360 Frustrated With Tech Support

Guns4Hire · 02-01-2011, 08:57 PM

My PB360 started showing lines on the screen, from top to bottom and from one side to the other. So I sent the device back to be repaired. I wrote up what was going on with the device on a piece of paper and included it in the box. I get it back and all it says is "replaced screws, updated firmware, test". Soon as I seen that I was worried. I turned on the device and there was no lines....for all of 20 seconds and the lines showed up.

Im so damn frustrated. They had my PB360 for two weeks. Now I get to go through the process again for no apparent reason other than they didn't bother to read the piece of paper I included in the box explaining what was wrong with it. Or they just ignored it and assumed I was seeing things.

FFS!

adbosch · 02-02-2011, 01:56 AM

They are about to issue the successor of the PB360. Support for 'obsolete' products is dropped about as soon as the concept of the successor takes real shape. At least it looks like that's the way it works at PB.

Guns4Hire · 02-02-2011, 10:32 AM

While I understand the concept of discontinued products. That is no reason for them not to fix or replace my PB360 which is under warranty. I am very interested in the PB360's successor but not if I get this kind of service at their tech support. I mean all someone had to do is read the letter that I sent and stare at the screen for a minute or two. So I end up paying out money to ship this product again, which I shouldnt have to do.

Dulin's Books · 02-02-2011, 11:45 AM

Did you speak with anyone before sending it in? Where are you located?

Guns4Hire · 02-02-2011, 06:03 PM

Quote:

Originally Posted by Dulin's Books

Did you speak with anyone before sending it in? Where are you located?

Yes I spoke to someone in Overland Park, KS. Then after I sent the product back I called again and talked to someone and went over the problem.

Im in California.

Guns4Hire · 02-21-2011, 10:10 PM

I finally received a new (or refurbed ... no idea) PB360 ereader today. So I am finally back in the game. Just an fyi so everyone knows I was eventually taken care of.

02-01-2011, 08:57 PM	#1
Guns4Hire Reading...Since 1970 Posts: 610 Karma: 7819 Join Date: Jan 2010 Device: Nova Air C, Nova Pro, LifebookMars, BoyueT62+ Glowlight, NST, PB360	Frustrated With Tech Support My PB360 started showing lines on the screen, from top to bottom and from one side to the other. So I sent the device back to be repaired. I wrote up what was going on with the device on a piece of paper and included it in the box. I get it back and all it says is "replaced screws, updated firmware, test". Soon as I seen that I was worried. I turned on the device and there was no lines....for all of 20 seconds and the lines showed up. Im so damn frustrated. They had my PB360 for two weeks. Now I get to go through the process again for no apparent reason other than they didn't bother to read the piece of paper I included in the box explaining what was wrong with it. Or they just ignored it and assumed I was seeing things. FFS!

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02-02-2011, 01:56 AM	#2
adbosch Addict Posts: 299 Karma: 511516 Join Date: Jun 2004 Device: Kobo Forma; Pocketbook Color 633	They are about to issue the successor of the PB360. Support for 'obsolete' products is dropped about as soon as the concept of the successor takes real shape. At least it looks like that's the way it works at PB.

02-02-2011, 10:32 AM	#3
Guns4Hire Reading...Since 1970 Posts: 610 Karma: 7819 Join Date: Jan 2010 Device: Nova Air C, Nova Pro, LifebookMars, BoyueT62+ Glowlight, NST, PB360	While I understand the concept of discontinued products. That is no reason for them not to fix or replace my PB360 which is under warranty. I am very interested in the PB360's successor but not if I get this kind of service at their tech support. I mean all someone had to do is read the letter that I sent and stare at the screen for a minute or two. So I end up paying out money to ship this product again, which I shouldnt have to do.

02-02-2011, 11:45 AM	#4
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	Did you speak with anyone before sending it in? Where are you located?

02-21-2011, 10:10 PM	#6
Guns4Hire Reading...Since 1970 Posts: 610 Karma: 7819 Join Date: Jan 2010 Device: Nova Air C, Nova Pro, LifebookMars, BoyueT62+ Glowlight, NST, PB360	I finally received a new (or refurbed ... no idea) PB360 ereader today. So I am finally back in the game. Just an fyi so everyone knows I was eventually taken care of.

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