New Kindle coming....registration question

Hollow Man · 02-15-2011, 02:20 PM

Bear with me, as this may be a little confusing.

After buying Kindles as gifts for others, I finally decided to take the plunge and order one for myself. It was supposed to come tomorrow, but after staring at the non-changing tracking information and calling Amazon, they confirmed that it never left the warehouse, is effectively lost, and are overnighting me another one (to arrive tomorrow).

On my Amazon account, both Kindles showed up under my "Manage My Kindle" page, but only the original (lost) one had the two welcome documents pending for delivery. The second Kindle did not list those documents as pending, nor have a Kindle email address associated with it.

Since the first Kindle is considered lost, what I did was deregister it, then assign its email to the Kindle that's being overnighted to me. But this still did not make the two welcome documents show up under the "delivery status" section.

There is no way from that screen to resend those documents, and I spoke to Amazon's Kindle support, and they had no clue how to do it either.

So does anyone know how to get those documents to my Kindle when it shows up tomorrow? Will they magically show up even though they're not showing as "pending"? Would the easiest thing to do be to simply deregister the second one as well, then manually register it when it shows up? By manually registering it, will it force the queuing and sending of the two welcome documents?

The two Kindles I bought as gifts were painless (I helped set both of them up), so it's just my luck that the one I bought for me would be such a burden!

Thanks in advance to everyone,

-HM

Tiersten · 02-15-2011, 02:29 PM

I think it should appear if you unregister now and just register it when you receive the Kindle.

If its any consolation, you're not really missing anything if you don't have the welcome document.

Hollow Man · 02-15-2011, 02:35 PM

Quote:

Originally Posted by Tiersten

If its any consolation, you're not really missing anything if you don't have the welcome document.

Yeah, I know...just looking for the full experience, no matter how senseless it is.

I suspect that you're correct. Because if someone buys a used Kindle that was properly deregistered before being sold, the new owner would get those documents upon re-registering it, correct?

Come to think of it, one that I bought as a gift via Amazon.com I had to deregister from my account first, but I never thought to ask the person I gave it to if they got the two welcome documents when they re-registered it...

-HM

Tiersten · 02-15-2011, 02:38 PM

Quote:

Originally Posted by Hollow Man

I suspect that you're correct. Because if someone buys a used Kindle that was properly deregistered before being sold, the new owner would get those documents upon re-registering it, correct?

Yes. If you're gifting a Kindle then you just purchase it and unregister it from the Manage Your Kindle page so they tap in their details when they receive it.

whitearrow · 02-15-2011, 03:02 PM

Really, the Welcome Letter is no big deal. It's one screen long.

The quick start guide, as well as the complete user guide, can be downloaded as a PDF from here. The complete user guide can also be sent to your Kindle or Kindle app.

IMO, the PDF guides are better, so you can have your Kindle in your hands to try things with while looking at the guide on a computer screen.

Hollow Man · 02-15-2011, 03:04 PM

Thanks...deregistering the Kindle that's on the way seems to be the best thing to do. I'll register it manually when it shows up at my door. An extra step, but not a big deal.

Flabbergasting that Kindle support couldn't have told me that.

If I recall there were two documents queued to be sent that disappeared. A Welcome letter and something else. Something about transferring files to the Kindle, I believe,

-HM

Hollow Man · 02-15-2011, 03:16 PM

In another bit of amusement, it looks like the original one they said was lost is now in transit, and scheduled for delivery tomorrow as well. I guess tomorrow two will end up on my doorstep, I'll get my choice as to which one to register, and have to send the other back.

-HM

abookreader · 02-15-2011, 03:23 PM

eek! That's a little like choosing a favorite amongst your children and returning the rejects.

Enjoy your new Kindle. I'm not sure I ever even read the Welcome letter.

Tiersten · 02-15-2011, 03:28 PM

If you do get two Kindles and Amazon let you open both then you've got a few things to check to pick which one to keep. They'll probably be the same anyway considering they're most likely from the same batch.

See if the back plate is securely clicked in all the way around and it doesn't make a squeaking noise if you squeeze it.
Check that it doesn't rattle. I don't think any of the Kindles past the first batch did this but check anyway.
Check the buttons. Some people say that smooth textured buttons have issues with the silkscreening so the rougher texture ones are better. No idea if this is true or not but again, something to check.
Check the bezel for any cracks. People have mentioned that they've had very fine cracks appearing in the corners.
Check the screen itself for any blemishes.

