![]() |
#1 |
Edge User
|
Vertical white line in e-reader screen just randomly appeared
Hi everyone,
I have recently been using my Edge to read epub books and a vertical white line has suddenly appeared on the e-reader screen. There is no damage to the screen, so I think the electronics that control that line of pixels may have gone bad or stopped working properly. It is visible all the time, even when the device is off (I haven't tried pulling the battery), and is pretty annoying when the screen has a graphic on it. So I have a few questions: 1) Has anyone else experienced this? If so, were you able to fix it and how? 2) Is this something that can be fixed easily or does it need to be sent in for repair? 3) If it needs repair, would this fall under the warranty, who should I contact, and how much should I expect to pay to ship it? If it's not covered by the warranty, then I'm just going to have to deal with it, but I'd like to get it fixed to make my reading more enjoyable... Thanks for all the help! |
![]() |
#2 |
Edge User
|
Contact tech support
Tech support is your best option for a problem like that. They are quick to respond and take care of repairs promptly. It might help if you attached a photo to your email so they could see the problem.
techsupport@entourageedge.com or submit through the support page http://www.entourageedge.com/support...kets&_a=submit |
Advert | |
|
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
Display problem - white vertical line | pepak | Sony Reader | 6 | 12-22-2013 11:30 AM |
Advice on PRS-505 purchase with missing vertical line on screen | GSteer | Sony Reader | 9 | 04-03-2010 12:42 AM |
Sony 505 - vertical white line | Linda | Sony Reader | 12 | 03-19-2010 07:31 PM |
White line on the screen | eshajan | Fictionwise eBookwise | 6 | 03-07-2009 09:42 AM |
Defective Screen - White line 1 cm from top | mtech | iRex | 9 | 08-13-2006 10:08 AM |