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Old 06-08-2010, 12:02 AM   #1
jringenb
Edge User
 
Vertical white line in e-reader screen just randomly appeared

Hi everyone,

I have recently been using my Edge to read epub books and a vertical white line has suddenly appeared on the e-reader screen. There is no damage to the screen, so I think the electronics that control that line of pixels may have gone bad or stopped working properly. It is visible all the time, even when the device is off (I haven't tried pulling the battery), and is pretty annoying when the screen has a graphic on it.

So I have a few questions:

1) Has anyone else experienced this? If so, were you able to fix it and how?
2) Is this something that can be fixed easily or does it need to be sent in for repair?
3) If it needs repair, would this fall under the warranty, who should I contact, and how much should I expect to pay to ship it?

If it's not covered by the warranty, then I'm just going to have to deal with it, but I'd like to get it fixed to make my reading more enjoyable...

Thanks for all the help!
 
Old 06-08-2010, 01:09 AM   #2
cheyennedonna
Edge User
 
Contact tech support

Tech support is your best option for a problem like that. They are quick to respond and take care of repairs promptly. It might help if you attached a photo to your email so they could see the problem.
techsupport@entourageedge.com
or submit through the support page http://www.entourageedge.com/support...kets&_a=submit
 
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