setting up e-mail on pocket edge

hi, i'm new to this, i'm trying to register my pocket edge dual book & i put my e-mail addy & my e-mail password & i keep getting an error saying "error: an adobe account already exists with this email but the password that you entered does not match--code 2. i put my e-mail password in correctly, i don't know what else to do, any help would be greatly appreciated. tia goldy319

Hi goldy319,

The problem you are having is exactly what it is telling you. Adobe already has an account registered with your same e-mail address. This may be yours, or it may be someone else who used a bogus e-mail address for Adobe on some other system and happened to register under your name. If you have another e-mail address, try using that one. If not, make one up. Make sure you write it and your password down, as that will be your login to the enTourage store to manage your Pocket eDGe. Also make sure your password is eight characters with at least one number and one letter in it...abcdefg1 or 1234567a are valid passwords.

Let me know if you don't get it working.

DP

I had this same issue. I had registered before I got my pocket edge. My issue was that my password did not meet the requirement. I changed my password at the website (to meet the requirement) and was able to logon via the pocket.

thank you dontpanic & stephenc for replying, this is driving me crazy, i went to the entourage website & registered & i even tried that password. i just now put in my verizon email password & an error came up saying network connection error. please try again.--code 9, but yet i put my wep # in & it came up excellent connection & shows a full strength signal at top of screen. i know i'm using the correct password for my live id email which is msn, i also tried my verizon email & password & the same. is there any way to use this w/o registering for now until i can get this solved with a phone call to them on monday? i have an actiontec router, model # M1424WR. some people were saying thier routers were old & had to have settings applied to the pocket edge, i wonder if that's the case with me, although i don't think so because according to the screen it shows i'm connected. i'm so confused, you have the right name "dontpanic" because that's just what i'm doing now lol. tia for any help

Originally Posted by goldy319

thank you dontpanic & stephenc for replying, this is driving me crazy, i went to the entourage website & registered & i even tried that password. i just now put in my verizon email password & an error came up saying network connection error. please try again.--code 9, but yet i put my wep # in & it came up excellent connection & shows a full strength signal at top of screen. i know i'm using the correct password for my live id email which is msn, i also tried my verizon email & password & the same. is there any way to use this w/o registering for now until i can get this solved with a phone call to them on monday? i have an actiontec router, model # M1424WR. some people were saying thier routers were old & had to have settings applied to the pocket edge, i wonder if that's the case with me, although i don't think so because according to the screen it shows i'm connected. i'm so confused, you have the right name "dontpanic" because that's just what i'm doing now lol. tia for any help

It is your Adobe password and the email associated with your Adobe account you need to register the edge with. Use the same email for any other sites you use to buy books on as well.

To put it another way, the password you need for your Adobe email isn't the password you use to get your email. It's the password associated with your Adobe account.

I believe if you go to the following link, you can retrieve your Adobe password associated with the email address: http://www.adobe.com/cfusion/members...loc=en_us&nl=1.

hi borisb, i don't have an adobe account, i don't know what they are talking about. the only thing i get is adobe updates for the software, like right now i have adobe 9, to read user guides. thank you for replying.

Hi Goldy319. If you don't have an adobe account (I didn't either) then whatever password you used when you registered the eDGe should be correct. At least, that's my understanding.

hi dr.t, i noticed on the screen it shows the wifi connection at the top of the screen from top to bottom three bars & a circle, in the user guide it was showing the wifi from left to right long ways. when i go to enter my wep # it says connection excellent & thats before i hit connect. maybe i think i'm connected but not. i used my email & the entourage pw i created for the store & that doesn't work either. thats why i'm leaning toward the wifi connection. my connection selection came up & i picked it & like i said i put in my wep # & pushed connect. i'm really sorry for repeating myself but i'm just so frustrated now. i want to thank everyone for trying to help me. it's extremely appreciated. thank God for you people & the help you offer.

I'm sure other people would have more insight, but if your wifi is showing up in the notification bar (the area at the top of the LCD screen... active wifi looks like a dot with three horizontal arcs above it), it should be on.

Go into Settings>Network and Controls. Is the green check next to "Wi-Fi" on? What does it say directly under that (eg, connected to XXXXnet)?
Touch "Wi-Fi Settings". Under the gray bar labeled "Wi-Fi networks", what do you see? This area should show any available networks. If the appropriate one is listed, your wifi is working, I would think.

If nothing else, providing this information might help others on the forum figure out your problem.
Good luck!

well, well, well "FINALLY" i'm up & running. i will tell you what i did for other users who have this problem. i looked in my book of websites & passwords & sure enough i did have an adobe account. i followed a link i was given in the forum here to adobes website & i entered my email addy & clicked forgot password. they sent me a new one & i entered it & here i am up & running. i just want to thank each & everyone of you who tried to help me from the bottom of my heart. for people like me it's extremely helpful to have a group of people who are commited to helping others in so called distress. i think i'm gonna be loving this pocket edge. i'm sure i'll be asking more ?'s. hope you don't mind. forever greatful goldy319

Glad it is working for you, Goldy!

Originally Posted by goldy319

well, well, well "FINALLY" i'm up & running

I'm truly happy to hear that

Please post any question you might have regarding your eDGe - we're here and glad to help.