Paper White 2 Refurbished...price?

[Barbara1955]

Originally Posted by Cinisajoy

Katie,
If it has been a week call immediately. That is what they told me last time I talked to them about a refund. Had it in 10 minutes.

I been thinking about contacting them..only been since Wed. But thought they might just send me a PW3 instead...

Truth be told I just found out yesterday Katie ...corgi in picture ....has Diabeties. I now thinking IF they get the refund to me I can use it to buy her meds. Make payments on the PW3. Vet gave me 5 days worth. But he told me it will cost $40 bottle God knows how long that's going to last...depends on her Daily need.

[eschwartz]

Originally Posted by Katie1

Living on SSD I can understand that. BUT I also do my homework and put my money into things that will Last Years! So Price is not my main Factor. CS dependability in the product are. And yes I do tend to wear blinders on when things work. I tend to get Overly Enthusiastic, I don't own Stock in any company. & when some one has problems with a company I deal with I want to know WHY. I do look into other like products to see IF they are better so not to get stuck in a rut.

Take me trying to decide between the PW3 & the Kobo glow hd. While both seem to have the same reviews. I Not been able to find a thing out about Kobo CS good or bad. 1 bad is IF I buy the Kobo esp at this great price & savings esp with the exchange rate dollar wise & it is defective me mailing it back going to cost $25 at todays currency exchange. Which right there means it costs more than the PW3. In All my exchanges with Amazon Shipping has cost me ZERO.

If reliable CS is a big concern of yours I would strongly recommend you stick with Amazon.

Stories about Kobo CS range from "difficult to get in touch with" to "difficult to get satisfactory results from". Just based on the forum discussions I have seen... it seems that while the Kobo itself can be a very satisfactory device, peoples' happiness with their Kobo goes abruptly downhill as soon as they need CS for anything.

[Blossom]

I've got my HD Glo and love it but I agree Amazon has the best support. Also with Kobo you have to do some hacking to enable features so you need to be comfortable dealing with that. It's a learning curve for me.

[JSWolf]

Originally Posted by Katie1

Read in bed so no don't need case. anyway

I read in bed as well. Bit I do find the case makes holding the Reader easier.

[Barbara1955]

Originally Posted by eschwartz

If reliable CS is a big concern of yours I would strongly recommend you stick with Amazon.

Stories about Kobo CS range from "difficult to get in touch with" to "difficult to get satisfactory results from". Just based on the forum discussions I have seen... it seems that while the Kobo itself can be a very satisfactory device, peoples' happiness with their Kobo goes abruptly downhill as soon as they need CS for anything.

[JSWolf]

Originally Posted by eschwartz

If reliable CS is a big concern of yours I would strongly recommend you stick with Amazon.

Stories about Kobo CS range from "difficult to get in touch with" to "difficult to get satisfactory results from". Just based on the forum discussions I have seen... it seems that while the Kobo itself can be a very satisfactory device, peoples' happiness with their Kobo goes abruptly downhill as soon as they need CS for anything.

You left out the people who post saying they've had good or very good service from Kobo CS. So don't make it sound worse than it is.

[eschwartz]

Originally Posted by JSWolf

You left out the people who post saying they've had good or very good service from Kobo CS. So don't make it sound worse than it is.

Jon, Jon, Jon...

The fact that people can and do get bad CS from Kobo, often enough to make it become an actual meme about Kobo, means that for someone who sees CS as the main factor in choosing a device, Kobo is NOT a good choice.

Maybe you get good service from Kobo CS. But far more likely, you don't.
The fact that certain longtime Kobo-owning members here are okay with the level of CS they get, does not fill me with confidence.
The fact that the majority of discussions about Kobo CS involve people complaining about it, does not fill me with confidence.

I am willing to acknowledge that Kobo CS *can* be good, and *can* result in satisfactory outcomes.
But one does not choose a device based on whether the main determining factor *can* work out, but doesn't have to and in fact usually doesn't.

[Cinisajoy]

I got good CS from Kobo but I still can't open those books. So there is that.

[Barbara1955]

Originally Posted by JSWolf

You left out the people who post saying they've had good or very good service from Kobo CS. So don't make it sound worse than it is.

[Barbara1955]

Originally Posted by eschwartz

Jon, Jon, Jon...

The fact that people can and do get bad CS from Kobo, often enough to make it become an actual meme about Kobo, means that for someone who sees CS as the main factor in choosing a device, Kobo is NOT a good choice.

Maybe you get good service from Kobo CS. But far more likely, you don't.
The fact that certain longtime Kobo-owning members here are okay with the level of CS they get, does not fill me with confidence.
The fact that the majority of discussions about Kobo CS involve people complaining about it, does not fill me with confidence.

I am willing to acknowledge that Kobo CS *can* be good, and *can* result in satisfactory outcomes.
But one does not choose a device based on whether the main determining factor *can* work out, but doesn't have to and in fact usually doesn't.

When I got the Litterri I had problems scync them with ADE They couldn't help But the CS rep put me in touch with ADE CS & between the 2 of them & me in a 3 way conference got it fixed. But when they crashed ALL CS said was o out of warenty ..cant help you So I never found out what happened to them. Yes I was peeved. After that I just didn't bother to call... Sony was out of warenty also.

[barryem]

My customer service experience with Kobo was both terrible and excellent. It took about 2 weeks of trying every day, sometimes over and over again, to finally get through to them. When I finally did the guy was surprisingly helpful. He didn't really know how to solve my problem but he did a bit of digging and found a solution.

That makes me concerned about buying another Kobo but if I wanted one I probably wouldn't let that stop me from getting it.

Barry

[Barbara1955]

sheesh I finally had to contact CS ...its been a week nothing! After repeating the Whole mess over the person went to check took 5 mins they cam back told me I would receive refund $109 in 2-3 business days. Refund back to my sons account just like it was paid for. I hope that don't mean by payment plan!!!

[Barbara1955]

Got IT! All at once ... Not sure when But Christmas son checked his bank.. there it was

[Barbara1955]

Originally Posted by barryem

My customer service experience with Kobo was both terrible and excellent. It took about 2 weeks of trying every day, sometimes over and over again, to finally get through to them. When I finally did the guy was surprisingly helpful. He didn't really know how to solve my problem but he did a bit of digging and found a solution.

That makes me concerned about buying another Kobo but if I wanted one I probably wouldn't let that stop me from getting it.

Barry

Since CS is iffy I been thinking of getting a Used Kobo Glo hd. Any one know what a good price would be in US$$ New on the site is $129.. Canadian dollars... What would that translate into US$$? I was thinking about 1/2 that. ? I could adv for one in the Flea Market on here IF I had a clue as to what to offer some one & S&H of course.

[AnemicOak]

The price on the Kobo site is what you'll be charged in USD (they currently show $109.99 w/ free shipping). For currency conversions when buying from someplace like Chapters you can use this site...

http://www.xe.com/currencyconverter/


Don't know how easy it'll be to find a used one since it's a current device that hasn't been out a year yet, but I doubt you'll find one for 1/2 price (considering what most older readers still often go for). If you do it'd be a great price.