Register Guidelines E-Books Today's Posts Search

Go Back   MobileRead Forums > Miscellaneous > Introduce Yourself

Notices

Reply
 
Thread Tools Search this Thread
Old 12-18-2010, 04:57 AM   #1
CaroB
Member
CaroB began at the beginning.
 
CaroB's Avatar
 
Posts: 14
Karma: 10
Join Date: Dec 2010
Location: QLD, Australia
Device: Kobo, Kindle
Question First-time Caller, long-time listener :-)

Hi Everyone!
I'm an avid reader and have been buying eBooks for my computer since the beginning of the year and reading the posts on this forum to get me up-to-date with what's happening in the world of eReaders:-) At the time in Australia, there were only about 3 eReader devices that I knew of available here.
After a lot of research on my part, my family bought me a Kobo at the beginning of August, thinking it was a good starting point technology and price wise... Within 5 weeks, I started experiencing issues with my Kobo, (books don't load properly, will turn itself off only days after having being recharged, sometimes doesn't show up as connected on my computer etc.) and after MONTHS of chasing them up, and being promised first an exchange, then a refund and lastly a repair, still nothing has been done and at last communication was told that I have to go back to Borders to pursue the matter. As you can guess, after more than three months, Borders don't want a bar of it. It has been so disappointing, and I know they're (Kobo) hoping I'll just go away and stop chasing them down, which isn't going to happen. I wish I had the money to just go out and buy a Sony, but that isn't going to happen either...
My question to any other non-USA-based readers out there is what do you do to demand good customer service when you're dealing with mostly-email communication and late night calls to people in call centres who really have no authority to handle your request.
Any help would be welcome!

Cheers,
CaroB
CaroB is offline   Reply With Quote
Old 12-18-2010, 05:19 AM   #2
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 27,599
Karma: 20821184
Join Date: Mar 2008
Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW


Welcome to mobileread ...

In answer to your question ... Yes, and it isn't often forthcoming ...
GeoffC is offline   Reply With Quote
Advert
Old 12-18-2010, 07:08 AM   #3
neilmarr
neilmarr
neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.neilmarr ought to be getting tired of karma fortunes by now.
 
neilmarr's Avatar
 
Posts: 7,215
Karma: 6000059
Join Date: Apr 2009
Location: Monaco-Menton, France
Device: sony
Good to have your company, CaroB, but sorry to hear about your problem. Why not post your question in the Kobo-dedicated forum here for device-specific advice from other Kobo owners. Good luck and best wishes. Neil
neilmarr is offline   Reply With Quote
Old 12-18-2010, 07:57 AM   #4
MickeyC
Grand Sorcerer
MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.MickeyC ought to be getting tired of karma fortunes by now.
 
MickeyC's Avatar
 
Posts: 16,731
Karma: 12185114
Join Date: Nov 2007
Location: Florida
Device: iPhone 6 plus, Sony T1, iPad 3
G'Day CaroB and welcome to MobileRead. I liked Kobo when they started but have had second thoughts lately.
MickeyC is offline   Reply With Quote
Old 12-18-2010, 12:26 PM   #5
Sandra Edwards
Queen of Procrastination
Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.Sandra Edwards once ate a cherry pie in a record 7 seconds.
 
Sandra Edwards's Avatar
 
Posts: 1,884
Karma: 1802
Join Date: Jul 2010
Location: Nevada
Device: K2, K3, Fire
Welcome to MR! I confess that I don't know much about the Kobo myself, but a friend has one and she loves it :-)

Sandy
Sandra Edwards is offline   Reply With Quote
Advert
Old 12-19-2010, 02:54 AM   #6
ImogenRose
PORTAL
ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.ImogenRose ought to be getting tired of karma fortunes by now.
 
ImogenRose's Avatar
 
Posts: 7,204
Karma: 2884640
Join Date: Apr 2010
Device: Kindle 1, Kindle 3 (3G), iPhone
Hello and welcome to MR!

Imogen
ImogenRose is offline   Reply With Quote
Old 12-19-2010, 04:52 AM   #7
CaroB
Member
CaroB began at the beginning.
 
CaroB's Avatar
 
Posts: 14
Karma: 10
Join Date: Dec 2010
Location: QLD, Australia
Device: Kobo, Kindle
Thanks for the welcome guys! Will take your advice Neil and will browse the Kobo specific posts :-)
CaroB is offline   Reply With Quote
Old 12-19-2010, 04:58 AM   #8
Javed
Grand Sorcerer
Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.Javed ought to be getting tired of karma fortunes by now.
 
Javed's Avatar
 
Posts: 10,270
Karma: 1126878541
Join Date: Oct 2009
Device: Astak Pocket PRO, iPod Touch, PRS-650
Hello CaroB, great to see you here. Welcome!
Javed is offline   Reply With Quote
Old 12-19-2010, 02:19 PM   #9
GA Russell
Argos win Grey Cup!
GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.GA Russell ought to be getting tired of karma fortunes by now.
 
GA Russell's Avatar
 
Posts: 7,679
Karma: 31487351
Join Date: Aug 2009
Location: Raleigh, NC
Device: Paperwhite, Kindles 10 & 4 and jetBook Lite
Welcome CaroB!
GA Russell is offline   Reply With Quote
Old 12-19-2010, 08:38 PM   #10
Valmore Daniels
Grand Sorcerer
Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.Valmore Daniels ought to be getting tired of karma fortunes by now.
 
Valmore Daniels's Avatar
 
Posts: 6,592
Karma: 2822668
Join Date: Jul 2010
Device: Kindle
welcome
Valmore Daniels is offline   Reply With Quote
Old 12-20-2010, 04:47 PM   #11
Shazza
Addict
Shazza doesn't litterShazza doesn't litterShazza doesn't litter
 
Shazza's Avatar
 
Posts: 241
Karma: 224
Join Date: Nov 2010
Location: Vancouver BC
Device: Kindle 3 - 3G & Wifi iphone
Welcome CaroB, we are getting quite a following of Aussies.

No advice to add, but hope you are fixed up soon!
Shazza is offline   Reply With Quote
Reply


Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Greetings from long time lurker first time poster tamzilla Introduce Yourself 5 09-13-2009 01:34 PM
Long time stalker, first time poster yellowfeather Introduce Yourself 8 09-08-2009 08:08 PM
Long time listener, first-time... clee Introduce Yourself 6 03-23-2009 02:40 PM
Long time listener, first time caller reddots Introduce Yourself 2 01-23-2008 08:40 PM


All times are GMT -4. The time now is 08:49 PM.


MobileRead.com is a privately owned, operated and funded community.