobo)?
If so, I am really not ready to touch anything as I am so satisfied with it.

PeterT · 07-17-2011, 08:12 AM

Yes; Kobo is aggressively releasing new versions of the firmware for the Touch (currently at 1.9.6) and also updated versions of Kobo Desktop (currently 2.03).

It is worth your while to occasionally load Kobo Desktop and ensure it is up to date, and then to attach your Kobo Touch to your computer, and again, have Kobo Desktop check the Touch's firmware.

digiSara · 07-17-2011, 09:09 AM

Might be a basic question, but no one has suggested it yet, so have you tried a factory reset?

hooeylewis · 07-17-2011, 10:37 AM

yes i tried that a few times.

PeterT · 07-17-2011, 10:59 AM

Its been a bit since I used the original, but I'm not sure if the factory reset also cleaned out the database fully.

Have you looked at the Database replacement posts; see https://www.mobileread.com/forums/showthread.php?t=94789 and https://www.mobileread.com/forums/sho...82#post1274682

PeterT · 07-17-2011, 11:06 AM

Quote:

Originally Posted by hooeylewis

many books take much longer time to load.

By Load do you mean when you open a book to read, OR when you initially do a transfer to the device and it does the initial scan?

Can you point us to some of the books that you are having problems with?

hooeylewis · 07-17-2011, 05:12 PM

It happens when I try to open a book to read. It seems to happen to most books.

07-16-2011, 09:13 PM	#1
hooeylewis Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo	Frustrated Kobo user Hello this is my first post here. I am fed up with my Kobo e reader. I have the basic non wifi version. Ever since i updated my firmware to 1.8.2 I have had nothing but problems. The device constantly resets on me and many books take much longer time to load. Some books also have a issue with repeating chapters. I submitted a ticket 351309 ten days ago. It has yet to be assigned to anyone. i am beginning to think that Kobo simply does not care. I am not sure what to do at this point. Does anyone have any suggestions?

07-16-2011, 11:20 PM	#4
hooeylewis Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo	My mistake I do have 1.8.3. It does not help at all. I will give email support a try again though my previous email has yet to be replied to. Last edited by hooeylewis; 07-16-2011 at 11:26 PM.

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07-16-2011, 09:32 PM	#2
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	You should be getting a 1.8.3 update. This came out a day or two after 1.8.2 and solves the repeating chapter issue if memory serves and may help some of your other issues. Plug into your desktop and update then sync to your reader and hopefully it'll get the right one for you.

07-16-2011, 09:33 PM	#3
PeterT Grand Sorcerer Posts: 13,266 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Well... first of all Kobo Support... By Email Email us anytime, 24-hours a day at: help@kobobooks.com By Phone Kobo Help Line, United States and Canada: 1-866-204-4714 (8am - 12am EST) or http://getsatisfaction.com/kobo __________________

07-16-2011, 11:29 PM	#5
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	When new devices are release, it seems like help gets slower than usual. If you have a ticket number, and post on getsatisfaction.com/kobo with a description of your problem AND the number, you may get expedited assistance.

07-16-2011, 11:30 PM	#6
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	Also, you might try backing up a bit. Using the 1.8.3 firmware, see what the experience is like with a half dozen books. The Original Kobo works well with native Kobo books and reasonably well with epubs. Bear in mind, this is a very simple ereader -- no bells and whistles, just a plain reading experience (and the ability to borrow library books with ADE DRM). Once you become familiar with what the Original Kobo is good at, then you can try adding more books to it. I presume you are generally trying to open epub and not pdf files?

07-17-2011, 12:23 AM	#7
hooeylewis Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo	this happens with any book. wether its purchased from kobo or otherwise.

07-17-2011, 06:30 AM	#8
know-one Connoisseur Posts: 77 Karma: 240112 Join Date: Jun 2011 Device: kOBO	Not sure if I'm out of the loop here???? I got my Kobo over a month ago - is there already new software for it (I have the touch Kobo)? If so, I am really not ready to touch anything as I am so satisfied with it.

07-17-2011, 08:12 AM	#9
PeterT Grand Sorcerer Posts: 13,266 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Yes; Kobo is aggressively releasing new versions of the firmware for the Touch (currently at 1.9.6) and also updated versions of Kobo Desktop (currently 2.03). It is worth your while to occasionally load Kobo Desktop and ensure it is up to date, and then to attach your Kobo Touch to your computer, and again, have Kobo Desktop check the Touch's firmware.

07-17-2011, 09:09 AM	#10
digiSara Groupie Posts: 158 Karma: 153344 Join Date: Dec 2010 Device: Kobo wifi	Might be a basic question, but no one has suggested it yet, so have you tried a factory reset?

07-17-2011, 10:37 AM	#11
hooeylewis Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo	yes i tried that a few times.

07-17-2011, 10:59 AM	#12
PeterT Grand Sorcerer Posts: 13,266 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Its been a bit since I used the original, but I'm not sure if the factory reset also cleaned out the database fully. Have you looked at the Database replacement posts; see https://www.mobileread.com/forums/showthread.php?t=94789 and https://www.mobileread.com/forums/sho...82#post1274682

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07-17-2011, 05:12 PM	#14
hooeylewis Junior Member Posts: 5 Karma: 10 Join Date: Jul 2011 Device: Kobo	It happens when I try to open a book to read. It seems to happen to most books.