email problem

redlemon · 01-12-2011, 12:47 PM

installed calibre after christmas, then set it up when my new kindle arrived.

was very pleased when it all went well, including setting up the email to device feature. test worked and i sent a couple of books successfully to the kindle from my imac. i must admit i was puzzled how they never reached my email client though.

today i tried to send another, calibre sent it ok, but it never showed up on the kindle. it did appear in my mail client though. more attempts produce the same result.

i've not changed anything AFAIK. the email address is still registered on the amazon Manage My Kindle page.

any suggestions at to where my problem lies?

TIA

bigreat · 01-12-2011, 01:04 PM

Same problem, but amazon will send an email explaining that mobi format is no longer supported by email delivery

kovidgoyal · 01-12-2011, 01:21 PM

Really, Amazon decided to disable delivery of MOBI documents by email? If that's the case you need to complain, loudly, to Amazon.

redlemon · 01-12-2011, 01:28 PM

i've had no email from amazon. yet.

just so i'm clear. do i set calibre preferences to send email to my own gmail address me@gmail.com or me@free.kindle.com?

got myself quite confused now.

FF2 · 01-12-2011, 01:41 PM

I have not plugged my k3 into a computer (to see the file extentions) but my periodicals arrived this morning (I did have issues yesterday morning). Got 8 of them and tried out 2 just to test.

kovidgoyal · 01-12-2011, 01:43 PM

me@free.kindle.com

kovidgoyal · 01-12-2011, 01:44 PM

I just sent a downloaded periodical from calibre to my Kindle by email and it was delivered within 5 minutes.

redlemon · 01-12-2011, 02:06 PM

i think i confused myself more than i thought

anyway. it's working now, thanks very much

bigreat · 01-13-2011, 07:03 PM

Email Attached:
Dear Customer,

The following document(s), sent at 05:59 PM on Wed, Jan 12, 2011 GMT could not be delivered to the Kindle you specified:
* The Economist (free).mobi

The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

The following document types are converted and delivered on an experimental basis:
Microsoft Word 11 (.docx)
Adobe PDF (.pdf) for First Generation Kindles

If the document(s) that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs.

Helpful tips for personal document attachments:
The file size of each attached personal document should be less than 50MB (before compression in a ZIP file)
The email submitted should not contain more than 25 attached personal documents

You can learn more about transferring personal documents to your Kindle in our help pages:
http://www.amazon.com/kindlepersonaldocuments/

If you would like immediate assistance, please contact customer support at +1-866-321-8851 (US customers) or +1-206-266-0927 (International Customers).

Sincerely,
Amazon Kindle Support

Please Note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Learn more about Amazon Kindle
Check out the Kindle Store

If you have further questions about Kindle, please visit the Amazon Kindle Help pages
The Help pages will provide you with answers to common questions and provide you with a direct link to Amazon Kindle specialists.
To contact Amazon Kindle Customer Service, simply click a button in the Contact Us box on the Help pages to receive assistance by e-mail or phone.

kovidgoyal · 01-13-2011, 08:21 PM

You need to contact amazon and ask them why your files are not being delivered.

01-12-2011, 12:47 PM	#1
redlemon Junior Member Posts: 3 Karma: 10 Join Date: Jan 2011 Device: kindle	email problem installed calibre after christmas, then set it up when my new kindle arrived. was very pleased when it all went well, including setting up the email to device feature. test worked and i sent a couple of books successfully to the kindle from my imac. i must admit i was puzzled how they never reached my email client though. today i tried to send another, calibre sent it ok, but it never showed up on the kindle. it did appear in my mail client though. more attempts produce the same result. i've not changed anything AFAIK. the email address is still registered on the amazon Manage My Kindle page. any suggestions at to where my problem lies? TIA

