Reader won't connect to computer

Angry@sony · 03-13-2011, 07:32 PM

I have tried everything. My computer will not recognize my e reader. My laptop also does not. The USB icon displays on reader but it is not on computer. It also will not charge. I am using the correct USB cable and other USB cables, I have used 2 different USB ports, I have hard restarted my reader when it's connected & not connected, I have updated all my sony software from the site, I sent it in to sony & they were going to charge me $88 to fix it. I told them to send it back w/o fixing because for $40 more I could just buy a kindle. I have had this for just over a year (figures - now no warranty). Any last suggestions before I throw this in the trash?

JSWolf · 03-13-2011, 07:38 PM

Have you tried plugging an AC adapter into the 600? A PSP compatible AC adapter witht he barrel plug will do. If you know anyone who has one, borrow it and see what happens. Maybe your 600 just needs a proper charge.

doreenjoy · 03-13-2011, 07:45 PM

Did it ever work on your computer and just now stopped?

Have you tried the hard reset that reformats the reader?

Angry@sony · 03-13-2011, 09:04 PM

Thanks for the replys. I should try the power cord. I'll do that. I bought one @ bestbuy but it's for the wrong model. They dont even sell the PRS-600 anymore....not surprised. I have restarted/reset multiple times and I have had it & been using it for over a year. I just checked my SD card & it is gone (I just got it back from Sony servicing) seems they took it & my stylus.

doreenjoy · 03-13-2011, 09:10 PM

Sorry to hear you've had so many problems. I hope Sony sent a refurbished unit, not your old one. Sucks that your SD card and stylus are missing.

The hard reset that reformats the memory is a little different. See:
https://wiki.mobileread.com/wiki/Sony...nd_Reset_Guide

If you can get a PSP-compatible charger, as Jon recommended, a lot of things can be fixed with a long mains charge (like 8 hours).

Angry@sony · 03-13-2011, 09:15 PM

No, I told Sony to just send back MY reader because I wasn't willing to spend $88 on a broken reader. They will have to deal w/ me tomorrow. I have been SO disappointed w/ their customer service. I dont think I will ever buy a Sony product again.

Angry@sony · 03-13-2011, 09:45 PM

By no, I meant I did not get a refurbished one back. This is supposedly my old one - just missing stylus & card I just now realized. I just tried the hard reset...... we'll see.

Angry@sony · 03-21-2011, 06:41 PM

Just got my new Kindle & I love it!

03-13-2011, 07:32 PM	#1
Angry@sony Junior Member Posts: 5 Karma: 10 Join Date: Mar 2011 Device: Sony PRS-600	Reader won't connect to computer I have tried everything. My computer will not recognize my e reader. My laptop also does not. The USB icon displays on reader but it is not on computer. It also will not charge. I am using the correct USB cable and other USB cables, I have used 2 different USB ports, I have hard restarted my reader when it's connected & not connected, I have updated all my sony software from the site, I sent it in to sony & they were going to charge me $88 to fix it. I told them to send it back w/o fixing because for $40 more I could just buy a kindle. I have had this for just over a year (figures - now no warranty). Any last suggestions before I throw this in the trash?

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03-13-2011, 07:38 PM	#2
JSWolf Resident Curmudgeon Posts: 79,124 Karma: 144284184 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Have you tried plugging an AC adapter into the 600? A PSP compatible AC adapter witht he barrel plug will do. If you know anyone who has one, borrow it and see what happens. Maybe your 600 just needs a proper charge.

03-13-2011, 07:45 PM	#3
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Did it ever work on your computer and just now stopped? Have you tried the hard reset that reformats the reader?

03-13-2011, 09:04 PM	#4
Angry@sony Junior Member Posts: 5 Karma: 10 Join Date: Mar 2011 Device: Sony PRS-600	Thanks for the replys. I should try the power cord. I'll do that. I bought one @ bestbuy but it's for the wrong model. They dont even sell the PRS-600 anymore....not surprised. I have restarted/reset multiple times and I have had it & been using it for over a year. I just checked my SD card & it is gone (I just got it back from Sony servicing) seems they took it & my stylus.

03-13-2011, 09:10 PM	#5
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Sorry to hear you've had so many problems. I hope Sony sent a refurbished unit, not your old one. Sucks that your SD card and stylus are missing. The hard reset that reformats the memory is a little different. See: https://wiki.mobileread.com/wiki/Sony...nd_Reset_Guide If you can get a PSP-compatible charger, as Jon recommended, a lot of things can be fixed with a long mains charge (like 8 hours).

03-13-2011, 09:15 PM	#6
Angry@sony Junior Member Posts: 5 Karma: 10 Join Date: Mar 2011 Device: Sony PRS-600	No, I told Sony to just send back MY reader because I wasn't willing to spend $88 on a broken reader. They will have to deal w/ me tomorrow. I have been SO disappointed w/ their customer service. I dont think I will ever buy a Sony product again.

03-13-2011, 09:45 PM	#7
Angry@sony Junior Member Posts: 5 Karma: 10 Join Date: Mar 2011 Device: Sony PRS-600	By no, I meant I did not get a refurbished one back. This is supposedly my old one - just missing stylus & card I just now realized. I just tried the hard reset...... we'll see.

03-21-2011, 06:41 PM	#8
Angry@sony Junior Member Posts: 5 Karma: 10 Join Date: Mar 2011 Device: Sony PRS-600	Just got my new Kindle & I love it!

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