Windows will not recognize Kobo

radiomaster99 · 11-16-2010, 10:45 PM

Hello from Winnipeg..

Brand new Kobo, just bought from Chapters (Canada). Per the instructions in the quick-start guide, I plugged it into a PC (Vista). Windows did not detect the Kobo. I tried a different USB port on the computer, tried a different cable, and no luck. I connected my digital camera to the same computer using the same cable, and windows detected the camera immediately. When the Kobo is connected to the PC, the red charge light on the Kobo does come on.

I tried it on a second PC (Vista), with the identical results. Windows did not detect the Kobo. Assuming that the Kobo was defective, I exchanged it for a new one at Chapters. The new one is doing exactly the same thing as the old one.

Any suggestions? Do I actually have to do a software upgrade on a brand new Kobo to get it to work?

Thanks for any help.

Doug

dmacmart · 11-16-2010, 11:00 PM

Sorry I can't help. I just wanted to say that I have Windows Vista and my (original) Kobo has always been recognized, even with un-upgraded software.

Suzanna · 11-17-2010, 12:28 AM

I know this one!

If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

radiomaster99 · 11-17-2010, 11:19 PM

Quote:

Originally Posted by Sao

I know this one!

If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

THANK YOU!! I spoke with Kobo customer support last night; they were pleasant, but they had no answers. They suggest I return it and get another one (a THIRD one). So back I went to Chapters today, and got a third one. Back home, charge for three hours, and Windows still doesn't recognize. Now I read your post, try your suggestion, and Voila! It works! Thank you so much.

Doug

Suzanna · 11-17-2010, 11:44 PM

I'm glad it worked!

Maybe Kobo should let their customer support staff know about this. It seems silly that they're telling people to return the devices when the fix is a simple one.

tarak · 01-01-2011, 11:15 PM

Quote:

Originally Posted by Sao

I know this one!

If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

Thank you!!! This worked for me

reader mama · 07-19-2011, 09:07 AM

Quote:

Originally Posted by Sao

I know this one!

If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

Thanks so much for posting this!!! I just picked up my Kobo yesterday and was so disappointed when my computer wouldn't recognize it (thinking I had a lemon and would have to return it). I am going to try this as soon as I get home from work

. Thanks again!!!

Scutrgrl · 12-27-2011, 09:21 PM

Quote:

Originally Posted by Sao

I know this one!

If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

Thank you Sao!

The Terminator · 12-27-2011, 11:19 PM

Kobo Tech support needs to own a Kobo

elizabeth32 · 12-29-2011, 01:19 PM

Thanks so much! Why don't they just say this in the instructions! Got it working now.

Quote:

Originally Posted by Sao

I know this one!

If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

frankieGom · 12-29-2011, 01:48 PM

I understand that the on screen display is not clear enough for everybody, if so many people do not understand that an action is required on their part to get going. So my suggestion would be not only to update on support, but also the included documentation (obviously they all support people thought the on screen instructions were sufficient _and_ followed).

duggud · 12-29-2011, 06:37 PM

just to prove old "threads" are not forgotten - your advice still stands today ( Dec 2011). Had the same issue and found your reply and PC now sees my Kobo.........THANX

The Terminator · 12-29-2011, 08:35 PM

This has almost always been the case, only in the first firmware in the K1 did it connect automatically.

Suzanna · 12-29-2011, 09:47 PM

Quote:

Originally Posted by duggud

just to prove old "threads" are not forgotten - your advice still stands today ( Dec 2011). Had the same issue and found your reply and PC now sees my Kobo.........THANX

I'm glad I could be of help.

If people are still having this problem, something should be done to make it clear.

spencerwells · 05-12-2012, 12:40 PM

Thank you. This advice is still relevant (May 2012). I was trying for ages to solve this problem and it was only finding this thread that saved me from melt down

11-16-2010, 10:45 PM	#1
radiomaster99 Junior Member Posts: 2 Karma: 10 Join Date: Nov 2010 Device: KOBO ereader wi-fi	Windows will not recognize Kobo Hello from Winnipeg.. Brand new Kobo, just bought from Chapters (Canada). Per the instructions in the quick-start guide, I plugged it into a PC (Vista). Windows did not detect the Kobo. I tried a different USB port on the computer, tried a different cable, and no luck. I connected my digital camera to the same computer using the same cable, and windows detected the camera immediately. When the Kobo is connected to the PC, the red charge light on the Kobo does come on. I tried it on a second PC (Vista), with the identical results. Windows did not detect the Kobo. Assuming that the Kobo was defective, I exchanged it for a new one at Chapters. The new one is doing exactly the same thing as the old one. Any suggestions? Do I actually have to do a software upgrade on a brand new Kobo to get it to work? Thanks for any help. Doug

12-27-2011, 11:19 PM	#9
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	Kobo Tech support needs to own a Kobo Last edited by The Terminator; 12-29-2011 at 02:32 PM.

05-12-2012, 12:40 PM	#15
spencerwells Junior Member Posts: 1 Karma: 10 Join Date: Mar 2010 Device: kindle	Still Relevant Thank you. This advice is still relevant (May 2012). I was trying for ages to solve this problem and it was only finding this thread that saved me from melt down

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11-16-2010, 11:00 PM	#2
dmacmart Fanatic Posts: 531 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	Sorry I can't help. I just wanted to say that I have Windows Vista and my (original) Kobo has always been recognized, even with un-upgraded software.

11-17-2010, 12:28 AM	#3
Suzanna Living in the past Posts: 432 Karma: 6011289 Join Date: Sep 2010 Location: Toronto Device: Kobo Aura HD, Kobo Arc	I know this one! If you have the WiFi Kobo, when you plug it in you'll see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.

11-17-2010, 11:44 PM	#5
Suzanna Living in the past Posts: 432 Karma: 6011289 Join Date: Sep 2010 Location: Toronto Device: Kobo Aura HD, Kobo Arc	I'm glad it worked! Maybe Kobo should let their customer support staff know about this. It seems silly that they're telling people to return the devices when the fix is a simple one.

12-29-2011, 01:48 PM	#11
frankieGom Interested Posts: 132 Karma: 16358 Join Date: Aug 2011 Location: Paris suburb, France Device: Kobo Touch & Glo, Sony PRS-T1	I understand that the on screen display is not clear enough for everybody, if so many people do not understand that an action is required on their part to get going. So my suggestion would be not only to update on support, but also the included documentation (obviously they all support people thought the on screen instructions were sufficient _and_ followed).

12-29-2011, 06:37 PM	#12
duggud Junior Member Posts: 4 Karma: 10 Join Date: Dec 2011 Device: kobo	just to prove old "threads" are not forgotten - your advice still stands today ( Dec 2011). Had the same issue and found your reply and PC now sees my Kobo.........THANX

12-29-2011, 08:35 PM	#13
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	This has almost always been the case, only in the first firmware in the K1 did it connect automatically.

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