Kobo problem

trout · 12-08-2010, 08:17 AM

Whilst receiving special offers from Kobo almost daily,I am very surprised at their lack of support.
On a recent purchase £3 off was not deducted I contacted them 12 days ago
despite a number of replies to my ticket still no action .
They must be very busy

SensualPoet · 12-08-2010, 08:01 PM

Have you confirmed your credit card was charged £3 more than it should have been? When you ordered, did the order screen confirm the lower price before you pressed "Buy"?

trout · 12-10-2010, 06:50 AM

Quote:

Originally Posted by SensualPoet

Have you confirmed your credit card was charged £3 more than it should have been? When you ordered, did the order screen confirm the lower price before you pressed "Buy"?

It did not give me a chance to adjust .This is not the point 12 days and still no answer

taming · 12-10-2010, 09:00 AM

Ahhhh, did you not get the word "apply" next to the space into which you typed your discount code? Was it unclickable? After clicking, did it not update? Did it skip the buy step? Where did it go wrong?

trout · 12-10-2010, 04:40 PM

Regretably I am at a loss to know

taming · 12-11-2010, 01:34 AM

You would not be the first person to have input the code and then failed to do the next steps that would actually apply the discount. It's a user error, I suppose. I can see why you would be upset, but fortunately, it is only a $3 loss. The lack of communication is a different issue.

trout · 12-11-2010, 12:35 PM

Quote:

Originally Posted by taming

You would not be the first person to have input the code and then failed to do the next steps that would actually apply the discount. It's a user error, I suppose. I can see why you would be upset, but fortunately, it is only a $3 loss. The lack of communication is a different issue.

ABSOLUTELY

Danger · 12-11-2010, 04:43 PM

Quote:

Originally Posted by taming

You would not be the first person to have input the code and then failed to do the next steps that would actually apply the discount. It's a user error, I suppose. I can see why you would be upset, but fortunately, it is only a $3 loss. The lack of communication is a different issue.

Actually a £3 loss is a $4.79 (Canadian) loss. Actually I was surprised because I thought it should have been about $6.

Just a bit of useless trivia

taming · 12-12-2010, 09:09 AM

I'm actually fairly adept at translating currencies--just didn't notice the £ in your first post, LOL. The Canadian dollar has been pretty much at par with the US dollar for awhile now, which makes for good southern shopping for us, for sure, and makes it easier for everyone else to figure out things like £ to CAD $.

12-08-2010, 08:17 AM	#1
trout Enthusiast Posts: 46 Karma: 280 Join Date: Nov 2009 Location: Hampshire UK Device: PRS 600	Kobo problem Whilst receiving special offers from Kobo almost daily,I am very surprised at their lack of support. On a recent purchase £3 off was not deducted I contacted them 12 days ago despite a number of replies to my ticket still no action . They must be very busy

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12-08-2010, 08:01 PM	#2
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	Have you confirmed your credit card was charged £3 more than it should have been? When you ordered, did the order screen confirm the lower price before you pressed "Buy"?

12-10-2010, 09:00 AM	#4
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Ahhhh, did you not get the word "apply" next to the space into which you typed your discount code? Was it unclickable? After clicking, did it not update? Did it skip the buy step? Where did it go wrong?

12-10-2010, 04:40 PM	#5
trout Enthusiast Posts: 46 Karma: 280 Join Date: Nov 2009 Location: Hampshire UK Device: PRS 600	Regretably I am at a loss to know

12-11-2010, 01:34 AM	#6
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	You would not be the first person to have input the code and then failed to do the next steps that would actually apply the discount. It's a user error, I suppose. I can see why you would be upset, but fortunately, it is only a $3 loss. The lack of communication is a different issue.

12-12-2010, 09:09 AM	#9
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I'm actually fairly adept at translating currencies--just didn't notice the £ in your first post, LOL. The Canadian dollar has been pretty much at par with the US dollar for awhile now, which makes for good southern shopping for us, for sure, and makes it easier for everyone else to figure out things like £ to CAD $.

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