Problem with 650

Merbear · 10-02-2010, 07:42 PM

Just got it wednesday and the touch screen started acting up friday night...can`t believe it! had similar problem with the 600! I love the touch screen and the 650 is so much more responsive but now it`s dead

Not happy...I`m leaving Monday morning for a month vacation and now I`m going to have to go into town tomorrow and get it changed and then load it up again

I chatted with their on-line tech support but all he could offer was - do you have the ac adaptor. It`s like going to a doctor with a headache and he says: if you`d lose a little weight....

I can`t believe the ac adaptor would cure all ills - if it was that necessary they should ship it with the reader! In any case.. I do have the adaptor for the 600 and still had the problem. I`m very careful with them - no drops or hard handling. Just bad luck I guess. I really do love the touch screen though...when it works.

grooks · 10-02-2010, 09:27 PM

Exactly what problem with the touch screen are you encountering?

Merbear · 10-02-2010, 10:23 PM

it doesn't touch!! or sometimes it will bring up the book but then I can't change the page. also won't bring up the applications or settings screen so pretty much dead in the water!

grooks · 10-02-2010, 11:00 PM

Same problem using both the stylus and your finger?

TommyT · 10-03-2010, 02:56 AM

It does sound like a problem with the unit - the touch screen should be very responsive. Sorry to hear about it... Good luck with the new unit though.

ShellShock · 10-03-2010, 05:11 AM

Quote:

Originally Posted by Merbear

it doesn't touch!! or sometimes it will bring up the book but then I can't change the page. also won't bring up the applications or settings screen so pretty much dead in the water!

I had exactly the same problem (or something very similar), despite charging through the USB, resetting etc etc. I had an immediate exchange at the store (Sony Style UK).

astra · 10-03-2010, 08:46 AM

I would return the unit and ask for a brand new one.

10-02-2010, 07:42 PM	#1
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	Problem with 650 Just got it wednesday and the touch screen started acting up friday night...can`t believe it! had similar problem with the 600! I love the touch screen and the 650 is so much more responsive but now it`s dead Not happy...I`m leaving Monday morning for a month vacation and now I`m going to have to go into town tomorrow and get it changed and then load it up again I chatted with their on-line tech support but all he could offer was - do you have the ac adaptor. It`s like going to a doctor with a headache and he says: if you`d lose a little weight.... I can`t believe the ac adaptor would cure all ills - if it was that necessary they should ship it with the reader! In any case.. I do have the adaptor for the 600 and still had the problem. I`m very careful with them - no drops or hard handling. Just bad luck I guess. I really do love the touch screen though...when it works.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
350 or 650	tjweaver	Sony Reader	50	01-07-2011 06:28 AM
PRS-650 2 things about the PRS-650	Richelieu	Sony Reader	3	10-07-2010 03:10 PM
PRS-650 Using Non 650 Cover for 650	Vienna01	Sony Reader	15	10-06-2010 08:02 PM
650 DOA!	PocketGoddess	Sony Reader	16	09-28-2010 09:53 AM
PRS-500 battery problem, but the battery's not the problem	ZachC	Sony Reader	7	01-11-2010 11:46 PM

10-02-2010, 09:27 PM	#2
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	Exactly what problem with the touch screen are you encountering?

10-02-2010, 10:23 PM	#3
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	it doesn't touch!! or sometimes it will bring up the book but then I can't change the page. also won't bring up the applications or settings screen so pretty much dead in the water!

10-02-2010, 11:00 PM	#4
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	Same problem using both the stylus and your finger?

10-03-2010, 02:56 AM	#5
TommyT Member Posts: 12 Karma: 3448 Join Date: Sep 2010 Device: Sony PRS-650	It does sound like a problem with the unit - the touch screen should be very responsive. Sorry to hear about it... Good luck with the new unit though.

10-03-2010, 08:46 AM	#7
astra The Introvert Posts: 8,307 Karma: 1000077497 Join Date: Jan 2007 Location: United Kingdom Device: Sony Reader PRS-650 & 505 & 500	I would return the unit and ask for a brand new one.

Advert

Advert