Thinking of giving up...

I was hopping this machine would work as they said it will but its crashing on me every time I use. I kinda gave up on this as I look at it and its like a bain in my existence....

Not sure if I get a refund for this anymore, and hopefully they will let me send this back and hopefully the next one will be better...

Then, noticed on my ticket that Entourage closed my ticket without it getting resolved...lovely eh?

Yes, call directly. Mistakes do happen and it seems you also got a bum eDGe. Let us know how it turns out. BTW, how do you know the ticket is closed? I have several open, I think.

Do try another eDGe, if offered. I now use it much more than my pc, though I keep it plugged in most of the time. I haven't run out the battery or anything, it's just easier to not worry about it.

I am extremely sorry that your ticket was closed without us resolving your issue. Please contact us again as we want to help you and ensure you have the best possible experience with your eDGe!

You can reach us at 1-703-650-5381 (Monday-Friday, 9:00AM to 5:00PM EST ) or if you want we can try and contact you. You can also submit another ticket and I can follow up on it with our support team.

-Dan