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#1 |
Member
![]() Posts: 14
Karma: 10
Join Date: Dec 2010
Location: QLD, Australia
Device: Kobo, Kindle
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Hi Everyone!
I'm an avid reader and have been buying eBooks for my computer since the beginning of the year and reading the posts on this forum to get me up-to-date with what's happening in the world of eReaders:-) At the time in Australia, there were only about 3 eReader devices that I knew of available here. After a lot of research on my part, my family bought me a Kobo at the beginning of August, thinking it was a good starting point technology and price wise... Within 5 weeks, I started experiencing issues with my Kobo, (books don't load properly, will turn itself off only days after having being recharged, sometimes doesn't show up as connected on my computer etc.) and after MONTHS of chasing them up, and being promised first an exchange, then a refund and lastly a repair, still nothing has been done and at last communication was told that I have to go back to Borders to pursue the matter. As you can guess, after more than three months, Borders don't want a bar of it. It has been so disappointing, and I know they're (Kobo) hoping I'll just go away and stop chasing them down, which isn't going to happen. I wish I had the money to just go out and buy a Sony, but that isn't going to happen either... My question to any other non-USA-based readers out there is what do you do to demand good customer service when you're dealing with mostly-email communication and late night calls to people in call centres who really have no authority to handle your request. Any help would be welcome! Cheers, CaroB |
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#2 |
Chocolate Grasshopper ...
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Karma: 20821184
Join Date: Mar 2008
Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
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![]() Welcome to mobileread ... In answer to your question ... Yes, and it isn't often forthcoming ... |
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#3 |
neilmarr
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Karma: 6000059
Join Date: Apr 2009
Location: Monaco-Menton, France
Device: sony
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Good to have your company, CaroB, but sorry to hear about your problem. Why not post your question in the Kobo-dedicated forum here for device-specific advice from other Kobo owners. Good luck and best wishes. Neil
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#4 |
Grand Sorcerer
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Karma: 12185114
Join Date: Nov 2007
Location: Florida
Device: iPhone 6 plus, Sony T1, iPad 3
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G'Day CaroB and welcome to MobileRead. I liked Kobo when they started but have had second thoughts lately.
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#5 |
Queen of Procrastination
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Karma: 1802
Join Date: Jul 2010
Location: Nevada
Device: K2, K3, Fire
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Welcome to MR! I confess that I don't know much about the Kobo myself, but a friend has one and she loves it :-)
Sandy |
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#6 |
PORTAL
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Karma: 2884640
Join Date: Apr 2010
Device: Kindle 1, Kindle 3 (3G), iPhone
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Hello and welcome to MR!
Imogen |
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#7 |
Member
![]() Posts: 14
Karma: 10
Join Date: Dec 2010
Location: QLD, Australia
Device: Kobo, Kindle
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Thanks for the welcome guys! Will take your advice Neil and will browse the Kobo specific posts :-)
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#8 |
Grand Sorcerer
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Karma: 1126878541
Join Date: Oct 2009
Device: Astak Pocket PRO, iPod Touch, PRS-650
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Hello CaroB, great to see you here. Welcome!
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#9 |
Argos win Grey Cup!
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Karma: 31487351
Join Date: Aug 2009
Location: Raleigh, NC
Device: Paperwhite, Kindles 10 & 4 and jetBook Lite
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Welcome CaroB!
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#10 |
Grand Sorcerer
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Karma: 2822668
Join Date: Jul 2010
Device: Kindle
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#11 |
Addict
![]() ![]() ![]() Posts: 241
Karma: 224
Join Date: Nov 2010
Location: Vancouver BC
Device: Kindle 3 - 3G & Wifi iphone
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Welcome CaroB, we are getting quite a following of Aussies.
No advice to add, but hope you are fixed up soon! |
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