Browser is not working

neokindle · 10-20-2010, 06:39 PM

Hi

This is my first post here, I have had my kindle for a few days, its the 3g version in the UK.

The browser worked on on the first day, but then on day 2 it kind of got stuck on NYtimes website where I had to just wait for it to catch up and then go to the home menu

Now i tried it again and for any website and page I get the same messages

"the browser cannot access this web site" I am using 3G i havent set up my wireless yet

Any ideas, I have updated to 3.0.3 too but the issue was there before the update so nothings changed. The update reset the thing too so not sure what else I can do

Waseem

Tiersten · 10-20-2010, 06:50 PM

Reboot it. Slide and hold the power button for 20-30 seconds. It should restart at this point.

neokindle · 10-20-2010, 06:51 PM

OK i have tried that loads of times will try again

neokindle · 10-20-2010, 06:54 PM

nope tried re-booting still not working , getting slightly peeved now lol

Tiersten · 10-20-2010, 06:56 PM

Have you only been trying today? It might be that the Whispernet proxy servers are having issues. If so, leave it until tomorrow?

neokindle · 10-20-2010, 06:57 PM

well only seen this problem today... anyway i will leave it time for bed anyway , you know how it is when you got something and it doesnt work properly

I will re-post in the morning ,

Wireless is set up and working .... 3G not will see if it works tommorow if not then will take it from there

Stemak · 10-20-2010, 07:44 PM

I have the exact same problem on my 3g in the UK.... and the key was the auto update from 3.0.1 (which was working fine) to 3.0.2 ...... a restart and 3.0.3 has failed to fix it. Although strangely I can still access Kindle store, but all websites get the 'browser can't access this website' message.

Tiersten · 10-20-2010, 08:11 PM

What happens if you go to Wikipedia?

Are your Amazon accounts registered to a UK address? Maybe you're hitting the browsing restrictions since some countries don't have the ability to browse anything that isn't the Kindle store or Wikipedia.

Wachepti · 10-20-2010, 09:11 PM

Hey, I'm having this problem as well. I can visit the Kindle Store, but no websites (google, wikipedia, amazon, etc.). I've rebooted the Kindle(using the 15-second reboot) several times but no luck.

Anyone else have any ideas?

TSV · 10-20-2010, 09:34 PM

Hello from Russia. The same problem. No google, no wikipedia, absolutely nothing except Kindle Store. I strongly hope that's just temporary problem with Amazon proxy.

P.S. my firmware version 3.0.2

Tiersten · 10-20-2010, 09:36 PM

The firmware version shouldn't affect what sites you can access. At least not in the manner everybody is experiencing.

I'd just leave it until tomorrow and see if it gets fixed. You should at minimum be able to access the Kindle store and Wikipedia.

TSV · 10-20-2010, 09:39 PM

Good news! Now my 3g works again!

Wachepti · 10-20-2010, 10:14 PM

Same here. Weird. I'm glad it's fixed.

Tiersten · 10-20-2010, 10:15 PM

I guess its the proxy servers that were at fault. Good that it is fixed for everybody.

neokindle · 10-21-2010, 05:37 AM

Ok mine is working this morning had to re-boot again though so all is well , for the record the 3.0.3 has speeded up the menu for me

10-20-2010, 06:39 PM	#1
neokindle Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle	Browser is not working Hi This is my first post here, I have had my kindle for a few days, its the 3g version in the UK. The browser worked on on the first day, but then on day 2 it kind of got stuck on NYtimes website where I had to just wait for it to catch up and then go to the home menu Now i tried it again and for any website and page I get the same messages "the browser cannot access this web site" I am using 3G i havent set up my wireless yet Any ideas, I have updated to 3.0.3 too but the issue was there before the update so nothings changed. The update reset the thing too so not sure what else I can do Waseem

10-20-2010, 06:57 PM	#6
neokindle Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle	well only seen this problem today... anyway i will leave it time for bed anyway , you know how it is when you got something and it doesnt work properly I will re-post in the morning , Wireless is set up and working .... 3G not will see if it works tommorow if not then will take it from there Last edited by neokindle; 10-20-2010 at 07:15 PM.

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10-20-2010, 06:50 PM	#2
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	Reboot it. Slide and hold the power button for 20-30 seconds. It should restart at this point.

10-20-2010, 06:51 PM	#3
neokindle Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle	OK i have tried that loads of times will try again

10-20-2010, 06:54 PM	#4
neokindle Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle	nope tried re-booting still not working , getting slightly peeved now lol

10-20-2010, 06:56 PM	#5
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	Have you only been trying today? It might be that the Whispernet proxy servers are having issues. If so, leave it until tomorrow?

10-20-2010, 07:44 PM	#7
Stemak Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: kindle	I have the exact same problem on my 3g in the UK.... and the key was the auto update from 3.0.1 (which was working fine) to 3.0.2 ...... a restart and 3.0.3 has failed to fix it. Although strangely I can still access Kindle store, but all websites get the 'browser can't access this website' message.

10-20-2010, 08:11 PM	#8
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	What happens if you go to Wikipedia? Are your Amazon accounts registered to a UK address? Maybe you're hitting the browsing restrictions since some countries don't have the ability to browse anything that isn't the Kindle store or Wikipedia.

10-20-2010, 09:11 PM	#9
Wachepti Junior Member Posts: 2 Karma: 10 Join Date: Oct 2010 Device: Kindle dx	Hey, I'm having this problem as well. I can visit the Kindle Store, but no websites (google, wikipedia, amazon, etc.). I've rebooted the Kindle(using the 15-second reboot) several times but no luck. Anyone else have any ideas?

10-20-2010, 09:34 PM	#10
TSV Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle 3G	Hello from Russia. The same problem. No google, no wikipedia, absolutely nothing except Kindle Store. I strongly hope that's just temporary problem with Amazon proxy. P.S. my firmware version 3.0.2

10-20-2010, 09:36 PM	#11
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	The firmware version shouldn't affect what sites you can access. At least not in the manner everybody is experiencing. I'd just leave it until tomorrow and see if it gets fixed. You should at minimum be able to access the Kindle store and Wikipedia.

10-20-2010, 09:39 PM	#12
TSV Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle 3G	Good news! Now my 3g works again!

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10-20-2010, 10:14 PM	#13
Wachepti Junior Member Posts: 2 Karma: 10 Join Date: Oct 2010 Device: Kindle dx	Same here. Weird. I'm glad it's fixed.

10-20-2010, 10:15 PM	#14
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	I guess its the proxy servers that were at fault. Good that it is fixed for everybody.

10-21-2010, 05:37 AM	#15
neokindle Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Kindle	Ok mine is working this morning had to re-boot again though so all is well , for the record the 3.0.3 has speeded up the menu for me