Hollow Man · 02-15-2011, 03:33 PM

I probably won't read it either. It's just the nerd in me wanting to know why the second one was not set up to receive those docs. I suspect it's due to the auto-registration process attempting to create a second Kindle email address that was the same as the first, and failing. So instead it set it to "@Kindle.com", which is clearly wrong on many levels. I changed that to a real email address, but that wasn't enough to queue the documents.

Fascinating, I know!

-HM

Hollow Man · 02-15-2011, 03:38 PM

Quote:

Originally Posted by Tiersten

If you do get two Kindles and Amazon let you open both then you've got a few things to check to pick which one to keep. They'll probably be the same anyway considering they're most likely from the same batch.

They're still under the impression that the first one is stuck in Lexington. Curiously, the second one is still listed as "shipping soon". They better get cracking if it's going to get here by tomorrow.

But I bet they will both show tomorrow, and I'll probably have to play eeny-meenie-miney-moe and pick only one to open, to not give them any excuses to charge me twice.

-HM

dwig · 02-15-2011, 05:59 PM

Quote:

Originally Posted by Hollow Man

I probably won't read it either. ...

Yeah, it doesn't contain any important info, but receiving it is a good test that your Kindle is communicating properly with Amazon's servers.

wvcherrybomb · 02-15-2011, 08:26 PM

If they both come, I'd open them both for comparison just in case of a tiny difference in screen color you may prefer. You can still send one back and they won't charge you for it.

I don't know if I ever got a welcome doc or not. I don't remember reading anything. I think there was some kind of users guide on there that didn't really say anything useful. I learned all of my K3's features from the users here.

Hollow Man · 02-15-2011, 10:58 PM

Even though I wouldn't mind comparing the two, I'd feel bad taking advantage of Amazon like that, considering they did quickly send out a second one after their staff mistakenly deemed the first one lost. Perhaps if there was a way to easily open and reseal the box, but sadly, I know the Kindle box can't be put back into "as new" shape.

But if for whatever reason the one I open has some terrible problem with it, you can bet I'll open the second one too.

-HM

chyron8472 · 02-16-2011, 12:20 AM

Quote:

Originally Posted by Hollow Man

Yeah, I know...just looking for the full experience, no matter how senseless it is.

Allow me to oblige:

02-15-2011, 02:20 PM	#1
Hollow Man Evangelist Posts: 401 Karma: 2000000 Join Date: Feb 2011 Location: Connecticut Device: Kindle Colorsoft, Oasis, Keyboard; iPhone 13 Pro, Air	New Kindle coming....registration question Bear with me, as this may be a little confusing. After buying Kindles as gifts for others, I finally decided to take the plunge and order one for myself. It was supposed to come tomorrow, but after staring at the non-changing tracking information and calling Amazon, they confirmed that it never left the warehouse, is effectively lost, and are overnighting me another one (to arrive tomorrow). On my Amazon account, both Kindles showed up under my "Manage My Kindle" page, but only the original (lost) one had the two welcome documents pending for delivery. The second Kindle did not list those documents as pending, nor have a Kindle email address associated with it. Since the first Kindle is considered lost, what I did was deregister it, then assign its email to the Kindle that's being overnighted to me. But this still did not make the two welcome documents show up under the "delivery status" section. There is no way from that screen to resend those documents, and I spoke to Amazon's Kindle support, and they had no clue how to do it either. So does anyone know how to get those documents to my Kindle when it shows up tomorrow? Will they magically show up even though they're not showing as "pending"? Would the easiest thing to do be to simply deregister the second one as well, then manually register it when it shows up? By manually registering it, will it force the queuing and sending of the two welcome documents? The two Kindles I bought as gifts were painless (I helped set both of them up), so it's just my luck that the one I bought for me would be such a burden! Thanks in advance to everyone, -HM

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02-15-2011, 02:29 PM	#2
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	I think it should appear if you unregister now and just register it when you receive the Kindle. If its any consolation, you're not really missing anything if you don't have the welcome document.

