Damaged Kindle

stargazir · 02-08-2011, 09:48 PM

My postal service damaged my Kindle. It was sealed in its original packaging. I placed the box inside a plastic satchel which my postal service use for sending items. It arrived at the destination, satchel in-tact, box squashed and Kindle dented

Does anyone have any idea how Kindle Customer service would deal with this? The fault lies with my postal service however I could possibly argue that the Kindle packaging was insufficient however I don't really want to do that. Do they have options to buy-back damaged units and provide a discount on a replacement?

captkjaneway · 02-08-2011, 09:51 PM

Quote:

Originally Posted by stargazir

My postal service damaged my Kindle. It was sealed in its original packaging. I placed the box inside a plastic satchel which my postal service use for sending items. It arrived at the destination, satchel in-tact, box squashed and Kindle dented

Does anyone have any idea how Kindle Customer service would deal with this? The fault lies with my postal service however I could possibly argue that the Kindle packaging was insufficient however I don't really want to do that. Do they have options to buy-back damaged units and provide a discount on a replacement?

I would say go with making a claim via your postal service if you had insurance, Amazon I would imagine say it was sent at your risk.

Tiersten · 02-08-2011, 10:19 PM

I don't believe there is any scheme for returning a damaged from abuse device and getting a discount on a new device. You can ask Kindle CS I guess and see what they say. Worst that happens is that they'll say no.

Arguing that the packaging was insufficient is going to be difficult considering how many Kindles that Amazon have shipped successfully.

Do what captkjaneway said and claim off the postal service you used to send the Kindle. The usual reasons for packages getting squashed is that its at the bottom of some container or truck when they literally dropped a load of other packages on top. If you're unlucky then your package is crushed under many other heavy packages.

abookreader · 02-09-2011, 07:54 AM

Contact Amazon and see what they say.

Hey, they replaced the Kindle of the guy who fell asleep and let it fall and get squished between the mattress and the wall. At least so far, Amazon hasn't been all that picky about assessing blame.

stargazir · 02-09-2011, 06:18 PM

I called Amazon. They offered a service repair @ $72 which would give me a refurbished 3G unit. I would have to pay postage one way, they would send me a return paid label to return my existing unit.
Interesting to note is that this service is available at any point in time, the Kindle doesn't have to be new or within Warranty. Therefore its basically $72 to replace a damaged unit. A Wi-Fi only version is $53. Good to know for anyone considering whether they should take out extra insurance.

Tiersten · 02-09-2011, 07:46 PM

Quote:

Originally Posted by stargazir

I called Amazon. They offered a service repair @ $72 which would give me a refurbished 3G unit. I would have to pay postage one way, they would send me a return paid label to return my existing unit.
Interesting to note is that this service is available at any point in time, the Kindle doesn't have to be new or within Warranty. Therefore its basically $72 to replace a damaged unit. A Wi-Fi only version is $53. Good to know for anyone considering whether they should take out extra insurance.

Ahh. Good to know!

02-08-2011, 09:48 PM	#1
stargazir Enthusiast Posts: 45 Karma: 78 Join Date: Jan 2011 Location: Sydney, Australia Device: Kindle 3	Damaged Kindle My postal service damaged my Kindle. It was sealed in its original packaging. I placed the box inside a plastic satchel which my postal service use for sending items. It arrived at the destination, satchel in-tact, box squashed and Kindle dented Does anyone have any idea how Kindle Customer service would deal with this? The fault lies with my postal service however I could possibly argue that the Kindle packaging was insufficient however I don't really want to do that. Do they have options to buy-back damaged units and provide a discount on a replacement?

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02-08-2011, 10:19 PM	#3
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	I don't believe there is any scheme for returning a damaged from abuse device and getting a discount on a new device. You can ask Kindle CS I guess and see what they say. Worst that happens is that they'll say no. Arguing that the packaging was insufficient is going to be difficult considering how many Kindles that Amazon have shipped successfully. Do what captkjaneway said and claim off the postal service you used to send the Kindle. The usual reasons for packages getting squashed is that its at the bottom of some container or truck when they literally dropped a load of other packages on top. If you're unlucky then your package is crushed under many other heavy packages.

02-09-2011, 07:54 AM	#4
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	Contact Amazon and see what they say. Hey, they replaced the Kindle of the guy who fell asleep and let it fall and get squished between the mattress and the wall. At least so far, Amazon hasn't been all that picky about assessing blame.

02-09-2011, 06:18 PM	#5
stargazir Enthusiast Posts: 45 Karma: 78 Join Date: Jan 2011 Location: Sydney, Australia Device: Kindle 3	I called Amazon. They offered a service repair @ $72 which would give me a refurbished 3G unit. I would have to pay postage one way, they would send me a return paid label to return my existing unit. Interesting to note is that this service is available at any point in time, the Kindle doesn't have to be new or within Warranty. Therefore its basically $72 to replace a damaged unit. A Wi-Fi only version is $53. Good to know for anyone considering whether they should take out extra insurance.

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