Troubleshooting No Wireless Delivery of Samples on K3 (Wifi Only)

Loosheesh · 05-27-2011, 09:03 PM

I'm experiencing a weird problem with my K3 (WiFi only) - I'm not getting wireless delivery of samples!

I can get books and personal documents, but not samples

I just spent over 20 minutes with Kindle CS and after 2 reps and 2 hard restarts, they couldn't figure what's going on. The 2nd rep finalized the call by promising to research the problem and get back to me.

I hardly sample books (and I can always use my USB cable, which is what I did 99% of the time when I had my K2) so it's not that big of a problem but still ... Also, I'm selling this Kindle to a friend who's not very computer literate and I don't want it to have any issues she may have to contend with

Anyone experiencing anything similar? Any suggestions?

ApK · 05-27-2011, 09:23 PM

That's sounds like it almost has to be an Amazon server side issue, not a problem with the devices. Maybe someone from the dev section can correct me, but I can't think of why the device would discriminate samples from other content.
If amazon can't find a solution, you could always try the Microsoft approach...turn it off then on again.

Do a hard reset, remove and re-regester it to you account. Seriously, other than re-flashing the firmware there isn't all that much to try on the device side.

Loosheesh · 05-28-2011, 10:10 AM

Quote:

Originally Posted by ApK

If amazon can't find a solution, you could always try the Microsoft approach...turn it off then on again.

Do a hard reset, remove and re-regester it to you account. Seriously, other than re-flashing the firmware there isn't all that much to try on the device side.

Thanks for the ideas; I have to de-register it soon (to pass on to the new owner) so I'll try that out then to see what happens.

05-27-2011, 09:03 PM	#1
Loosheesh Wizard Posts: 1,679 Karma: 3111989 Join Date: Dec 2010 Location: Jianghu Device: PW1, PW5, iPhone SE 2016, iPhone 13 Pro, iPad Pro 9.7, iPad Pro 2021	No Wireless Delivery of Samples on K3 (Wifi Only) I'm experiencing a weird problem with my K3 (WiFi only) - I'm not getting wireless delivery of samples! I can get books and personal documents, but not samples I just spent over 20 minutes with Kindle CS and after 2 reps and 2 hard restarts, they couldn't figure what's going on. The 2nd rep finalized the call by promising to research the problem and get back to me. I hardly sample books (and I can always use my USB cable, which is what I did 99% of the time when I had my K2) so it's not that big of a problem but still ... Also, I'm selling this Kindle to a friend who's not very computer literate and I don't want it to have any issues she may have to contend with Anyone experiencing anything similar? Any suggestions?

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05-27-2011, 09:23 PM	#2
ApK Award-Winning Participant Posts: 7,384 Karma: 68329346 Join Date: Feb 2010 Location: NJ, USA Device: Kindle	That's sounds like it almost has to be an Amazon server side issue, not a problem with the devices. Maybe someone from the dev section can correct me, but I can't think of why the device would discriminate samples from other content. If amazon can't find a solution, you could always try the Microsoft approach...turn it off then on again. Do a hard reset, remove and re-regester it to you account. Seriously, other than re-flashing the firmware there isn't all that much to try on the device side.

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