01-12-2011, 01:21 PM	#3
kovidgoyal creator of calibre Posts: 45,231 Karma: 27110894 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Really, Amazon decided to disable delivery of MOBI documents by email? If that's the case you need to complain, loudly, to Amazon. Last edited by kovidgoyal; 01-12-2011 at 01:23 PM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Email auto transfer problem	JimKelly	Calibre	24	01-24-2011 09:25 PM
Problem with email delivery?	Trilobite	Calibre	2	10-25-2010 09:13 PM
Email password showing during Test email under Sharing?	Esquire1	Calibre	1	09-15-2010 02:50 AM
Email from connect about "authorisation" problem	ChrisAllenFiz	Sony Reader	21	06-05-2010 12:10 PM
Yahoo begins test of email service that looks more like desktop email programs	Bob Russell	Lounge	2	09-18-2005 07:20 PM

01-12-2011, 01:04 PM	#2
bigreat Member Posts: 14 Karma: 10 Join Date: Aug 2005	Same problem, but amazon will send an email explaining that mobi format is no longer supported by email delivery

01-12-2011, 01:28 PM	#4
redlemon Junior Member Posts: 3 Karma: 10 Join Date: Jan 2011 Device: kindle	i've had no email from amazon. yet. just so i'm clear. do i set calibre preferences to send email to my own gmail address me@gmail.com or me@free.kindle.com? got myself quite confused now.

01-12-2011, 01:41 PM	#5
FF2 Wizard Posts: 1,105 Karma: 1025784 Join Date: Oct 2010 Device: WiFi Kindle3	I have not plugged my k3 into a computer (to see the file extentions) but my periodicals arrived this morning (I did have issues yesterday morning). Got 8 of them and tried out 2 just to test.

01-12-2011, 01:43 PM	#6
kovidgoyal creator of calibre Posts: 45,231 Karma: 27110894 Join Date: Oct 2006 Location: Mumbai, India Device: Various	me@free.kindle.com

01-12-2011, 01:44 PM	#7
kovidgoyal creator of calibre Posts: 45,231 Karma: 27110894 Join Date: Oct 2006 Location: Mumbai, India Device: Various	I just sent a downloaded periodical from calibre to my Kindle by email and it was delivered within 5 minutes.

01-12-2011, 02:06 PM	#8
redlemon Junior Member Posts: 3 Karma: 10 Join Date: Jan 2011 Device: kindle	i think i confused myself more than i thought anyway. it's working now, thanks very much

01-13-2011, 07:03 PM	#9
bigreat Member Posts: 14 Karma: 10 Join Date: Aug 2005	Email Attached: Dear Customer, The following document(s), sent at 05:59 PM on Wed, Jan 12, 2011 GMT could not be delivered to the Kindle you specified: * The Economist (free).mobi The Kindle Personal Document Service can convert and deliver the following types of documents: Microsoft Word (.doc) Rich Text Format (.rtf) HTML (.htm, .html) Text (.txt) documents Archived documents (zip , x-zip) and compressed archived documents Mobi book Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png). Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles. The following document types are converted and delivered on an experimental basis: Microsoft Word 11 (.docx) Adobe PDF (.pdf) for First Generation Kindles If the document(s) that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs. Helpful tips for personal document attachments: The file size of each attached personal document should be less than 50MB (before compression in a ZIP file) The email submitted should not contain more than 25 attached personal documents You can learn more about transferring personal documents to your Kindle in our help pages: http://www.amazon.com/kindlepersonaldocuments/ If you would like immediate assistance, please contact customer support at +1-866-321-8851 (US customers) or +1-206-266-0927 (International Customers). Sincerely, Amazon Kindle Support Please Note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. Learn more about Amazon Kindle Check out the Kindle Store If you have further questions about Kindle, please visit the Amazon Kindle Help pages The Help pages will provide you with answers to common questions and provide you with a direct link to Amazon Kindle specialists. To contact Amazon Kindle Customer Service, simply click a button in the Contact Us box on the Help pages to receive assistance by e-mail or phone.

01-13-2011, 08:21 PM	#10
kovidgoyal creator of calibre Posts: 45,231 Karma: 27110894 Join Date: Oct 2006 Location: Mumbai, India Device: Various	You need to contact amazon and ask them why your files are not being delivered.

Advert

Advert