Orizon Frozen Cybook Orizon

owly · 08-29-2011, 07:00 AM

My Orizon has completly frozen in the middle of a book. Nothing happens when I push the reset button and the powerbutton doesn't work. Alos the screen doesn't look fully refreshed, the text is there but also some black smeares like badly printed newspaper. Any suggestions what I can try to do?

Jellby · 08-29-2011, 07:09 AM

That nothing happens when you push the reset button is normal, it only shuts down the unit, but changes nothing in the screen (remember, the screen takes no power as long as it doesn't change).

After pushing the reset button, try to turn it on with the power button. If it doesn't do anything, maybe the battery is flat: charge the battery for a few hours and try again.

If it still doesn't react, you might need to disconnect and re-connect the battery. I don't know if the Opus has a user-replaceable battery. If it does, it should be easy, if it doesn't... well, I hope just charging works

EowynCarter · 08-29-2011, 07:19 AM

That looks like an empty battery to me.

Rester might *look* like it does noting, but actually work. e-ink screen don't need power, it will display the same image even off. After the reset, the cybook should start when using the power button. Unless of course, the battery is empty.

Rick_Aus · 08-29-2011, 09:07 PM

Looks like a flat battery to me as well. I have run my battery to zero a few times, and each time it stays on the page and just becomes non-responsive.

Recharge and see what happens.

JanG · 08-30-2011, 01:02 AM

Is it good to allow a Gen3/Orizon/Opus to run completely out of power occasionally? I usually recharge when my device gets down to around 40%.

--Jan.

EowynCarter · 08-30-2011, 03:26 AM

No, Li-ion battery don't like to be fully depleted. It should be avoided if you can.

JanG · 08-31-2011, 12:40 AM

Quote:

Originally Posted by EowynCarter

No, Li-ion battery don't like to be fully depleted. It should be avoided if you can.

How low should it be allowed to go? Is allowing it to go down to 40% OK? And if it's completely depleted does it do damage to the device?

--Jan.

EowynCarter · 08-31-2011, 02:52 AM

Yeah, 40% is OK. it's staying at zero for a while the battery won't like.
No, it won't damage the device. But it will reduce battery life (very little, unless you let the battery at zero for a long time (months..) )

owly · 09-02-2011, 04:47 AM

Thanks all for the tips, I've tried charging it bit it doesn't seem to help. My secod thought reconnecting the battery but there isn't a seperate battery hatch. Has anyone tried popping a Orizon apart?

EowynCarter · 09-02-2011, 05:18 AM

Does the light switch on when charging ? What if you plug the orizon to the PC and switch it on ? Does anything happen ?
Get you post a photo of the screen ?
Just a stupid remark, have you tried with another power plug / USB port / cable ? Just in case the problem comes from there, and not the orizon itself. Get an other cable if need be, to make sure of it before you send the orizion back to France.

I woudn't try to open the orizon. I'm afraid you need bookeen support there

Use the contact form there :
http://bookeen.com/fr/supportcontact/

Godzil · 09-02-2011, 07:21 PM

Don't worry about depletion on the battery, until it is 0V it's not fully depleted, since the device work at a predetermine voltage (I guess 3.3V) if the battery goes near 3.3V or bellow, the device will no longuer have enough battery to start, so it will not react. Anyway if you won't recharge it, it will continue to discharge !

owly · 09-09-2011, 04:08 AM

I tried loading both with a computer and with a micro USB cellphone loader (left it plugged in over night and it was still a dim red in the morning). The loading light flares up red for a moment then dims in both instances. Here's a screen photo link. https://picasaweb.google.com/lh/phot...eat=directlink

EowynCarter · 09-09-2011, 06:23 AM

dim light mean it's charged (At least in the normal state).

I don't have a clue on how the orizon would act if charging don't work.
What if you plug it to pc and start the orizion ? Do the pc detect something ? do the light change color ?

owly · 09-15-2011, 04:34 AM

Nope, the computer doesn't register it. I'm sending it back and hopefully since it was bought by the library I work at they'll give us a new one.

.

EowynCarter · 09-15-2011, 02:18 PM

Quote:

Originally Posted by owly

Nope, the computer doesn't register it. I'm sending it back and hopefully since it was bought by the library I work at they'll give us a new one.

.

Seams to me a "should be taken by warrenty" case.

