PW4 PW4 stuck on tree screen

Doc Dabi · 01-12-2021, 08:46 PM

Hello so I just bought a white PW4 from one of my local pawnshops and it was working perfectly fine, I tried updating over the air and it updated but is now stuck on that screen. I can't even turn off the system. Am I screwed or is there a way to fix it? I just wanted to be on the latest firmware, it was on 15.11.2 I hope you guys can help, its my first kindle in a very long time and i just wanted to be happy with it.

NiLuJe · 01-12-2021, 09:03 PM

You could try a hard-reboot (hold the power button for a while), but that's generally not a good sign (e.g., storage failure).

Doc Dabi · 01-12-2021, 09:06 PM

I've tried that, but all that happens is the led blinks green then nothing. Still stays on the "Please wait a moment while your Kindle starts up"

ilovejedd · 01-12-2021, 09:58 PM

I don't think there's a white PW4.

There's a white PW3 and a white KT4 but the PW4 only comes in Black, Blue, Green and Pink, iirc.

How did you install the update? Also, what's the charge on the device when you updated? Maybe try plugging it in to USB wall charger and leave it there for a while.

Doc Dabi · 01-12-2021, 10:07 PM

Hmm I really don't know, I put the model number which is J9G29R and it comes up with that. Could be the PW3 though, i am sorry not trying to waste anyone's time. I checked Amazon and it says its a 10th gen device, and the serial is G090WF06024200W6. I might just buy a brand new one instead of getting used if this is what i get.

NiLuJe · 01-12-2021, 10:49 PM

That's indeed a KT4, not a PW4.

Doc Dabi · 01-12-2021, 11:52 PM

I'm sorry if thread was misleading, I wasn't sure what it was. Was just going off what the pawn shop said it was, wasn't until I checked Amazon that I even found out what the serial was. So again I'm sorry, I'll just get a new one. Thank you for the help though.

dhdurgee · 01-13-2021, 11:08 AM

Quote:

Originally Posted by Doc Dabi

I'm sorry if thread was misleading, I wasn't sure what it was. Was just going off what the pawn shop said it was, wasn't until I checked Amazon that I even found out what the serial was. So again I'm sorry, I'll just get a new one. Thank you for the help though.

How are your electronic skills? You may be able to recover from this via the serial port. Assuming you attempt this you will be a pioneer, as this particular model has yet to be sucessfully jailbroken via the serial port. See this thread:

https://www.mobileread.com/forums/sh...d.php?t=335884

Dave

01-12-2021, 08:46 PM	#1
Doc Dabi Junior Member Posts: 4 Karma: 10 Join Date: Jan 2021 Device: Kindle Paperwhite Model J9G29R	PW4 stuck on tree screen Hello so I just bought a white PW4 from one of my local pawnshops and it was working perfectly fine, I tried updating over the air and it updated but is now stuck on that screen. I can't even turn off the system. Am I screwed or is there a way to fix it? I just wanted to be on the latest firmware, it was on 15.11.2 I hope you guys can help, its my first kindle in a very long time and i just wanted to be happy with it.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Paperwhite 2 stuck on tree screen, please help	LeviSJ	Amazon Kindle	13	03-25-2021 05:46 AM
Troubleshooting Kindle 4 stuck in tree screen	WeeSkerreX	Amazon Kindle	17	01-20-2019 06:04 AM
Troubleshooting Kindle Paperwhite stuck on tree screen, but not quite	John-May	Amazon Kindle	0	08-02-2018 04:44 AM
My Kindle stuck on the tree screen after updating to 5.8.9.2	edge13	Kindle Developer's Corner	79	07-07-2017 05:29 AM
Troubleshooting Kindle D01100 stuck on the 'tree' screen	bertles86	Amazon Kindle	0	10-31-2015 04:29 PM

01-12-2021, 09:03 PM	#2
NiLuJe BLAM! Posts: 13,478 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	You could try a hard-reboot (hold the power button for a while), but that's generally not a good sign (e.g., storage failure).

01-12-2021, 09:06 PM	#3
Doc Dabi Junior Member Posts: 4 Karma: 10 Join Date: Jan 2021 Device: Kindle Paperwhite Model J9G29R	I've tried that, but all that happens is the led blinks green then nothing. Still stays on the "Please wait a moment while your Kindle starts up"

01-12-2021, 09:58 PM	#4
ilovejedd hopeless n00b Posts: 5,111 Karma: 19597086 Join Date: Jan 2009 Location: in the middle of nowhere Device: PW4, PW3, Libra H2O, iPad 10.5, iPad 11, iPad 12.9	I don't think there's a white PW4. There's a white PW3 and a white KT4 but the PW4 only comes in Black, Blue, Green and Pink, iirc. How did you install the update? Also, what's the charge on the device when you updated? Maybe try plugging it in to USB wall charger and leave it there for a while.

01-12-2021, 10:07 PM	#5
Doc Dabi Junior Member Posts: 4 Karma: 10 Join Date: Jan 2021 Device: Kindle Paperwhite Model J9G29R	Hmm I really don't know, I put the model number which is J9G29R and it comes up with that. Could be the PW3 though, i am sorry not trying to waste anyone's time. I checked Amazon and it says its a 10th gen device, and the serial is G090WF06024200W6. I might just buy a brand new one instead of getting used if this is what i get.

01-12-2021, 10:49 PM	#6
NiLuJe BLAM! Posts: 13,478 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	That's indeed a KT4, not a PW4.

01-12-2021, 11:52 PM	#7
Doc Dabi Junior Member Posts: 4 Karma: 10 Join Date: Jan 2021 Device: Kindle Paperwhite Model J9G29R	I'm sorry if thread was misleading, I wasn't sure what it was. Was just going off what the pawn shop said it was, wasn't until I checked Amazon that I even found out what the serial was. So again I'm sorry, I'll just get a new one. Thank you for the help though.

Advert

Advert