Borders.com issue with wifes sony

vrodbrad · 12-20-2010, 04:27 PM

Good day everyone. Well, my wife won't buy anymore books from Borders.com she said. First off the wife has the prs 950. It started a week and a half ago with one book she downloaded from Borders. She transferred the book to her reader as she has done with all the other books that she got from Borders. When she tried to open the book it would either pop up page error or DRM. I talked with Borders Tech support the first time and they said that it was something to do with the reader and sent me to the sony tech. Sony tried to work with the problem, then said that borders needed to reissue the book. The next day when the wife when to use her reader none of the other borders books would open I know the sony tech person did somenthing but I do not know what. I went onto the borders site under the wifes account and tried to re down those books for her but when I do It says that they are licensed to another user. How can that be When they are in the wifes borders account. I called up Borders again and they sent me to sony again. The sony tech said that borders needs to reissue the books back to my wife and when I told borders that they said that they could not do it and that the individual I was talking with at Borders said the books can only be read on the computer and not the reader and that they cannot reissue the books. the books will open on the computer but I can not get them to the reader. I have tried calibre, ade, sony reader store, Borders app and known work. After all the frustration my wife told me to give up and that she will not buy another book online from borders again. So the money that she spent on twelve books is lost now that she can not read it on the reader.

gardenstate · 12-20-2010, 04:32 PM

not sure -- in your case, I wonder if you could use software to remove the drm from the books and again have access to them on the reader. Would need to use google to locate a method to do this...

SeaBookGuy · 12-20-2010, 04:40 PM

try "ineptepub" as a Google search term

Lyn2012 · 12-21-2010, 04:06 AM

Reading stories like this only confirms my decision to remove DRM from all my purchased books immediately after downloading them. I then load them into Calibre and keep my own safe backups. So far I haven't needed to authorise my 650 at all.

doreenjoy · 12-21-2010, 04:47 AM

Is there any way to deauthorize her reader from Borders and reuthorize it?

sent you a PM...

12-20-2010, 04:27 PM	#1
vrodbrad Member Posts: 15 Karma: 10 Join Date: Oct 2010 Device: sony prs 350	Borders.com issue with wifes sony Good day everyone. Well, my wife won't buy anymore books from Borders.com she said. First off the wife has the prs 950. It started a week and a half ago with one book she downloaded from Borders. She transferred the book to her reader as she has done with all the other books that she got from Borders. When she tried to open the book it would either pop up page error or DRM. I talked with Borders Tech support the first time and they said that it was something to do with the reader and sent me to the sony tech. Sony tried to work with the problem, then said that borders needed to reissue the book. The next day when the wife when to use her reader none of the other borders books would open I know the sony tech person did somenthing but I do not know what. I went onto the borders site under the wifes account and tried to re down those books for her but when I do It says that they are licensed to another user. How can that be When they are in the wifes borders account. I called up Borders again and they sent me to sony again. The sony tech said that borders needs to reissue the books back to my wife and when I told borders that they said that they could not do it and that the individual I was talking with at Borders said the books can only be read on the computer and not the reader and that they cannot reissue the books. the books will open on the computer but I can not get them to the reader. I have tried calibre, ade, sony reader store, Borders app and known work. After all the frustration my wife told me to give up and that she will not buy another book online from borders again. So the money that she spent on twelve books is lost now that she can not read it on the reader.

12-21-2010, 04:47 AM	#5
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Is there any way to deauthorize her reader from Borders and reuthorize it? sent you a PM... Last edited by doreenjoy; 12-21-2010 at 04:54 AM.

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12-20-2010, 04:32 PM	#2
gardenstate Groupie Posts: 195 Karma: 1069472 Join Date: Aug 2007 Location: Chicago,IL USA suburb Device: Sony PRS-T1 and PRS-950	not sure -- in your case, I wonder if you could use software to remove the drm from the books and again have access to them on the reader. Would need to use google to locate a method to do this...

12-20-2010, 04:40 PM	#3
SeaBookGuy Can one read too much? Posts: 2,029 Karma: 2487799 Join Date: Aug 2010 Location: Naples, FL Device: Kindle PW 3, Sony 350 and 650	try "ineptepub" as a Google search term

12-21-2010, 04:06 AM	#4
Lyn2012 Addict Posts: 382 Karma: 1118562 Join Date: Sep 2010 Location: Middlesex, UK Device: Kobo Aura One, iPhone 8, iPad Pro	Reading stories like this only confirms my decision to remove DRM from all my purchased books immediately after downloading them. I then load them into Calibre and keep my own safe backups. So far I haven't needed to authorise my 650 at all.

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