First-time Caller, long-time listener :-)

CaroB · 12-18-2010, 04:57 AM

Hi Everyone!
I'm an avid reader and have been buying eBooks for my computer since the beginning of the year and reading the posts on this forum to get me up-to-date with what's happening in the world of eReaders:-) At the time in Australia, there were only about 3 eReader devices that I knew of available here.
After a lot of research on my part, my family bought me a Kobo at the beginning of August, thinking it was a good starting point technology and price wise... Within 5 weeks, I started experiencing issues with my Kobo, (books don't load properly, will turn itself off only days after having being recharged, sometimes doesn't show up as connected on my computer etc.) and after MONTHS of chasing them up, and being promised first an exchange, then a refund and lastly a repair, still nothing has been done and at last communication was told that I have to go back to Borders to pursue the matter. As you can guess, after more than three months, Borders don't want a bar of it. It has been so disappointing, and I know they're (Kobo) hoping I'll just go away and stop chasing them down, which isn't going to happen. I wish I had the money to just go out and buy a Sony, but that isn't going to happen either...
My question to any other non-USA-based readers out there is what do you do to demand good customer service when you're dealing with mostly-email communication and late night calls to people in call centres who really have no authority to handle your request.
Any help would be welcome!

Cheers,
CaroB

GeoffC · 12-18-2010, 05:19 AM

Welcome to mobileread ...

In answer to your question ... Yes, and it isn't often forthcoming ...

neilmarr · 12-18-2010, 07:08 AM

Good to have your company, CaroB, but sorry to hear about your problem. Why not post your question in the Kobo-dedicated forum here for device-specific advice from other Kobo owners. Good luck and best wishes. Neil

MickeyC · 12-18-2010, 07:57 AM

G'Day CaroB and welcome to MobileRead. I liked Kobo when they started but have had second thoughts lately.

Sandra Edwards · 12-18-2010, 12:26 PM

Welcome to MR! I confess that I don't know much about the Kobo myself, but a friend has one and she loves it :-)

Sandy

ImogenRose · 12-19-2010, 02:54 AM

Hello and welcome to MR!

Imogen

CaroB · 12-19-2010, 04:52 AM

Thanks for the welcome guys! Will take your advice Neil and will browse the Kobo specific posts :-)

Javed · 12-19-2010, 04:58 AM

Hello CaroB, great to see you here. Welcome!

GA Russell · 12-19-2010, 02:19 PM

Welcome CaroB!

Valmore Daniels · 12-19-2010, 08:38 PM

welcome

Shazza · 12-20-2010, 04:47 PM

Welcome CaroB, we are getting quite a following of Aussies.

No advice to add, but hope you are fixed up soon!

12-18-2010, 04:57 AM	#1
CaroB Member Posts: 14 Karma: 10 Join Date: Dec 2010 Location: QLD, Australia Device: Kobo, Kindle	First-time Caller, long-time listener :-) Hi Everyone! I'm an avid reader and have been buying eBooks for my computer since the beginning of the year and reading the posts on this forum to get me up-to-date with what's happening in the world of eReaders:-) At the time in Australia, there were only about 3 eReader devices that I knew of available here. After a lot of research on my part, my family bought me a Kobo at the beginning of August, thinking it was a good starting point technology and price wise... Within 5 weeks, I started experiencing issues with my Kobo, (books don't load properly, will turn itself off only days after having being recharged, sometimes doesn't show up as connected on my computer etc.) and after MONTHS of chasing them up, and being promised first an exchange, then a refund and lastly a repair, still nothing has been done and at last communication was told that I have to go back to Borders to pursue the matter. As you can guess, after more than three months, Borders don't want a bar of it. It has been so disappointing, and I know they're (Kobo) hoping I'll just go away and stop chasing them down, which isn't going to happen. I wish I had the money to just go out and buy a Sony, but that isn't going to happen either... My question to any other non-USA-based readers out there is what do you do to demand good customer service when you're dealing with mostly-email communication and late night calls to people in call centres who really have no authority to handle your request. Any help would be welcome! Cheers, CaroB

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Greetings from long time lurker first time poster	tamzilla	Introduce Yourself	5	09-13-2009 01:34 PM
Long time stalker, first time poster	yellowfeather	Introduce Yourself	8	09-08-2009 08:08 PM
Long time listener, first-time...	clee	Introduce Yourself	6	03-23-2009 02:40 PM
Long time listener, first time caller	reddots	Introduce Yourself	2	01-23-2008 08:40 PM

12-18-2010, 05:19 AM	#2
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome to mobileread ... In answer to your question ... Yes, and it isn't often forthcoming ...

12-18-2010, 07:08 AM	#3
neilmarr neilmarr Posts: 7,215 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Good to have your company, CaroB, but sorry to hear about your problem. Why not post your question in the Kobo-dedicated forum here for device-specific advice from other Kobo owners. Good luck and best wishes. Neil

12-18-2010, 07:57 AM	#4
MickeyC Grand Sorcerer Posts: 16,731 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	G'Day CaroB and welcome to MobileRead. I liked Kobo when they started but have had second thoughts lately.

12-18-2010, 12:26 PM	#5
Sandra Edwards Queen of Procrastination Posts: 1,884 Karma: 1802 Join Date: Jul 2010 Location: Nevada Device: K2, K3, Fire	Welcome to MR! I confess that I don't know much about the Kobo myself, but a friend has one and she loves it :-) Sandy

12-19-2010, 02:54 AM	#6
ImogenRose PORTAL Posts: 7,204 Karma: 2884640 Join Date: Apr 2010 Device: Kindle 1, Kindle 3 (3G), iPhone	Hello and welcome to MR! Imogen

12-19-2010, 04:52 AM	#7
CaroB Member Posts: 14 Karma: 10 Join Date: Dec 2010 Location: QLD, Australia Device: Kobo, Kindle	Thanks for the welcome guys! Will take your advice Neil and will browse the Kobo specific posts :-)

12-19-2010, 04:58 AM	#8
Javed Grand Sorcerer Posts: 10,270 Karma: 1126878541 Join Date: Oct 2009 Device: Astak Pocket PRO, iPod Touch, PRS-650	Hello CaroB, great to see you here. Welcome!

12-19-2010, 02:19 PM	#9
GA Russell Argos win Grey Cup! Posts: 7,679 Karma: 31487351 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Welcome CaroB!

12-19-2010, 08:38 PM	#10
Valmore Daniels Grand Sorcerer Posts: 6,592 Karma: 2822668 Join Date: Jul 2010 Device: Kindle	welcome

12-20-2010, 04:47 PM	#11
Shazza Addict Posts: 241 Karma: 224 Join Date: Nov 2010 Location: Vancouver BC Device: Kindle 3 - 3G & Wifi iphone	Welcome CaroB, we are getting quite a following of Aussies. No advice to add, but hope you are fixed up soon!

Advert

Advert