Bundled ebooks don't download properly

Dr. Drib · 03-25-2007, 08:07 AM

The last two times I've ordered bundled ebooks - Hobbs and a few days ago the Salvatore set - the books have not downloaded to completion and finished with a message.

The process apparently hangs. I'm able to see the process bar not moving and nothing happening. Then I'll log off and log back in and check my account, only to see that the bundled set has indeed downloaded.

Sony, are you listening? Why don't you fix this?

I've purchased over $200 since December on new books. The problem occurs with the bundled books.

I then have to individually "acquire" them from my account and load them to my computer for my Reader.

Rhetorical question: How can they produce such a fine Reader, but release such a crappy piece of Connect Software.

Signed: "Getting what I order, but bending over and taking it where it hurts."

Leaping Gnome · 03-25-2007, 10:17 AM

I bought a 4 book bundle and didn't have a problem. That was pre-update though.

ultim8fury · 03-25-2007, 10:35 AM

I bought all the Robin Hobb books the other day and had no problem downloading them on my home internet. My HSDPA modem wouldn't do it whilst I was at work though. Does your ISP block any ports ?

Dr. Drib · 03-25-2007, 10:40 AM

...but the bundled books hang. They DO indeed download, but there's no indication that the process has completed.

By the way, my copy of "Sorcerer's Apprentice" has a dark, BLANK rectangle where the map should be. I'm wondering if this Hobb title was an early Bbeb book and the scanning process was somewhat sloppy ???

Don

DougFNJ · 03-25-2007, 10:45 AM

Hey Dr Drib, are you using Wireless Internet when you are downloading?

ultim8fury · 03-25-2007, 10:51 AM

I also have a missing map in my copy. Not a huge deal since I remember the layout from the paper editions but still it would be nice if there was an update.

Dr. Drib · 03-25-2007, 03:44 PM

.....is that the problem?

DougFNJ · 03-25-2007, 06:16 PM

Could be, the can be very occasional choppiness, it's possible you could had lost connection while downloading at some point, not definite, but that could be it.

03-25-2007, 08:07 AM	#1
Dr. Drib Grand Sorcerer Posts: 45,324 Karma: 59447733 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Bundled ebooks don't download properly The last two times I've ordered bundled ebooks - Hobbs and a few days ago the Salvatore set - the books have not downloaded to completion and finished with a message. The process apparently hangs. I'm able to see the process bar not moving and nothing happening. Then I'll log off and log back in and check my account, only to see that the bundled set has indeed downloaded. Sony, are you listening? Why don't you fix this? I've purchased over $200 since December on new books. The problem occurs with the bundled books. I then have to individually "acquire" them from my account and load them to my computer for my Reader. Rhetorical question: How can they produce such a fine Reader, but release such a crappy piece of Connect Software. Signed: "Getting what I order, but bending over and taking it where it hurts."

03-25-2007, 10:40 AM	#4
Dr. Drib Grand Sorcerer Posts: 45,324 Karma: 59447733 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	I don't know. I'm able to get everything I order... ...but the bundled books hang. They DO indeed download, but there's no indication that the process has completed. By the way, my copy of "Sorcerer's Apprentice" has a dark, BLANK rectangle where the map should be. I'm wondering if this Hobb title was an early Bbeb book and the scanning process was somewhat sloppy ??? Don

03-25-2007, 03:44 PM	#7
Dr. Drib Grand Sorcerer Posts: 45,324 Karma: 59447733 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Yes - I'm using Wireless internet.... .....is that the problem?

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03-25-2007, 10:17 AM	#2
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	I bought a 4 book bundle and didn't have a problem. That was pre-update though.

03-25-2007, 10:35 AM	#3
ultim8fury Addict Posts: 219 Karma: 368 Join Date: Jan 2006 Location: UK Device: PRS500, Looking at 700	I bought all the Robin Hobb books the other day and had no problem downloading them on my home internet. My HSDPA modem wouldn't do it whilst I was at work though. Does your ISP block any ports ?

03-25-2007, 10:45 AM	#5
DougFNJ Avid Reader Posts: 273 Karma: 1332 Join Date: Dec 2006 Location: New Jersey Device: Kindle Paperwhite Signature, 2TB iPad Pro 11”	Hey Dr Drib, are you using Wireless Internet when you are downloading?

03-25-2007, 10:51 AM	#6
ultim8fury Addict Posts: 219 Karma: 368 Join Date: Jan 2006 Location: UK Device: PRS500, Looking at 700	I also have a missing map in my copy. Not a huge deal since I remember the layout from the paper editions but still it would be nice if there was an update.

03-25-2007, 06:16 PM	#8
DougFNJ Avid Reader Posts: 273 Karma: 1332 Join Date: Dec 2006 Location: New Jersey Device: Kindle Paperwhite Signature, 2TB iPad Pro 11”	Could be, the can be very occasional choppiness, it's possible you could had lost connection while downloading at some point, not definite, but that could be it.

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