Personal Document Library not showing up on Kindle?

Luck64 · 01-06-2019, 09:16 PM

Hi there.

I just got a Kindle DX graphite for Christmas and I can't see any of the books I've sent from Calibre (via the Send by email feature) to my Kindle address. I also have a Kindle Paperwhite 3 that displays them just fine.

The question is, is the Kindle DX too old for showing up the documents from the cloud? Or this has to do with the fact that Kindle DX can't connect to some sites (like Wikipedia) because Amazon stopped offering updates for that model? In that case, jailbreaking it would fix the problem?

Thank you all.

Note 1: my DX's current firmware is 2.5.8

Note 2: I've also tried to send them to the specific address Amazon provides for this particular Kindle but that didn't work either.

jhowell · 01-06-2019, 09:54 PM

You might need to install the “Kindle services update”. See the Kindle DX Software Updates page.

Luck64 · 01-07-2019, 12:07 AM

Thank you.
I've tried that but didn't work. I've also tried restarting, deregistering the device and reseting to factory settings, but none of those worked either.

BookCat · 01-07-2019, 08:56 AM

I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.

Deskisamess · 01-07-2019, 09:02 AM

I don't remember...is there a DOCS tab on the DX? In the SORT options?

Luck64 · 01-07-2019, 09:28 AM

Quote:

Originally Posted by BookCat

I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.

Yes. That's the only way I currently can send documents to the device.

Quote:

Originally Posted by Deskisamess

I don't remember...is there a DOCS tab on the DX? In the SORT options?

No. Just "Most Recent First", "Title", "Author" and "Collections".

Strangely, the DX neither has the same collections than my PW3. It only has the specific collections I created in the DX. When I did a Factory Reset on the DX, those collections reappeared once I registered the DX to my Amazon account.

BookCat · 01-07-2019, 12:59 PM

Are you sending the documents in the correct format - presumably mobi rather than AZW3 considering the age of the reader?

If you are "sending" to your email address, surely you're using wifi? I just wonder if the device is too old for that.

Deskisamess · 01-07-2019, 01:02 PM

The DX doesn't have WiFi, it only had 3g.

Luck64 · 01-07-2019, 05:46 PM

Quote:

Originally Posted by BookCat

Are you sending the documents in the correct format - presumably mobi rather than AZW3 considering the age of the reader?

If you are "sending" to your email address, surely you're using wifi? I just wonder if the device is too old for that.

Yes, I'm sending them in .mobi format. Tried different documents, sending them from Calibre, via email from my browser and also delivering from the Amazon site. None of them seem to work.

The DX has 3g and I can access the Amazon store just fine, but my documents do not show up.

It's really strange. I'm starting to suspect that the DX is too old to receive documents via mail.

Thank you all for your time.

HarryT · 01-08-2019, 05:01 AM

Have you asked Amazon?

Luck64 · 01-08-2019, 11:30 PM

Quote:

Originally Posted by HarryT

Have you asked Amazon?

Yes, I did. But I didn't find it helpful at all. The assistant made me deregister my device and factory reset it. But the problem persisted. There, she offered me to purchase a new Kindle

BookCat · 01-09-2019, 04:51 AM

Quote:

Originally Posted by Luck64

Yes, I did. But I didn't find it helpful at all. The assistant made me deregister my device and factory reset it. But the problem persisted. There, she offered me to purchase a new Kindle

At that point it's wise to ask to be passed to someone more technical, or their superior. There are usually different levels of customer service expertise at Amazon and you usually start with the lowest level.

01-06-2019, 09:16 PM	#1
Luck64 Member Posts: 14 Karma: 10 Join Date: Apr 2018 Device: Kindle Paperwhite 3	Personal Document Library not showing up on Kindle? Hi there. I just got a Kindle DX graphite for Christmas and I can't see any of the books I've sent from Calibre (via the Send by email feature) to my Kindle address. I also have a Kindle Paperwhite 3 that displays them just fine. The question is, is the Kindle DX too old for showing up the documents from the cloud? Or this has to do with the fact that Kindle DX can't connect to some sites (like Wikipedia) because Amazon stopped offering updates for that model? In that case, jailbreaking it would fix the problem? Thank you all. Note 1: my DX's current firmware is 2.5.8 Note 2: I've also tried to send them to the specific address Amazon provides for this particular Kindle but that didn't work either.

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01-06-2019, 09:54 PM	#2
jhowell Wizard Posts: 4,845 Karma: 47934589 Join Date: Nov 2011 Location: Tampa Bay, Florida Device: Oasis 2, Fire, iPad Air 2, Nexus 7	You might need to install the “Kindle services update”. See the Kindle DX Software Updates page.

01-07-2019, 12:07 AM	#3
Luck64 Member Posts: 14 Karma: 10 Join Date: Apr 2018 Device: Kindle Paperwhite 3	Thank you. I've tried that but didn't work. I've also tried restarting, deregistering the device and reseting to factory settings, but none of those worked either.

01-07-2019, 08:56 AM	#4
BookCat C L J Posts: 2,621 Karma: 18653618 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle Paperwhite 2, Kindle Paperwhite 3	I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.

01-07-2019, 09:02 AM	#5
Deskisamess Wizard Posts: 2,256 Karma: 34808241 Join Date: Sep 2012 Location: Ohio Device: iPhone 7+, iPad mini, 2021 iPad Pro 12.9", KO2, Paperwhite 2019	I don't remember...is there a DOCS tab on the DX? In the SORT options?

01-07-2019, 12:59 PM	#7
BookCat C L J Posts: 2,621 Karma: 18653618 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle Paperwhite 2, Kindle Paperwhite 3	Are you sending the documents in the correct format - presumably mobi rather than AZW3 considering the age of the reader? If you are "sending" to your email address, surely you're using wifi? I just wonder if the device is too old for that.

01-07-2019, 01:02 PM	#8
Deskisamess Wizard Posts: 2,256 Karma: 34808241 Join Date: Sep 2012 Location: Ohio Device: iPhone 7+, iPad mini, 2021 iPad Pro 12.9", KO2, Paperwhite 2019	The DX doesn't have WiFi, it only had 3g.

01-08-2019, 05:01 AM	#10
HarryT eBook Enthusiast Posts: 85,543 Karma: 93380187 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Have you asked Amazon?

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