02-15-2011, 03:02 PM	#5
whitearrow Guru Posts: 808 Karma: 2260766 Join Date: Apr 2008 Device: Kindle Oasis 2	Really, the Welcome Letter is no big deal. It's one screen long. The quick start guide, as well as the complete user guide, can be downloaded as a PDF from here. The complete user guide can also be sent to your Kindle or Kindle app. IMO, the PDF guides are better, so you can have your Kindle in your hands to try things with while looking at the guide on a computer screen.

02-15-2011, 03:04 PM	#6
Hollow Man Evangelist Posts: 401 Karma: 2000000 Join Date: Feb 2011 Location: Connecticut Device: Kindle Colorsoft, Oasis, Keyboard; iPhone 13 Pro, Air	Thanks...deregistering the Kindle that's on the way seems to be the best thing to do. I'll register it manually when it shows up at my door. An extra step, but not a big deal. Flabbergasting that Kindle support couldn't have told me that. If I recall there were two documents queued to be sent that disappeared. A Welcome letter and something else. Something about transferring files to the Kindle, I believe, -HM

02-15-2011, 03:16 PM	#7
Hollow Man Evangelist Posts: 401 Karma: 2000000 Join Date: Feb 2011 Location: Connecticut Device: Kindle Colorsoft, Oasis, Keyboard; iPhone 13 Pro, Air	In another bit of amusement, it looks like the original one they said was lost is now in transit, and scheduled for delivery tomorrow as well. I guess tomorrow two will end up on my doorstep, I'll get my choice as to which one to register, and have to send the other back. -HM

02-15-2011, 03:23 PM	#8
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	eek! That's a little like choosing a favorite amongst your children and returning the rejects. Enjoy your new Kindle. I'm not sure I ever even read the Welcome letter.

02-15-2011, 03:28 PM	#9
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	If you do get two Kindles and Amazon let you open both then you've got a few things to check to pick which one to keep. They'll probably be the same anyway considering they're most likely from the same batch. See if the back plate is securely clicked in all the way around and it doesn't make a squeaking noise if you squeeze it. Check that it doesn't rattle. I don't think any of the Kindles past the first batch did this but check anyway. Check the buttons. Some people say that smooth textured buttons have issues with the silkscreening so the rougher texture ones are better. No idea if this is true or not but again, something to check. Check the bezel for any cracks. People have mentioned that they've had very fine cracks appearing in the corners. Check the screen itself for any blemishes.

02-15-2011, 03:33 PM	#10
Hollow Man Evangelist Posts: 401 Karma: 2000000 Join Date: Feb 2011 Location: Connecticut Device: Kindle Colorsoft, Oasis, Keyboard; iPhone 13 Pro, Air	I probably won't read it either. It's just the nerd in me wanting to know why the second one was not set up to receive those docs. I suspect it's due to the auto-registration process attempting to create a second Kindle email address that was the same as the first, and failing. So instead it set it to "@Kindle.com", which is clearly wrong on many levels. I changed that to a real email address, but that wasn't enough to queue the documents. Fascinating, I know! -HM

02-15-2011, 08:26 PM	#13
wvcherrybomb Sharp Shootin' Grandma Posts: 847 Karma: 1123940 Join Date: Nov 2010 Location: Sunny Florida Device: Kindle 3, Kindle Fire, Literati (has been adopted by my daughter)	If they both come, I'd open them both for comparison just in case of a tiny difference in screen color you may prefer. You can still send one back and they won't charge you for it. I don't know if I ever got a welcome doc or not. I don't remember reading anything. I think there was some kind of users guide on there that didn't really say anything useful. I learned all of my K3's features from the users here.

02-15-2011, 10:58 PM	#14
Hollow Man Evangelist Posts: 401 Karma: 2000000 Join Date: Feb 2011 Location: Connecticut Device: Kindle Colorsoft, Oasis, Keyboard; iPhone 13 Pro, Air	Even though I wouldn't mind comparing the two, I'd feel bad taking advantage of Amazon like that, considering they did quickly send out a second one after their staff mistakenly deemed the first one lost. Perhaps if there was a way to easily open and reseal the box, but sadly, I know the Kindle box can't be put back into "as new" shape. But if for whatever reason the one I open has some terrible problem with it, you can bet I'll open the second one too. -HM

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