12-25-2008, 09:04 AM | #1 |
Junior Member
Posts: 2
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Join Date: Dec 2008
Device: PRS-505
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Cannot access eBookstore
Hello, I'm new here and I'm shamed to say that I joined for the purpose of getting help with my prs-505.
So, here's the deal. I open up the eBook Library and go to the eBook Store. I get a "Page Not Available" error. So I try again. And again. And again. Eventually I get a different error telling me to check my internet connection. Finally, I get to the eBook Store. I am able to log in. Then, I get another error about my internet connection. This continues on and on. I've already tried disabling my firewall and anti-virus. I'm tried the DEP thing. I've tried renaming my folder that started with a k(can't recall actual name). I simply do not know what to do. |
12-25-2008, 09:34 AM | #2 |
Grand Sorcerer
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Location: Pennsylvania
Device: PRS-505
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Did you try uninstalling and reinstalling?
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12-25-2008, 03:18 PM | #3 | ||
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Join Date: Jan 2007
Location: Tampa, FL USA
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Quote:
Quote:
One thing you might try is to just browse the ebook store with your browser. http://ebookstore.sony.com/ However, I go there and it does seem ok... but I didn't see any issues... but really just brought up the front page. BOb |
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12-25-2008, 03:46 PM | #4 | |
Grand Sorcerer
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Quote:
Susie, did you check the pamphlet that came with your reader? It has a few extra troubleshooting tips for ebookstore. |
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12-26-2008, 01:41 AM | #5 |
Junior Member
Posts: 2
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Join Date: Dec 2008
Device: PRS-505
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Thanks everyone for your help!
It seems it must have been some problem that wasn't on my end like pilotbob suggested. I was able to log onto the ebook store today! Hope everyone had a happy holiday and thanks again. |
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12-27-2008, 11:28 AM | #6 |
Junior Member
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Location: Florida
Device: PRS-505
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Can't access Sony e-book library store
I bought a Sony PRS-505 and after loading the the e-book library version 2.2 and then trying to access the e-book library to download books, I received the message "Unable to access ebook store". Has anyone experienced the same problem and how did they resolve it.
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12-27-2008, 03:39 PM | #7 |
Addict
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Location: New York City, USA
Device: palmone lifedrive+sonyreader 505+NookColor+HPTouchpad \32GB+NookSimple
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hi jlafloridausa,
thats my problem, too - since Christmas. Just wait for Sony to do something. Regards harry |
12-27-2008, 03:56 PM | #8 |
Connoisseur
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Location: Milwaukee, WI, U.S.A.
Device: Sony PRS-505, Sony PRS-950
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I to was dealt the same blow with the Sony/Border store via Sony's eBook Library software. I could view the Sony book store in a normal web browser, but I received the dreaded "unable to connect" error everytime I tried to access it via Sony's software. After many hours of strife and unsuccessful solutions via Sony's "customer service (if you can call it that)" what I found was this; removing the "Norton Add-on Pack: Antispam, Parental Controls, and Confidential Information Blocking" resolved the problem. Just to be sure, I performed a clean installation of Norton and Sony's Software. As soon as I reinstalled Norton's Add-on Pack I then received the "unable to connect..." error. So in the end, here's what you need to do: uninstall system security to make Sony happy, or boycott all purchases from Sony's Digitally restricted content. Purchase elsewhere and avoid Sony's store like the plague.
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01-03-2009, 09:30 AM | #9 |
Junior Member
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Device: PRS-700
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Abisha is right. In Norton 360 I had to deactivate the Pop-up blocker in the Add-on section.
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01-15-2009, 03:39 PM | #10 |
Wizard
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Join Date: Oct 2008
Location: rural Illinois, USA
Device: Sony PRS-700 (traded in), Sony PRS-650
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I finally got my Sony PRS-700 yesterday. I downloaded the software for the eBook Library and have been successfully able to transfer files to my reader using the library software. My problem is that it will not connect with the Sony eBookstore. I get the "PAGE NOT AVAILABLE" error message. Followed by: The page you are trying to access is unavailable. Please try again later or contact customer service. I've followed all of the troubleshooting measures suggested. I've uninstalled and re-installed. If I go direct to the Sony eBookstore site it tells me to download the software, which I've already done. On the eBook Library window under Help/ About Help it says "Not authorized for the eBook store", but nowhere does it give me the opportunity to register my computer for the store. My reader is registered with Sony, but I'm guessing that's not the same as registering for the store.
Is this the same problem others are having or something different. I haven't contacted Sony directly. I though I'd get a quicker and better response from the forum. Can you help???? |
01-15-2009, 04:09 PM | #11 | |
Grand Sorcerer
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Quote:
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01-15-2009, 05:06 PM | #12 |
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I had a similar problem and Sony Tech Support solved it fine. Had some setting or other wrong on my laptop. Now the bookstore comes up fine.
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01-15-2009, 05:09 PM | #13 | |
Wizard
Posts: 1,289
Karma: 4525055
Join Date: Oct 2008
Location: rural Illinois, USA
Device: Sony PRS-700 (traded in), Sony PRS-650
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Quote:
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01-15-2009, 05:12 PM | #14 |
Grand Sorcerer
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Location: Tampa, FL USA
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01-15-2009, 05:25 PM | #15 | |
Grand Sorcerer
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Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
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Quote:
Did you try the right click troubleshoot thing? |
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