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#1 |
Member
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Karma: 10
Join Date: Apr 2018
Device: Kindle Paperwhite 3
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Hi there.
I just got a Kindle DX graphite for Christmas and I can't see any of the books I've sent from Calibre (via the Send by email feature) to my Kindle address. I also have a Kindle Paperwhite 3 that displays them just fine. The question is, is the Kindle DX too old for showing up the documents from the cloud? Or this has to do with the fact that Kindle DX can't connect to some sites (like Wikipedia) because Amazon stopped offering updates for that model? In that case, jailbreaking it would fix the problem? Thank you all. Note 1: my DX's current firmware is 2.5.8 Note 2: I've also tried to send them to the specific address Amazon provides for this particular Kindle but that didn't work either. |
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#2 |
Grand Sorcerer
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Karma: 91577715
Join Date: Nov 2011
Location: Charlottesville, VA
Device: Kindles
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You might need to install the “Kindle services update”. See the Kindle DX Software Updates page.
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#3 |
Member
![]() Posts: 15
Karma: 10
Join Date: Apr 2018
Device: Kindle Paperwhite 3
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Thank you.
I've tried that but didn't work. I've also tried restarting, deregistering the device and reseting to factory settings, but none of those worked either. |
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#4 |
C L J
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Karma: 21115458
Join Date: Dec 2008
Location: Birmingham UK
Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2
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I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.
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#5 |
Wizard
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Karma: 45301087
Join Date: Sep 2012
Location: Ohio
Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022
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I don't remember...is there a DOCS tab on the DX? In the SORT options?
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#6 | ||
Member
![]() Posts: 15
Karma: 10
Join Date: Apr 2018
Device: Kindle Paperwhite 3
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Quote:
Quote:
Strangely, the DX neither has the same collections than my PW3. It only has the specific collections I created in the DX. When I did a Factory Reset on the DX, those collections reappeared once I registered the DX to my Amazon account. |
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#7 |
C L J
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Karma: 21115458
Join Date: Dec 2008
Location: Birmingham UK
Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2
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Are you sending the documents in the correct format - presumably mobi rather than AZW3 considering the age of the reader?
If you are "sending" to your email address, surely you're using wifi? I just wonder if the device is too old for that. |
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#8 |
Wizard
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Karma: 45301087
Join Date: Sep 2012
Location: Ohio
Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022
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The DX doesn't have WiFi, it only had 3g.
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#9 | |
Member
![]() Posts: 15
Karma: 10
Join Date: Apr 2018
Device: Kindle Paperwhite 3
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Quote:
The DX has 3g and I can access the Amazon store just fine, but my documents do not show up. It's really strange. I'm starting to suspect that the DX is too old to receive documents via mail. Thank you all for your time. |
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#10 |
eBook Enthusiast
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Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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Have you asked Amazon?
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#11 |
Member
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Karma: 10
Join Date: Apr 2018
Device: Kindle Paperwhite 3
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#12 |
C L J
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Karma: 21115458
Join Date: Dec 2008
Location: Birmingham UK
Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2
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At that point it's wise to ask to be passed to someone more technical, or their superior. There are usually different levels of customer service expertise at Amazon and you usually start with the lowest level.
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Tags |
docs, document, dxg, library, personal |
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