K3 screen broken

ChaseKR · 09-27-2010, 11:52 AM

I had originally bought it at Best Buy. Do I contact them or Amazon to return it?

GeoffC · 09-27-2010, 11:54 AM

In the UK it is the retailer who would be contacted .... so depends .

ChaseKR · 09-27-2010, 11:55 AM

I'm in the US.

desertgrandma · 09-27-2010, 11:56 AM

Quote:

Originally Posted by ChaseKR

I had originally bought it at Best Buy. Do I contact them or Amazon to return it?

Use the "call back" feature on Amazons kindle support page........scroll to the bottom,. click the "contact us" button, sign into your account and they'll call back immediately and tell you what should be done.

http://www.amazon.com/gp/help/custom...deId=200503360

nimblem · 09-27-2010, 12:39 PM

best buy will take it back if you have receipt and it's under the return time... they won't help otherwise... they wont work with your either

jswinden · 09-27-2010, 01:02 PM

How did it break? If you dropped it or sat on it or something of that nature and you don't have an extended warranty that covers such accidents, you will probably have to do some fast talking to get BB to replace it even if it is within their 15 or 30 day return time. If BB won't deal with you, call Amazon CS and try them.

ChaseKR · 09-27-2010, 01:23 PM

I purchased it on Friday, with whatever warranty that was included.

ChaseKR · 09-27-2010, 06:25 PM

Okay, I called Amazon and they're replacing it. Let's see how long it'll take until delivery.

Quote:

Originally Posted by jswinden

How did it break?

I put it in a M-edge case fitted for K2 (it's all I have right now) and put it in my backpack. After driving to school, I take it out and see the screen has cracked.

I'll post pics for anyone curious.

daffy4u · 09-27-2010, 07:05 PM

Quote:

Originally Posted by ChaseKR

Okay, I called Amazon and they're replacing it. Let's see how long it'll take until delivery.

I put it in a M-edge case fitted for K2 (it's all I have right now) and put it in my backpack. After driving to school, I take it out and see the screen has cracked.

I'll post pics for anyone curious.

Amazon usually ships replacements overnight.

May I suggest that you use several pieces of velcro to attached the K3 to the K2 cover until you can get a cover which is the right size.

ChaseKR · 09-27-2010, 07:23 PM

Quote:

Originally Posted by daffy4u

Amazon usually ships replacements overnight.

May I suggest that you use several pieces of velcro to attached the K3 to the K2 cover until you can get a cover which is the right size.

Does that permanently affect the cover in any way? I'm borrowing my friend's cover until my lighted K3 cover arrives in a week or so.

desertgrandma · 09-27-2010, 07:26 PM

Quote:

Originally Posted by ChaseKR

Does that permanently affect the cover in any way? I'm borrowing my friend's cover until my lighted K3 cover arrives in a week or so.

If I'm not mistaken, you only have one replacement chance with your warranty, correct?

Seriously, I'd leave it at home until you get the proper case......and even then, its not meant to handle much pressure.

These are delicate instruments......not like the cell phones we can drop and have them work like new.

Which I"ve done several times.

Tiersten · 09-27-2010, 07:26 PM

You'd need to attach the velcro to the cover and Kindle. If the adhesive is particularly strong then it may permanently affect the cover and Kindle. I don't expect that you'd use the sewn on kind of velcro

ChaseKR · 09-27-2010, 07:30 PM

Quote:

Originally Posted by desertgrandma

Seriously, I'd leave it at home until you get the proper case......and even then, its not meant to handle much pressure.

These are delicate instruments......not like the cell phones we can drop and have them work like new.

Which I"ve done several times.

Before this, I owned a DX for a little over a year and subjected it to very harsh use; carrying it around in a backpack full of textbooks can certainty take its toll on a device. Maybe I'll have to baby my K3 a bit more, but I do have a gut feeling that the one I received was defective in some way.

Tiersten · 09-27-2010, 07:32 PM

Quote:

Originally Posted by ChaseKR

Before this, I owned a DX for a little over a year and subjected it to very harsh use; carrying it around in a backpack full of textbooks can certainty take its toll on a device. Maybe I'll have to baby my K3 a bit more, but I do have a gut feeling that the one I received was defective in some way.

What did the screen look like when it was broken? If it had diagonal lines and blobs of black/white which didn't change then it was because the screen glass has cracked due to an impact or too much pressure.

daffy4u · 09-27-2010, 07:33 PM

Quote:

Originally Posted by ChaseKR

Does that permanently affect the cover in any way? I'm borrowing my friend's cover until my lighted K3 cover arrives in a week or so.

Many of us who also own the Kindle 1 have used velco with the horrible cover that originally came with the device. I never has damage to my Kindle or my cover. It was not super industrial strength velcro, but the stick on squares which can be purchase almost anywhere.

As DG says, I would order a properly sized cover asap. I didn't take my K3 out of the house until my cover arrived.

09-27-2010, 11:52 AM	#1
ChaseKR Connoisseur Posts: 85 Karma: 12 Join Date: Mar 2009 Device: Kindle 4 Touch, iPad 1 3G	K3 screen broken I had originally bought it at Best Buy. Do I contact them or Amazon to return it?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Broken Screen!	J. Strnad	Kobo Reader	30	10-01-2010 03:44 AM
Screen broken	Skyhigh	iRiver Story	2	05-02-2010 04:31 AM
Broken Screen	jgaiser	Amazon Kindle	4	12-21-2009 11:13 PM
broken screen. is there a program that skims off top one inch of screen?	pennpin	Sony Reader	5	08-19-2009 04:42 PM
Broken Screen	JRAWKER	Sony Reader	2	04-21-2007 06:02 PM

09-27-2010, 11:54 AM	#2
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	In the UK it is the retailer who would be contacted .... so depends .

09-27-2010, 11:55 AM	#3
ChaseKR Connoisseur Posts: 85 Karma: 12 Join Date: Mar 2009 Device: Kindle 4 Touch, iPad 1 3G	I'm in the US.

09-27-2010, 12:39 PM	#5
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	best buy will take it back if you have receipt and it's under the return time... they won't help otherwise... they wont work with your either

09-27-2010, 01:02 PM	#6
jswinden Nameless Being	How did it break? If you dropped it or sat on it or something of that nature and you don't have an extended warranty that covers such accidents, you will probably have to do some fast talking to get BB to replace it even if it is within their 15 or 30 day return time. If BB won't deal with you, call Amazon CS and try them.

09-27-2010, 01:23 PM	#7
ChaseKR Connoisseur Posts: 85 Karma: 12 Join Date: Mar 2009 Device: Kindle 4 Touch, iPad 1 3G	I purchased it on Friday, with whatever warranty that was included.

09-27-2010, 07:26 PM	#12
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	You'd need to attach the velcro to the cover and Kindle. If the adhesive is particularly strong then it may permanently affect the cover and Kindle. I don't expect that you'd use the sewn on kind of velcro

Advert

Advert