Calibre immediately freezes?

BrookeJ · 10-06-2010, 06:59 PM

I posted this question to the Calibre "bugs" site, but they couldn't help me, and suggested I post it here. Hopefully some one can help!

I have done a new install from your website as of 10-3-10. It installs successfully, and asks if I want to launch. Once Calibre opens, within seconds, it freezes, and I get a Windows error message that Calibre has stopped working, and it closes the program. I have tried rebooting, uninstalling, and reinstalling, with the same result everytime. I have checked my C drive for any leftover calibre files, and the search shows none. I am running Windows Vista Home, on a HP Pavillion laptop.

They asked me to run calibre-debug -g, which resulted in the following result:

This is what was displayed after I typed in calibre-debug -g in command
prompt:

Starting up...
Started up in 2.45599985123

Then it opened up Calibre, which promptly froze as before.

Manichean · 10-06-2010, 07:13 PM

It might help if you linked to the ticket in the bug tracker‚ so that we can see the relevant discussion there.

BrookeJ · 10-06-2010, 11:09 PM

Here you go...thanks!
http://bugs.calibre-ebook.com/ticket/7062#comment:3

Manichean · 10-07-2010, 04:43 AM

I'll ask this before I go ahead: Are you comfortably finding (and, perhaps, changing) values in Windows' registry?

BrookeJ · 10-07-2010, 09:43 AM

Yeah, my husband is a computer person, and has no problem doing that.

Manichean · 10-07-2010, 11:23 AM

Great. Could you post the value of the key

Code:

HungAppTimeout

in

Code:

HKEY_CURRENT_USER\ControlPanel\Desktop

It's just a hunch, but I suspect that Windows may have been set to wait too short a time for a program reaction.

BrookeJ · 10-07-2010, 07:46 PM

Okay, when I got off of work, I went through the path you told me, and there is a lot of stuff there, but no HungAppTimeout registry.

Manichean · 10-08-2010, 02:30 AM

That's weird, but it could be the cause of your problem. Please have a look in

Code:

HKEY_USERS\.DEFAULT\ControlPanel\Desktop

for the same entry. Also, please double check that it really doesn't exist in the first location. If you're sure it doesn't exist in either location, create a new entry in both locations, type should be string (the type that has the "ab"- icon- sorry, I'm on a german version of Windows here), and set it to the default value of 5000. Reboot and retry.
I probably don't have to tell you that if you muck around in your registry, Bad Things could conceivably happen, right? So please, be careful.

BrookeJ · 10-09-2010, 03:31 PM

Here is the debug message I am getting now:

C:\Users\Brooke>calibre-debug -g
Starting up...
Traceback (most recent call last):
File "site-packages\calibre\gui2\update.py", line 34, in run
File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_mechanize.py", line
209, in open
File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_mechanize.py", line
236, in _mech_open
File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_opener.py", line 191
, in open
File "urllib2.py", line 407, in _open
File "urllib2.py", line 367, in _call_chain
File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_http.py", line 729,
in http_open
File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_http.py", line 706,
in do_open
URLError: <urlopen error [Errno 11001] getaddrinfo failed>
Started up in 4.02799987793

Manichean · 10-09-2010, 06:23 PM

Well, we got a different error message, that's some progress.. From what I can tell, Calibre thinks that it started, is it working or showing any windows? If it's still broken, I'm afraid you'll have to wait for the resident gurus to finish their meditations. The only thing I can tell you is that it can't open some URL, that might be related to the version check.

kovidgoyal · 10-09-2010, 06:26 PM

that error just means the version check failed, as per the rest of the log, calibre is starting normally.

10-06-2010, 06:59 PM	#1
BrookeJ Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: nook	Calibre immediately freezes? I posted this question to the Calibre "bugs" site, but they couldn't help me, and suggested I post it here. Hopefully some one can help! I have done a new install from your website as of 10-3-10. It installs successfully, and asks if I want to launch. Once Calibre opens, within seconds, it freezes, and I get a Windows error message that Calibre has stopped working, and it closes the program. I have tried rebooting, uninstalling, and reinstalling, with the same result everytime. I have checked my C drive for any leftover calibre files, and the search shows none. I am running Windows Vista Home, on a HP Pavillion laptop. They asked me to run calibre-debug -g, which resulted in the following result: This is what was displayed after I typed in calibre-debug -g in command prompt: Starting up... Started up in 2.45599985123 Then it opened up Calibre, which promptly froze as before.

10-07-2010, 11:23 AM	#6
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	Great. Could you post the value of the key Code: HungAppTimeout in Code: HKEY_CURRENT_USER\ControlPanel\Desktop It's just a hunch, but I suspect that Windows may have been set to wait too short a time for a program reaction.

10-08-2010, 02:30 AM	#8
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	That's weird, but it could be the cause of your problem. Please have a look in Code: HKEY_USERS\.DEFAULT\ControlPanel\Desktop for the same entry. Also, please double check that it really doesn't exist in the first location. If you're sure it doesn't exist in either location, create a new entry in both locations, type should be string (the type that has the "ab"- icon- sorry, I'm on a german version of Windows here), and set it to the default value of 5000. Reboot and retry. I probably don't have to tell you that if you muck around in your registry, Bad Things could conceivably happen, right? So please, be careful.

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10-06-2010, 07:13 PM	#2
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	It might help if you linked to the ticket in the bug tracker‚ so that we can see the relevant discussion there.

10-06-2010, 11:09 PM	#3
BrookeJ Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: nook	Here you go...thanks! http://bugs.calibre-ebook.com/ticket/7062#comment:3

10-07-2010, 04:43 AM	#4
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	I'll ask this before I go ahead: Are you comfortably finding (and, perhaps, changing) values in Windows' registry?

10-07-2010, 09:43 AM	#5
BrookeJ Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: nook	Yeah, my husband is a computer person, and has no problem doing that.

10-07-2010, 07:46 PM	#7
BrookeJ Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: nook	Okay, when I got off of work, I went through the path you told me, and there is a lot of stuff there, but no HungAppTimeout registry.

10-09-2010, 03:31 PM	#9
BrookeJ Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: nook	Here is the debug message I am getting now: C:\Users\Brooke>calibre-debug -g Starting up... Traceback (most recent call last): File "site-packages\calibre\gui2\update.py", line 34, in run File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_mechanize.py", line 209, in open File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_mechanize.py", line 236, in _mech_open File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_opener.py", line 191 , in open File "urllib2.py", line 407, in _open File "urllib2.py", line 367, in _call_chain File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_http.py", line 729, in http_open File "site-packages\mechanize-0.1.11-py2.6.egg\mechanize\_http.py", line 706, in do_open URLError: <urlopen error [Errno 11001] getaddrinfo failed> Started up in 4.02799987793

10-09-2010, 06:23 PM	#10
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	Well, we got a different error message, that's some progress.. From what I can tell, Calibre thinks that it started, is it working or showing any windows? If it's still broken, I'm afraid you'll have to wait for the resident gurus to finish their meditations. The only thing I can tell you is that it can't open some URL, that might be related to the version check.

10-09-2010, 06:26 PM	#11
kovidgoyal creator of calibre Posts: 45,156 Karma: 27110894 Join Date: Oct 2006 Location: Mumbai, India Device: Various	that error just means the version check failed, as per the rest of the log, calibre is starting normally.

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