Books not loading (Original Kobo)

flexnib · 12-15-2010, 06:50 PM

This morning I thought I'd try to update my Kobo before v. 1.8 is available in Australia - it's an original, running firmware v.1.4.

Fired up the Borders desktop and it downloaded v.1.7, so I connected the Kobo and tried to update it.

I'm kicking myself now though, because now

none of my books will load! They are all displayed but when I click on a title, the Kobo flashes briefly and then nothing happens.

I have tried a safety pin reset, connecting and reconnecting, resyncing to the Borders desktop - nothing seems to work!

And to think I had been happily avoiding the desktop and just using Calibre and ADE until now.

Any suggestions, please? At the moment my Kobo is useless!

JCKobo · 12-15-2010, 06:56 PM

How did you upgrade your device with the Borders desktop? The Borders desktop shouldn't try to update your device.

Greenmantle · 12-15-2010, 06:58 PM

Yep, you have corrupted your database.
Been there done that!
One of the stickies has instructions on how to replace the database.

flexnib · 12-16-2010, 07:26 AM

Thank you!! Replaced the database file and all is working again.

If I cannot upgrade my firmware via the Borders app, how am I meant to do it?

taming · 12-16-2010, 07:56 AM

The process in place is that Kobo sends the new files to the International partners, generally within a few days of the release here. Then the partners review the files and release the update via the usual channels to their customers. So if you are a Borders AU customer, using the Borders AU desktop, you will get your firmware notification through your desktop application, or if a WiFI user (not that there is a WiFI update now), the next time you use the WiFI.

12-15-2010, 06:50 PM	#1
flexnib Member Posts: 19 Karma: 12 Join Date: Jul 2010 Location: Perth, Western Australia Device: iPad, Sony PRS-T2, PRS 950, PRS 350	Books not loading (Original Kobo) This morning I thought I'd try to update my Kobo before v. 1.8 is available in Australia - it's an original, running firmware v.1.4. Fired up the Borders desktop and it downloaded v.1.7, so I connected the Kobo and tried to update it. I'm kicking myself now though, because now none of my books will load! They are all displayed but when I click on a title, the Kobo flashes briefly and then nothing happens. I have tried a safety pin reset, connecting and reconnecting, resyncing to the Borders desktop - nothing seems to work! And to think I had been happily avoiding the desktop and just using Calibre and ADE until now. Any suggestions, please? At the moment my Kobo is useless!

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12-15-2010, 06:56 PM	#2
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	How did you upgrade your device with the Borders desktop? The Borders desktop shouldn't try to update your device.

12-15-2010, 06:58 PM	#3
Greenmantle Member Posts: 23 Karma: 16 Join Date: Jul 2010 Location: Sydney, Australia Device: Kobo	Yep, you have corrupted your database. Been there done that! One of the stickies has instructions on how to replace the database.

12-16-2010, 07:26 AM	#4
flexnib Member Posts: 19 Karma: 12 Join Date: Jul 2010 Location: Perth, Western Australia Device: iPad, Sony PRS-T2, PRS 950, PRS 350	Thank you!! Replaced the database file and all is working again. If I cannot upgrade my firmware via the Borders app, how am I meant to do it?

12-16-2010, 07:56 AM	#5
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	The process in place is that Kobo sends the new files to the International partners, generally within a few days of the release here. Then the partners review the files and release the update via the usual channels to their customers. So if you are a Borders AU customer, using the Borders AU desktop, you will get your firmware notification through your desktop application, or if a WiFI user (not that there is a WiFI update now), the next time you use the WiFI.

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