Stop risible games, how long are we going to be supported?

I ordered an EE days ago, I did not know what was happening here. Now the EE is on its way to my home.

I have the right to know if this company is shutting down or not. I DO NOT ALLOW YOU to TEASE ME, as I just gave you my money.

I do not know if in enTourage company there is a lawyer. If there is, then ask him about consumer rights.

HOW LONG WILL WE HAVE SUPPORT, EXACTLY? CAN I HAVE IT REPAIRED OR SUBSTITUTED IF IT WILL HAVE TROUBLES, AT LEAST IN THE WARRANTY-COVERED YEAR?

Here in Europe every product is covered by 2-years warranty, and I think it's still not enough. Even if your device is covered only by 1-year warranty, I bought it nonetheless, because I like the concept and trusted your work.

Time to prove if you are really a trustworty and respectful company: give us an answer.

In other terms: if you are going to be be bought from another company, or you are just going to quit the market, I am the first whos' corcerned for this, as I love your dualbook concept and I respect the work you've done.

But you cannot continue to sell you products at a full price if there won't be soon any support for repairing devices. At least tell us which is our destiny as new EE purchasers, I dont like to waste money. I would immediately return my machine.

Oh yes, you could even wait for every stock to be emptied, then you'll give us the bad news, after that it'll be just a trouble for us. Right?

Given enTourage's ongoing refusal to come clean on what's happening, I recommend you return your EE given your stated anxiety about the possible loss of service and support.

If you later find out the company is "okay", then you can repurchase it.

Originally Posted by borisb

enTourage's ongoing refusal to come clean

If this is a truth, I like to emphasize it, because I'm already damaged by their unrespectful behavior.

If I return my device as it'll arrive, I'll waste at least 80 euros for shipping (43 already gone to receive it) and more time to find the right shipping service.

I didnt spend my money to bet in a casino, I paid for one of their product 10 days ago. So I demand a clear answer from them.

Sorry, but you will NOT get your answer here

Contact the retailer you purchased from and/or call enTourage direct at +1-703-639-4888

I asked to a USA lawyer, and by law, in USA too, any manufacturer who promised 1 year manufacturer warranty and support should obliged to their promises even if they goes bankrupt.

In Europe you've gottah deal with you supplier. So if he sells the eDGe, he should be aware of the risk.

What do you want anyway? if you've got doubt about the company, don't buy it.
I bought mine in April last year in the States, brought it to Switzerland and I'm still very happy with it. Of course I want the company to continue, because I still think it's a hammer of a device. It rocks all the other out.

Originally Posted by Franky

In Europe you've gottah deal with you supplier.

Which will send the device to the manufacturer's labs for the repair.
Btw in Italy I found the EE sold out, so I bought it from an international Ebay seller located in the US.

Originally Posted by Franky

What do you want anyway?

Don't play dumb please.

Originally Posted by Franky

if you've got doubt about the company, don't buy it.

Very unluckily, I paid for it some days before these news about their possible quit were spread out. The item was already shipped when I thought better to return it back.

Email from the Store Support, as answer my question:

[HELP #CJV-311054]: HOW LONG ARE WE GOING TO BE SUPPORTED?

mostra dettagli 03:55 (5 ore fa)

Mr. Lorenzo [...],

Thank you for contacting enTourage System Customer Support. We apologize for the inconvenience this issue has caused you.

In behalf of the management of enTourage Systems, the company is not shutting down.


[...]


Thank you for choosing enTourage Systems and have a nice day.


Heinrich Baranda,
enTourage System Customer Support



Help Request Details
===================
Help request ID: CJV-311054
Department: Store Support

----------------------------




My question was:

I ordered an EE days ago, I did not know what was happening here. Now the EE is on its way to my home.

I have the right to know if this company is shutting down or not, as I just gave you my money, and I have to decide if to return the device or to keep it.

HOW LONG WILL WE HAVE SUPPORT, EXACTLY? WILL I HAVE IT REPAIRED OR SUBSTITUTED IF IT WILL HAVE TROUBLES, AT LEAST IN THE WARRANTY-COVERED YEAR?

Originally Posted by lorenzoens

. . .
In behalf of the management of enTourage Systems, the company is not shutting down.
. . .

Honestly, someone in Tech support/sales support/marketing support likely does not know what is or isn't happening. For all they know they will be following Snow out the door on Friday. If the person has spoken on "behalf of the management" without permission, they could be doing exactly that shortly.

Originally Posted by kenjennings

Honestly, someone in Tech support/sales support/marketing support likely does not know what is or isn't happening. For all they know they will be following Snow out the door on Friday. If the person has spoken on "behalf of the management" without permission, they could be doing exactly that shortly.

Indeed; if you wanted staff to keep working rather than fretting and/or quitting altogether, you probably would say "no, no, everything is fine ".

So you are suggesting that you are better informed than the enTourage employees?

Unless you mean that they are lying

"Heinrich Baranda" = Phillipino name. This is the 2nd Phillipino in customer support. This could all be local to Reston, VA, of course, but I wonder if eNtOUrAge outsourced customer support (in which case, there would be no point in asking about Phillipine restaurants in Reston).

It's not conceivable that customer support people would say "on behalf of management" unless that's what management told them to say.

Heinrich = german
Baranda = latin-spanish
Even if you know everything about european colonization in Asia, I dont see how can you be so sure he's from Philipines

Originally Posted by gecko

It's not conceivable that customer support people would say "on behalf of management" unless that's what management told them to say.

For this reason I cannot believe he's lying. Unless someone told him to lie.

Originally Posted by lorenzoens

I dont see how can you be so sure he's from Philipines

Google for the name, see where people with that name come from. Same for the other customer-support person, Monith Isiderio. It's not like it's I'm accusing them of anything offensive, you know.

Not entirely relevant, but this is fun:
http://news.bbc.co.uk/1/hi/programme...nt/9435751.stm

This is more relevant, but not fun:
http://en.wikipedia.org/wiki/Philippine_name