Troubleshooting K3 bug: heads-up

LUW · 11-12-2010, 05:16 AM

Ok, I was browsing through "My Amazon.com" and wanted to improve the list of books that were suggested for me. A few of them, that I have in DTB form, I marked as "I own this". DON'T DO THIS!

When I marked these books, they were all transported to "My Collections" and to "My Orders" on my "Manage Your Kindle" page. But worse of all, when I synched they were automatically transported to Archived Items in my K3

. Those were all books that I already have or have read, and I didn't want to buy them or have them clogging my Archived Items. While in Archived Items, if you ask to download them, they will download normally (free or purchase, depending on the book), and you then will get them on your Home Page, just like a regular purchased book. The book will be gone from Archived Items, but if you ask to "Remove from the device" afterward the book will be deleted from your Kindle but will be back stuck in Archived Items.

In "Your Orders" there is an option to remove the book, but even if you delete the title over and over, it's stuck there, and also on your Kindle. Another way to remove them would be going to "My Account" and in "Your Media Library" go to "Your Collection". There you will see all the books you bought, and even the ones that you marked as "I own" (though you haven't really bought). If you select the titles that you want to get rid of and then send them to the trash, they will disappear from the list. But they're show up again in Archived Items, even after resynching and resetting my K3, and eventually will be on "My Collections" and "My Orders" as if you didn't delete them

.

Somebody over at the Kindle Boards tried this and he also got the phantom book stuck on his Archived Items and on Amazon, and just can't remove them. I contacted CS and after my first e-mail, explaining all these steps I just detailed above, my e-mail wasn't read and the person that answered asked me to do what I just had done

. I wrote back explaining that I already did that and then I got another answer that my problem would be analyzed by the tech department but so far haven't heard back.

So this is a heads-up, DO NOT MARK AS OWNED books in the list that is suggested to you by "My Amazon".

LUW · 11-15-2010, 07:58 AM

Update:
So far haven't heard from CS again

.
But today I turned on my wifi and after a synch, only one of the offending books is still on my Archived Items (C. Doyle's "White Company"). I looked in My Orders and M Collections and they're gone from there aswell, except for "White Company".

LUW · 11-16-2010, 06:32 AM

Update:
Looks like "White Company" finally went the way of the dodo and is gone!

I synched this morning and checked my account, and it's also gone from My Orders and My Collections.

So, what happened

? I think it was some synching glitch in the Amazon server, and after a few days the server finally erased the books from my account (and K3). Still, from now on I'll be sure to NOT mark anything as owned in those darn suggestions lists.

Bill Lumburgh · 11-17-2010, 07:22 AM

Weird. Looks like a bug to me as well.

FWIW, I have marked quite a few actual, dead-tree variety books that I own and even though they show up when I select "All books" on the "Manage my Kindle" page, they don't show up under "Archived items" or anywhere else they shouldn't. Those books weren't recommended by Amazon though; I had to add them manually.

LUW · 11-17-2010, 08:20 AM

Maybe the issue is only with the suggested books then?
Somebody over at the Kindle Boards tried and it also happened with him, but now the books are gone too.

11-12-2010, 05:16 AM	#1
LUW Ex-paperboy Posts: 46 Karma: 10 Join Date: Jan 2010 Location: Brazil Device: Kindle 3	K3 bug: heads-up Ok, I was browsing through "My Amazon.com" and wanted to improve the list of books that were suggested for me. A few of them, that I have in DTB form, I marked as "I own this". DON'T DO THIS! When I marked these books, they were all transported to "My Collections" and to "My Orders" on my "Manage Your Kindle" page. But worse of all, when I synched they were automatically transported to Archived Items in my K3 . Those were all books that I already have or have read, and I didn't want to buy them or have them clogging my Archived Items. While in Archived Items, if you ask to download them, they will download normally (free or purchase, depending on the book), and you then will get them on your Home Page, just like a regular purchased book. The book will be gone from Archived Items, but if you ask to "Remove from the device" afterward the book will be deleted from your Kindle but will be back stuck in Archived Items. In "Your Orders" there is an option to remove the book, but even if you delete the title over and over, it's stuck there, and also on your Kindle. Another way to remove them would be going to "My Account" and in "Your Media Library" go to "Your Collection". There you will see all the books you bought, and even the ones that you marked as "I own" (though you haven't really bought). If you select the titles that you want to get rid of and then send them to the trash, they will disappear from the list. But they're show up again in Archived Items, even after resynching and resetting my K3, and eventually will be on "My Collections" and "My Orders" as if you didn't delete them . Somebody over at the Kindle Boards tried this and he also got the phantom book stuck on his Archived Items and on Amazon, and just can't remove them. I contacted CS and after my first e-mail, explaining all these steps I just detailed above, my e-mail wasn't read and the person that answered asked me to do what I just had done . I wrote back explaining that I already did that and then I got another answer that my problem would be analyzed by the tech department but so far haven't heard back. So this is a heads-up, DO NOT MARK AS OWNED books in the list that is suggested to you by "My Amazon".

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11-15-2010, 07:58 AM	#2
LUW Ex-paperboy Posts: 46 Karma: 10 Join Date: Jan 2010 Location: Brazil Device: Kindle 3	Update: So far haven't heard from CS again . But today I turned on my wifi and after a synch, only one of the offending books is still on my Archived Items (C. Doyle's "White Company"). I looked in My Orders and M Collections and they're gone from there aswell, except for "White Company".

11-16-2010, 06:32 AM	#3
LUW Ex-paperboy Posts: 46 Karma: 10 Join Date: Jan 2010 Location: Brazil Device: Kindle 3	Update: Looks like "White Company" finally went the way of the dodo and is gone! I synched this morning and checked my account, and it's also gone from My Orders and My Collections. So, what happened ? I think it was some synching glitch in the Amazon server, and after a few days the server finally erased the books from my account (and K3). Still, from now on I'll be sure to NOT mark anything as owned in those darn suggestions lists.

11-17-2010, 07:22 AM	#4
Bill Lumburgh Enthusiast Posts: 31 Karma: 8132 Join Date: Sep 2010 Device: K3	Weird. Looks like a bug to me as well. FWIW, I have marked quite a few actual, dead-tree variety books that I own and even though they show up when I select "All books" on the "Manage my Kindle" page, they don't show up under "Archived items" or anywhere else they shouldn't. Those books weren't recommended by Amazon though; I had to add them manually.

11-17-2010, 08:20 AM	#5
LUW Ex-paperboy Posts: 46 Karma: 10 Join Date: Jan 2010 Location: Brazil Device: Kindle 3	Maybe the issue is only with the suggested books then? Somebody over at the Kindle Boards tried and it also happened with him, but now the books are gone too.

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