Software Update Problem

pschmid · 04-06-2010, 02:25 PM

Hello,
Before I contact support, I thought I would as the forum about this issue. I am able to get wifi to work, the browser works fine, downloads from the library/bookstore work fine. However, I wanted to do the software update, but I keep getting the error message: 'The software update has failed due to a network connection problem. Check your network settings and try again -- Code 101'

Anyone have any thoughts on this error.

Thanks,
Patrick Schmidt

pschmid · 04-06-2010, 02:41 PM

Thanks...will do.

kenjennings · 04-06-2010, 02:44 PM

https://www.entourageedge.com/suppor...cleid=98&nav=0

Code 101 The software update has failed due to a network connection problem. Check your network settings and try again.

This is an error for the Adobe registration. It suggests your edge can't connect to the Adobe system.

pschmid · 04-06-2010, 03:12 PM

Yeah, I made sure that my adobe password was correct (went through the registration) and it still isn't working. I did contact support and they opened a ticket. Not sure what it is...oh well...except for a few bugs, I love this machine. I have been waiting for this combination (reader/netbook) for a long time. thanks for the suggestions.

04-06-2010, 02:25 PM	#1
pschmid Edge User	Software Update Problem Hello, Before I contact support, I thought I would as the forum about this issue. I am able to get wifi to work, the browser works fine, downloads from the library/bookstore work fine. However, I wanted to do the software update, but I keep getting the error message: 'The software update has failed due to a network connection problem. Check your network settings and try again -- Code 101' Anyone have any thoughts on this error. Thanks, Patrick Schmidt

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04-06-2010, 02:44 PM	#3
kenjennings Edge User	https://www.entourageedge.com/suppor...cleid=98&nav=0 Code 101 The software update has failed due to a network connection problem. Check your network settings and try again. This is an error for the Adobe registration. It suggests your edge can't connect to the Adobe system.

04-06-2010, 03:12 PM	#4
pschmid Edge User	Yeah, I made sure that my adobe password was correct (went through the registration) and it still isn't working. I did contact support and they opened a ticket. Not sure what it is...oh well...except for a few bugs, I love this machine. I have been waiting for this combination (reader/netbook) for a long time. thanks for the suggestions.

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