I cannot access my wifi

farstar · 04-21-2010, 08:17 AM

Hello, I have just received my Edge and I am starting to use it. I have tried to connect with my wifi, but I have been unsuccessful.

I have followed the steps of the User Guide: applications, then networking. I have added a network, I have input my WEP key. The Wireless switch is ON.

My Wi-Fi works well, I am writing this from my laptop, which is using WLAN_38.

In the list of Wi-Fi networks, it is there (WLAN_38). And then in Wi-Fi Settings, it says: "Obtaining IP address from WLAN_38 ...". And after a few seconds, "Unsuccessful". I cannot open anything with the browser.

What can I do?

done · 04-21-2010, 08:20 AM

Hi Farstar,

One thing you can try is to turn of the WiFi on the device using the physical WiFi switch. Once you have turned the WiFi off this way, wait about 30 seconds before turning it on using the switch. This often helps resolve this kind of issue.

Let me know if this helps.

farstar · 04-21-2010, 08:26 AM

Hi done,

thank you very much for your reply. However, I have tried what you suggested (I have moved the switch to the left, and then to the right), to no avail. It says again: "Obtaining IP address from WLAN_38 ...". And after a few seconds, "Unsuccessful". Any other idea?

done · 04-21-2010, 08:35 AM

I am sorry to keep asking about this but did you leave it off for 30 sec?

farstar · 04-21-2010, 08:36 AM

Ah no. I am doing it right now. Thank you!

farstar · 04-21-2010, 08:39 AM

I have left it off for 30 sec but it does the same: Unsuccessful.

Now I will leave it off for 5 minutes, and I will see.

farstar · 04-21-2010, 08:43 AM

I have left the wifi off for 4 minutes, and after turning it on, the same: Unsuccessful.

What can I do?

farstar · 04-21-2010, 09:09 AM

I have disconnected the router and connected again, but it continues without working.

In Wi-Fi settings it says: Unsuccessful. In Wi-Fi networks: Remembered, secured with WEP.

It is really a bad feeling when something as simple as Wi-Fi does not work ...

done · 04-21-2010, 09:47 AM

Hi again,

Can you call tech support? It would better and easier for us to troubleshoot this issue either over the phone. The number is 1-703-650-5381 or if you would like we can call you - just send an email to techsupport@entourageedge.com with your info. We can also do it via email if you would prefer.

Also are you able to connect to a WiFi network with a different security protocol?

farstar · 04-21-2010, 09:53 AM

done, thank you for your help. I have just accomplished to have a wifi connection: I have deleted the original one and I have added a new one, and now it works. I have googled, and now I am updating the software.

Thank you for your help!

done · 04-21-2010, 09:56 AM

No problem, I am going to update the Knowledge Base with this.

sarah11918 · 04-21-2010, 09:29 PM

Sorry I wasn't here to see this, I would have responded right away - this is exactly what happened to me (hung at the obtaining IP status, then "Unsuccessful") and I had to go into my router and delete the connection it thought it had for me. I posted it in the other wifi problem thread.

done · 04-21-2010, 11:43 PM

Thanks for the heads up Sarah, I will be adding info from that thread to the KB article as well.

ckole · 04-22-2010, 12:33 PM

Switch to WPA if possible. Much better than wep! Not sure if anyone had the same issues with a WPA connection. It would also be helpful if you listed the manf. of your wifi router. This may be an issue with Dlink or Netgear, etc..... I had no issues with my Linksys router and I have MAC address filtering and other advanced security settings.

04-21-2010, 08:17 AM	#1
farstar Edge User	I cannot access my wifi Hello, I have just received my Edge and I am starting to use it. I have tried to connect with my wifi, but I have been unsuccessful. I have followed the steps of the User Guide: applications, then networking. I have added a network, I have input my WEP key. The Wireless switch is ON. My Wi-Fi works well, I am writing this from my laptop, which is using WLAN_38. In the list of Wi-Fi networks, it is there (WLAN_38). And then in Wi-Fi Settings, it says: "Obtaining IP address from WLAN_38 ...". And after a few seconds, "Unsuccessful". I cannot open anything with the browser. What can I do?

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04-21-2010, 08:20 AM	#2
done Edge User	Hi Farstar, One thing you can try is to turn of the WiFi on the device using the physical WiFi switch. Once you have turned the WiFi off this way, wait about 30 seconds before turning it on using the switch. This often helps resolve this kind of issue. Let me know if this helps.

04-21-2010, 08:26 AM	#3
farstar Edge User	Hi done, thank you very much for your reply. However, I have tried what you suggested (I have moved the switch to the left, and then to the right), to no avail. It says again: "Obtaining IP address from WLAN_38 ...". And after a few seconds, "Unsuccessful". Any other idea?

04-21-2010, 08:35 AM	#4
done Edge User	I am sorry to keep asking about this but did you leave it off for 30 sec?

04-21-2010, 08:36 AM	#5
farstar Edge User	Ah no. I am doing it right now. Thank you!

04-21-2010, 08:39 AM	#6
farstar Edge User	I have left it off for 30 sec but it does the same: Unsuccessful. Now I will leave it off for 5 minutes, and I will see.

04-21-2010, 08:43 AM	#7
farstar Edge User	I have left the wifi off for 4 minutes, and after turning it on, the same: Unsuccessful. What can I do?

04-21-2010, 09:09 AM	#8
farstar Edge User	I have disconnected the router and connected again, but it continues without working. In Wi-Fi settings it says: Unsuccessful. In Wi-Fi networks: Remembered, secured with WEP. It is really a bad feeling when something as simple as Wi-Fi does not work ...

04-21-2010, 09:47 AM	#9
done Edge User	Hi again, Can you call tech support? It would better and easier for us to troubleshoot this issue either over the phone. The number is 1-703-650-5381 or if you would like we can call you - just send an email to techsupport@entourageedge.com with your info. We can also do it via email if you would prefer. Also are you able to connect to a WiFi network with a different security protocol?

04-21-2010, 09:53 AM	#10
farstar Edge User	done, thank you for your help. I have just accomplished to have a wifi connection: I have deleted the original one and I have added a new one, and now it works. I have googled, and now I am updating the software. Thank you for your help!

04-21-2010, 09:56 AM	#11
done Edge User	No problem, I am going to update the Knowledge Base with this.

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04-21-2010, 09:29 PM	#12
sarah11918 Edge User	Sorry I wasn't here to see this, I would have responded right away - this is exactly what happened to me (hung at the obtaining IP status, then "Unsuccessful") and I had to go into my router and delete the connection it thought it had for me. I posted it in the other wifi problem thread.

04-21-2010, 11:43 PM	#13
done Edge User	Thanks for the heads up Sarah, I will be adding info from that thread to the KB article as well.

04-22-2010, 12:33 PM	#14
ckole Edge User	Switch to WPA if possible. Much better than wep! Not sure if anyone had the same issues with a WPA connection. It would also be helpful if you listed the manf. of your wifi router. This may be an issue with Dlink or Netgear, etc..... I had no issues with my Linksys router and I have MAC address filtering and other advanced security settings.