Faulty Screen on original Kobo bought from Borders Australia

ebookmax · 12-19-2010, 08:37 PM

I have my original kobo reader for about 3 months and last night, the screen degraded dramatically. Please see attached pic. Has anyone seen this? Can I bring it back to Borders Australia and get a new unit?

Psyke · 12-19-2010, 08:49 PM

Quote:

Originally Posted by ebookmax

I have my original kobo reader for about 3 months and last night, the screen degraded dramatically. Please see attached pic. Has anyone seen this? Can I bring it back to Borders Australia and get a new unit?

ouch, that looks bad. I don't know what borders' return policy is but I know with chapters I could bring it in for exchange. They might not have the original anymore so they might have to send it in for repair, or you might be able to pay a bit extra to get the wifi version...

JSWolf · 12-19-2010, 09:13 PM

That you have there is a broken screen. Broken screens usually are not covered. But it cannot hurt to ask.

sabredog · 12-19-2010, 10:04 PM

Ouch!

That does look like the substrate is broken. Did you buy this at the Hay Street store or online?

Might be worth chatting with the store to discuss options first.

ebookmax · 12-20-2010, 02:24 AM

Quote:

Originally Posted by sabredog

Ouch!

That does look like the substrate is broken. Did you buy this at the Hay Street store or online?

Might be worth chatting with the store to discuss options first.

I bought it at the Hay Street store.
The unit has never been dropped or bend.

sabredog · 12-20-2010, 04:44 AM

Give the Hay Street store a call.

EtherealWinter · 12-20-2010, 07:22 AM

I bought one from hay street and the screen end up like that after a month (probably crushed in my bag

), I brought it in and they exchanged it no questions asked, But I think they did give me a second hand one cause he brought out one, fiddle with it for a sec and said sorry i'll get you another one, this one already has documents on it, I was fine with getting a second hand one though, as the kobo was brand new when it happened to me.

Danger · 12-20-2010, 09:19 AM

Yup, I broke my screen yesterday. Accidently leaned on the screen when I tried to push it away from me and my kobo now looks like yours. Can't even buy a new one right now as everybody is sold out.

dmacmart · 12-20-2010, 03:55 PM

Quote:

Originally Posted by Danger

Yup, I broke my screen yesterday. Accidently leaned on the screen when I tried to push it away from me and my kobo now looks like yours. Can't even buy a new one right now as everybody is sold out.

That is so sad

digital_steve · 12-20-2010, 04:51 PM

Have you tried it with a different book?
Maybe the Kobo just chucked a fit at 'eat, love pray'?

... i know i would

terifili · 12-20-2010, 06:37 PM

A friend of mine had the same problem, they took it back no problem. Email them!

The Terminator · 12-20-2010, 07:08 PM

I think they take returns pretty good

mamasue · 12-20-2010, 08:50 PM

I had no probs with Borders helping out when my original Kobo had a seizure ~ they were extremely helpful.

However, when I was in the same store about 2 weeks ago, they only had wi-fi versions on the shelf.

Hope you manage to sort something out which is acceptable to you

m_bisson · 12-21-2010, 06:25 AM

The technology is new, but not very complex. I can't really see it costing $150 to make one of these, so hopefully it won't be a big deal to replace.

3d0g · 12-21-2010, 08:33 AM

Quote:

Originally Posted by m_bisson

The technology is new, but not very complex. I can't really see it costing $150 to make one of these, so hopefully it won't be a big deal to replace.

Sadly not. In quantity, the 6" eInk screens cost about $90. Single unit replacements (IF you can find them) run from $150 - $200.

12-19-2010, 08:37 PM	#1
ebookmax Junior Member Posts: 5 Karma: 10 Join Date: Dec 2010 Location: Western Australia Device: KOBO	Faulty Screen on original Kobo bought from Borders Australia I have my original kobo reader for about 3 months and last night, the screen degraded dramatically. Please see attached pic. Has anyone seen this? Can I bring it back to Borders Australia and get a new unit?

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12-19-2010, 09:13 PM	#3
JSWolf Resident Curmudgeon Posts: 79,029 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	That you have there is a broken screen. Broken screens usually are not covered. But it cannot hurt to ask.

12-19-2010, 10:04 PM	#4
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	Ouch! That does look like the substrate is broken. Did you buy this at the Hay Street store or online? Might be worth chatting with the store to discuss options first.

12-20-2010, 04:44 AM	#6
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	Give the Hay Street store a call.

12-20-2010, 07:22 AM	#7
EtherealWinter The Omega and Alpha Posts: 34 Karma: 10 Join Date: May 2010 Device: Kobo	I bought one from hay street and the screen end up like that after a month (probably crushed in my bag ), I brought it in and they exchanged it no questions asked, But I think they did give me a second hand one cause he brought out one, fiddle with it for a sec and said sorry i'll get you another one, this one already has documents on it, I was fine with getting a second hand one though, as the kobo was brand new when it happened to me.

12-20-2010, 09:19 AM	#8
Danger Evangelist Posts: 490 Karma: 1665031 Join Date: Nov 2010 Location: Vancouver Island, Nanaimo Device: K2 (retired), Kobo Touch (passed to the wife), KGlo, Galaxy TabPro	Yup, I broke my screen yesterday. Accidently leaned on the screen when I tried to push it away from me and my kobo now looks like yours. Can't even buy a new one right now as everybody is sold out.

12-20-2010, 04:51 PM	#10
digital_steve Muppet Posts: 240 Karma: 442 Join Date: Jul 2010 Location: Tasmania Device: Kobo Aura HD, Sony PRS-650	Have you tried it with a different book? Maybe the Kobo just chucked a fit at 'eat, love pray'? ... i know i would

12-20-2010, 06:37 PM	#11
terifili Enthusiast Posts: 49 Karma: 106 Join Date: May 2010 Device: Kobo	A friend of mine had the same problem, they took it back no problem. Email them!

12-20-2010, 07:08 PM	#12
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I think they take returns pretty good

12-20-2010, 08:50 PM	#13
mamasue Zealot Posts: 110 Karma: 28 Join Date: Oct 2010 Location: Australia Device: Kobo	I had no probs with Borders helping out when my original Kobo had a seizure ~ they were extremely helpful. However, when I was in the same store about 2 weeks ago, they only had wi-fi versions on the shelf. Hope you manage to sort something out which is acceptable to you

12-21-2010, 06:25 AM	#14
m_bisson Groupie Posts: 170 Karma: 25803 Join Date: Dec 2010 Device: kobo touch :)	The technology is new, but not very complex. I can't really see it costing $150 to make one of these, so hopefully it won't be a big deal to replace.

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