Kindle has died while travelling, can anyone help?

Mistigri · 10-26-2010, 06:18 AM

My 2 week old Kindle 3G has died while travelling on business - someone on the amazon.co.uk Kindle forum suggested I try posting here for help.

Last night while I was reading my Kindle started to operate very slowly with page turns taking 10-20 seconds and the menu unavailable (I could see the menu but not select anything). I tried resetting with the slider several times, and on the third or fourth attempt it booted up and seemed to be back to normal.

This morning about 5 minutes after turning the device on, it froze up completely. I tried resetting but haven't been able to get it working at all - the progress bar on the home page freezes about 1/3 complete. I've tried resetting to factory defaults (doesn't work). It's currently sitting in "recovery mode". Customer services want to replace it but I'm abroad for the next 7 weeks and they can't send returns labels or ship a replacement to an address outside the UK!

Is there anything I can do? It's connected to my laptop and I can "see" the Kindle, but there are no folders on there. It is possible to drag and drop files onto it.

kindlekitten · 10-26-2010, 09:08 AM

can't they email you the return label? they did that for me while traveling

sirmaru · 10-26-2010, 10:38 AM

Your symptoms sound like Firmware 3.0.0. Try upgrading to the latest firmware which has eliminated all those problems.

Mistigri · 10-26-2010, 01:54 PM

Is it possible to update the firmware if the Kindle can't be turned on?

There are currently no folders or files of any sort visible on the Kindle, so I'm inclined to suspect it's more than just a firmware problem.

Also, are these problems common? I'm inclined not to bother replacing it, as I bought it to use when travelling, and so I do need to be able to rely on it.

ProfCrash · 10-26-2010, 02:02 PM

The K2 had some problems when it was released, they were fixed and disappeared pretty fast. It sounds like the K3 is having some new unit issues.

I don't know how to load the firmware update without the unit working but I would say return it and get a new one. The number of people posting that they are having problems with their K3's has greatly dropped since the new firmwares have been pushed out.

curstpriest · 10-26-2010, 06:06 PM

If it enters usb mode, you should be able to get it to take firmware >>

daffy4u · 10-26-2010, 06:16 PM

The Troubleshooting section of the Kindle Support site
has these steps for a frozen or unresponsive Kindle.

Quote:

1. Unplug Kindle from power adapter or computer.
2. Slide and release the power button. The LED light that surrounds the power button will display green for two seconds.
3. Shut down Kindle by sliding and holding the power button for five seconds. The LED light will blink three times. Wait for the screen to go blank, then release the power button.
4. Turn on the Kindle by sliding and releasing the power button.
5. If Kindle is still not working, you can perform a hard reset by sliding and holding the power button for 15 seconds.
6. If Kindle is still unresponsive, try charging Kindle before trying to restart the device once again.

10-26-2010, 06:18 AM	#1
Mistigri Junior Member Posts: 2 Karma: 10 Join Date: Oct 2010 Device: Kindle 3G	Kindle has died while travelling, can anyone help? My 2 week old Kindle 3G has died while travelling on business - someone on the amazon.co.uk Kindle forum suggested I try posting here for help. Last night while I was reading my Kindle started to operate very slowly with page turns taking 10-20 seconds and the menu unavailable (I could see the menu but not select anything). I tried resetting with the slider several times, and on the third or fourth attempt it booted up and seemed to be back to normal. This morning about 5 minutes after turning the device on, it froze up completely. I tried resetting but haven't been able to get it working at all - the progress bar on the home page freezes about 1/3 complete. I've tried resetting to factory defaults (doesn't work). It's currently sitting in "recovery mode". Customer services want to replace it but I'm abroad for the next 7 weeks and they can't send returns labels or ship a replacement to an address outside the UK! Is there anything I can do? It's connected to my laptop and I can "see" the Kindle, but there are no folders on there. It is possible to drag and drop files onto it.

10-26-2010, 10:38 AM	#3
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Upgrade your firmware Your symptoms sound like Firmware 3.0.0. Try upgrading to the latest firmware which has eliminated all those problems.

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10-26-2010, 09:08 AM	#2
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	can't they email you the return label? they did that for me while traveling

10-26-2010, 01:54 PM	#4
Mistigri Junior Member Posts: 2 Karma: 10 Join Date: Oct 2010 Device: Kindle 3G	Is it possible to update the firmware if the Kindle can't be turned on? There are currently no folders or files of any sort visible on the Kindle, so I'm inclined to suspect it's more than just a firmware problem. Also, are these problems common? I'm inclined not to bother replacing it, as I bought it to use when travelling, and so I do need to be able to rely on it.

10-26-2010, 02:02 PM	#5
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	The K2 had some problems when it was released, they were fixed and disappeared pretty fast. It sounds like the K3 is having some new unit issues. I don't know how to load the firmware update without the unit working but I would say return it and get a new one. The number of people posting that they are having problems with their K3's has greatly dropped since the new firmwares have been pushed out.

10-26-2010, 06:06 PM	#6
curstpriest Confused Posts: 402 Karma: 5538 Join Date: Oct 2010 Location: Bay Area Device: Kindle DXG	If it enters usb mode, you should be able to get it to take firmware >>

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