08-29-2011, 07:00 AM	#1
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Frozen Cybook Orizon My Orizon has completly frozen in the middle of a book. Nothing happens when I push the reset button and the powerbutton doesn't work. Alos the screen doesn't look fully refreshed, the text is there but also some black smeares like badly printed newspaper. Any suggestions what I can try to do?

08-31-2011, 02:52 AM	#8
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yeah, 40% is OK. it's staying at zero for a while the battery won't like. No, it won't damage the device. But it will reduce battery life (very little, unless you let the battery at zero for a long time (months..) ) Last edited by EowynCarter; 08-31-2011 at 02:55 AM.

09-02-2011, 05:18 AM	#10
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Does the light switch on when charging ? What if you plug the orizon to the PC and switch it on ? Does anything happen ? Get you post a photo of the screen ? Just a stupid remark, have you tried with another power plug / USB port / cable ? Just in case the problem comes from there, and not the orizon itself. Get an other cable if need be, to make sure of it before you send the orizion back to France. I woudn't try to open the orizon. I'm afraid you need bookeen support there Use the contact form there : http://bookeen.com/fr/supportcontact/ Last edited by EowynCarter; 09-02-2011 at 05:39 AM.

09-09-2011, 04:08 AM	#12
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	I tried loading both with a computer and with a micro USB cellphone loader (left it plugged in over night and it was still a dim red in the morning). The loading light flares up red for a moment then dims in both instances. Here's a screen photo link. https://picasaweb.google.com/lh/phot...eat=directlink Last edited by owly; 09-09-2011 at 06:27 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Introducing the Cybook Orizon	Nate the great	News	192	03-01-2012 06:32 AM
New Cybook Orizon owner having problems	KariMatti	Introduce Yourself	7	01-15-2011 04:26 PM
BeBook Neo vs Cybook Orizon	lotusmonk	Which one should I buy?	16	01-09-2011 04:04 PM
Cybook Orizon	netseeker	Cybook	13	07-22-2010 06:55 AM
my cybook is frozen :(	basschick	Bookeen	5	08-22-2009 12:34 AM

08-29-2011, 07:09 AM	#2
Jellby frumious Bandersnatch Posts: 7,516 Karma: 19000001 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	That nothing happens when you push the reset button is normal, it only shuts down the unit, but changes nothing in the screen (remember, the screen takes no power as long as it doesn't change). After pushing the reset button, try to turn it on with the power button. If it doesn't do anything, maybe the battery is flat: charge the battery for a few hours and try again. If it still doesn't react, you might need to disconnect and re-connect the battery. I don't know if the Opus has a user-replaceable battery. If it does, it should be easy, if it doesn't... well, I hope just charging works

08-29-2011, 07:19 AM	#3
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	That looks like an empty battery to me. Rester might look like it does noting, but actually work. e-ink screen don't need power, it will display the same image even off. After the reset, the cybook should start when using the power button. Unless of course, the battery is empty.

08-29-2011, 09:07 PM	#4
Rick_Aus Member Posts: 13 Karma: 10 Join Date: Apr 2011 Device: Cybook Orizon	Looks like a flat battery to me as well. I have run my battery to zero a few times, and each time it stays on the page and just becomes non-responsive. Recharge and see what happens.

08-30-2011, 01:02 AM	#5
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	Is it good to allow a Gen3/Orizon/Opus to run completely out of power occasionally? I usually recharge when my device gets down to around 40%. --Jan.

08-30-2011, 03:26 AM	#6
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	No, Li-ion battery don't like to be fully depleted. It should be avoided if you can.

09-02-2011, 04:47 AM	#9
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Thanks all for the tips, I've tried charging it bit it doesn't seem to help. My secod thought reconnecting the battery but there isn't a seperate battery hatch. Has anyone tried popping a Orizon apart?

09-02-2011, 07:21 PM	#11
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Don't worry about depletion on the battery, until it is 0V it's not fully depleted, since the device work at a predetermine voltage (I guess 3.3V) if the battery goes near 3.3V or bellow, the device will no longuer have enough battery to start, so it will not react. Anyway if you won't recharge it, it will continue to discharge !

09-09-2011, 06:23 AM	#13
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	dim light mean it's charged (At least in the normal state). I don't have a clue on how the orizon would act if charging don't work. What if you plug it to pc and start the orizion ? Do the pc detect something ? do the light change color ?

09-15-2011, 04:34 AM	#14
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Nope, the computer doesn't register it. I'm sending it back and hopefully since it was bought by the library I work at they'll give us a new one. .

Advert

Advert