08-23-2012, 05:00 AM | #1 |
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m92 "silver bullet" warranty case?
It looks like m92 is unable to read certain pdf files. A user on this forum posted a pdf file readeable in regular Adobe Acrobat which just fails to open on m92.
It seems to me, that under EU regulations this constitutes universal warranty case, because the device clearly fails to do what is advertised as its primary function - read PDF files. I don't think this will really cause a wave of class action suits across Europe but this really is an ultra serious bug with tremendous consequences - I would call it a silver bullet warranty case that can be used for returning devices at will - something that can mess up Onyx's business. In a way, this is really miserable, but on the other hand I hope this will motivate Onyx a little to improve their mediocre software. |
08-23-2012, 07:54 AM | #2 |
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Onyx claims to support PDF, but that does not mean that they guarantee that the M92 will open any file that happens to have a PDF extension. You may be right that there is a serious bug (I cannot judge that) but if it came to a "class action suit" you would have a hard time convincing the judge that this is a "silver bullet warranty case".
Some time ago Onyx decided to drop support for all their legacy readers and focus their software development efforts solely on the i-series and the M92. That is too bad for owners of one of those legacy devices (like me), but lucky people like you at least can still expect software improvements. |
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08-23-2012, 08:17 AM | #3 | |
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Quote:
(it would be clever of distributors if they added some small print in their websites regarding filetype compatibility, but as of now i can't see anything of this sort). Last edited by janek; 08-23-2012 at 08:23 AM. |
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08-23-2012, 08:46 AM | #4 |
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Be carrefull, the M92 is a reader for "books" and other "papers". Some PDF files are difficult to open without the power of a PC. It's necessary to examine the files, some files are very strange.
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08-23-2012, 09:03 AM | #5 |
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If it doesnt work as a PDF-File how about transcoding it to a djvu-File via a Online-Service?:
http://any2djvu.djvuzone.org/ Thats the easy way to read your file now and have time to find out why it wont open as .pdf |
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08-23-2012, 09:17 AM | #6 |
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I looked at that pdf. First problem might be that it is locked. But there is another very obscure thing about this file. It is less than 2 MB, but if I print it using pdf printer it becomes 2 GB - thousand times bigger.
I do not judge if M92 should be able to read this file or not. It is relatively small file, so one would expect it will read it for sure. But there is something strange about this file, so it may explain why it is not possible to open it. Unfortunately, there is not any better 10" e-ink reader for pdf reading and annotating than M92, maybe PocketBook. If the competition in this market niche would have been bigger, the firmware would be fixed more quickly... If Onyx ports android to M92 and it will run satisfactory on this device, problem with lack of applications, workflow, etc. would be solved. |
08-23-2012, 09:20 AM | #7 | ||
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Quote:
Quote:
Last edited by janek; 08-23-2012 at 09:23 AM. |
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08-23-2012, 12:25 PM | #8 |
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08-23-2012, 12:38 PM | #9 | |
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FlameWar mode off, it seems to me this forum, this very thread included, is about nothing else but reporting bugs... Yet, judging from my 6 month experience with Onyx's reactions to bug reports, they need extra motivation to do the right thing. So, well, here you go. |
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08-23-2012, 12:46 PM | #10 |
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So this possible bug is reported to Onyx? What was their reaction?
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08-23-2012, 01:01 PM | #11 |
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Ow, please. Have you ever seen Onyx's bug-report site? Or consumer dept? The sordid truth is that the only way to contact them is via forums like this (but expect no reply) or via regional distributors. The latter - like Booxtor - seem to be really helpful and also nice people, but they don't develop the software themselves, they just "pass the information to the producer". And the most visible outcome of that producer's bugfixing is, at least that far, more bugs.
Last edited by janek; 08-23-2012 at 01:05 PM. |
08-23-2012, 01:16 PM | #12 |
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So you talking about class action lawsuits (in the EU) for "breach of contract"/warranty for not fixing a bug that might not exist and that you have not mentioned to the manufacturer (what about the reseller that sold you your M92)?
I tried to get hold of the file from the forum earlier in order to have a look, but the Dropbox-link didn't work for me. Could you please post the file so I can have a look-see? |
08-23-2012, 01:27 PM | #13 | ||
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Quote:
The existence of the bug is confirmed by one of regional distributors and also by users in this forum, please read carefully. Quote:
And I think this is about it when it comes to our conversation. Last edited by janek; 08-23-2012 at 01:41 PM. |
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08-23-2012, 01:51 PM | #14 | |
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You could try to argue this in court, but there is an international standard for PDF defining the format - the latest being ISO/CD 32000-2. If there actually was a file available we could check - an approach I much prefer to hearsay - we might actually improve the M92 (much of the M92 software is not primarily made or maintained by Onyx (it is rather brought together into a full firmware package from various sources), but by Open Source communities and they are probably more likely to fix bugs). |
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08-23-2012, 02:08 PM | #15 | |
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In legalese: this is a model case of strict liability. EOT. |
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