Sony E-Reader Software Problems

mjwsterile · 04-28-2011, 06:52 PM

Hi!
I have had a 350-PRS for almost a year and it has worked flawlessly - until about a month ago. For no reason I can guess, when you open it is says "invalid error". It will not show any books in the library, in fact it will not even open the library. I have uninstalled and reinstalled twice. Spent an hour on the phone with Sony support - he really tried but had no clue what to do. Does anyone know what I can do?
I sure would appreciate any advice.
Thanks
Mike

Billjr13 · 04-28-2011, 07:57 PM

Sorry no ideas? good luck and keep looking if anyone knows they will help you out

Ripplinger · 04-28-2011, 08:05 PM

Try the info in this thread, it's what fixed my issues up. Mostly deleting all the database files was what did it in my case, it seems it can get corrupt easily.

Pinecone · 04-30-2011, 02:49 AM

Are you talking the PRS-350 itself or the Reader software on your computer?

I had issues with the reader software on the computer and went into Documents and Settings and deleted the folders called KINOMA

They are in a couple of places.

mjwsterile · 05-06-2011, 09:39 AM

Thanks for the advice. Can't find kinoma file in any search. Any advice? I'm an old fart and sometimes can't figure things out!
Thanks
Mike

Wetdogeared · 05-06-2011, 10:06 AM

Quote:

Originally Posted by mjwsterile

Thanks for the advice. Can't find kinoma file in any search. Any advice? I'm an old fart and sometimes can't figure things out!
Thanks
Mike

The kinoma folder is hidden. If you are using Windows, instructions for revealing hidden files is at Sony eSupport.

04-28-2011, 06:52 PM	#1
mjwsterile Junior Member Posts: 6 Karma: 10 Join Date: May 2010 Device: Sony PRS-300	Sony E-Reader Software Problems Hi! I have had a 350-PRS for almost a year and it has worked flawlessly - until about a month ago. For no reason I can guess, when you open it is says "invalid error". It will not show any books in the library, in fact it will not even open the library. I have uninstalled and reinstalled twice. Spent an hour on the phone with Sony support - he really tried but had no clue what to do. Does anyone know what I can do? I sure would appreciate any advice. Thanks Mike

05-06-2011, 09:39 AM	#5
mjwsterile Junior Member Posts: 6 Karma: 10 Join Date: May 2010 Device: Sony PRS-300	Kinoma Thanks for the advice. Can't find kinoma file in any search. Any advice? I'm an old fart and sometimes can't figure things out! Thanks Mike

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04-28-2011, 07:57 PM	#2
Billjr13 Addict Posts: 357 Karma: 550002 Join Date: Jan 2009 Location: Colorado Device: Sony PRS 700 & 650	Sorry no ideas? good luck and keep looking if anyone knows they will help you out

04-28-2011, 08:05 PM	#3
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	Try the info in this thread, it's what fixed my issues up. Mostly deleting all the database files was what did it in my case, it seems it can get corrupt easily.

04-30-2011, 02:49 AM	#4
Pinecone Guru Posts: 902 Karma: 1660722 Join Date: Nov 2009 Location: Maryland Device: PRS-650, PRS-600, PRS-350	Are you talking the PRS-350 itself or the Reader software on your computer? I had issues with the reader software on the computer and went into Documents and Settings and deleted the folders called KINOMA They are in a couple of places.

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