Trackball Problem

bkb123 · 11-15-2010, 10:01 AM

I recently purchased the Pocket Edge. After setup and registration, I sometimes am having problems with the trackball working after boot up. It doesn't seem to work at all until I reboot sometimes. Sometimes I have to reboot several times before it works. I am careful to wait until it has completely booted up prior to opening anything so as not to interfere with the boot up process. Any ideas?

borisb · 11-15-2010, 10:25 AM

Welcome to the forums, bkb123

I don't have a Pocket eDGe yet myself, and the full-sized eDGe I do have uses a different trackball. Your trackball should be responsive once you see the home screen on the LCD side, and it really never should stop working.

You can submit a Help Request to Tech Support at www.entourageedge.com/support and they'll look after you. While their response time is usually extremely fast, right now they're dealing with a flood of help requests from all these new Pocket eDGe owners, so please be patient

bkb123 · 11-15-2010, 10:48 AM

Thanks for the quick reply! I'll check with them.

11-15-2010, 10:01 AM	#1
bkb123 Edge User	Trackball Problem I recently purchased the Pocket Edge. After setup and registration, I sometimes am having problems with the trackball working after boot up. It doesn't seem to work at all until I reboot sometimes. Sometimes I have to reboot several times before it works. I am careful to wait until it has completely booted up prior to opening anything so as not to interfere with the boot up process. Any ideas?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Request turn off trackball backlight	skapsal	enTourage Archive	7	04-29-2010 03:43 AM
trackball trouble	guyjack	enTourage Archive	1	04-11-2010 07:24 PM
PRS-500 battery problem, but the battery's not the problem	ZachC	Sony Reader	7	01-11-2010 11:46 PM
Calibré problem (may be XP problem)	Hildebrandt	Calibre	3	07-23-2009 02:04 PM

11-15-2010, 10:25 AM	#2
borisb Edge User	Welcome to the forums, bkb123 I don't have a Pocket eDGe yet myself, and the full-sized eDGe I do have uses a different trackball. Your trackball should be responsive once you see the home screen on the LCD side, and it really never should stop working. You can submit a Help Request to Tech Support at www.entourageedge.com/support and they'll look after you. While their response time is usually extremely fast, right now they're dealing with a flood of help requests from all these new Pocket eDGe owners, so please be patient

11-15-2010, 10:48 AM	#3
bkb123 Edge User	Thanks for the quick reply! I'll check with them.

Advert