Cant get files into library.

rocklyons · 04-05-2010, 05:06 PM

I purchased several books and downloaded to my PC prior to receiving the edge. Now I cant get them into my library. I have put them on a usb device and opened library and selected the USB device. Then selected the book to copy to the library. I am then told it is protected file and do I want to download it to the library. I touch yes and after a few seconds it places a red exclamation point on the top left of the screen and repeats the statement regarding protected file etc. I now have 5 red exclamation points and no books in the library.

I had no trouble reading these files on my PC.

done · 04-05-2010, 06:02 PM

It sounds like this may be a DRM issue. How did you download the files. If you used an Adobe account, did you register your eDGe using that same Adobe account?

04-05-2010, 05:06 PM	#1
rocklyons Edge User	Cant get files into library. I purchased several books and downloaded to my PC prior to receiving the edge. Now I cant get them into my library. I have put them on a usb device and opened library and selected the USB device. Then selected the book to copy to the library. I am then told it is protected file and do I want to download it to the library. I touch yes and after a few seconds it places a red exclamation point on the top left of the screen and repeats the statement regarding protected file etc. I now have 5 red exclamation points and no books in the library. I had no trouble reading these files on my PC.

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04-05-2010, 06:02 PM	#2
done Edge User	It sounds like this may be a DRM issue. How did you download the files. If you used an Adobe account, did you register your eDGe using that same Adobe account?

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