Onyx is dumping M90 users like a rock

[Zetmolm]

Originally Posted by eLiNK

Hey, I did not say they would not support other models in general or M90 in particular.

That's true, you did not say that. Sorry for suggesting that you did.

Let's hope they release 1.6 soon for all other models. Including the improved version of CoolReader.

[PF4Mobile]

Originally Posted by eLiNK

An interesting new feature is the export of handwritten notes in PDF files into a new separate file (PDF) that can be transferred to another device or computer.

Yeap, that is a standard Adobe feature, it is a very practical format, no need to tranfer a 100M PDF just when you have just 200KB of comments. I hope it is that one.

Here is a link
http://en.wikipedia.org/wiki/Portabl...rmat#AcroForms

[jian1]

I've complained it to Onyx-USA, phoned Onyx China (long distance call for half an hour!), ranted over Onyx Chinese forum. nothing, nada got solved.

This is actually the last place I'd rant since I'd like to pressure Onyx resellers to inform their bosses that users ain't very satisfied.

If you ever read my threads carefully, you'd notice that for each thread, I had something new to say about, a new bug, a call to their headquater, or a temporary fix for freeze. I don't felt it's right to group all of them together as lots of people tend to skip vital info among replies instead of a separate thread.

btw, 1.6.1 is out, at least Onyx offically announced it for M92 at their Chinese forum.

Nope, I can pretty much live up with the crappy IR button (almost never use it for page navigation), or slow page turning, but what I can't tolerate is the crashing, out of whack response. It did not happened occasionally, for which I certainly would not complain. This thing crashes everyday use, page turning, it crashes, bookmarking, darn, it's gone, pluging the usb cable, the entire book suddenly lost and I have to read again from page 1. It's almost unreadable by my already lowered expectation. Even the shield they've promised me in one of those emails I've exchanged with never materialized, and you were mocking me for not know how to fix a speaker problem? Why would the consumer spend 10ish dollars over a magnetic shield while the manufacturer failed to even ship such a simple fix, despite its promises?!

I apologize for the potty mouth part, and I would shun myself away from the unnecessary profanity. However, there's no way I could improve my grammatical skill, and as far as I've concerned, this isn't a forum about English literacy, right? I've taught a few math/CS courses at my university while I was still in grad school, and none of the students complained about my English skills and pretty certain I've made a heck a lot more mistakes back then.. why can't we focus on the issues instead of some petty language blemishes?

[ignacio ferrer]

Originally Posted by jian1

I apologize for the potty mouth part, and I would shun myself away from the unnecessary profanity. However, there's no way I could improve my grammatical skill, and as far as I've concerned, this isn't a forum about English literacy, right? I've taught a few math/CS courses at my university while I was still in grad school, and none of the students complained about my English skills and pretty certain I've made a heck a lot more mistakes back then.. why can't we focus on the issues instead of some petty language blemishes?

Focus on what issues? You bought a crappy product and neither the product will change nor are you requesting/getting a refund(as would be customary in Europe).
So what issues are left to discuss?

[BCotton]

Originally Posted by jian1

phoned Onyx China (long distance call for half an hour!)

Asked for an upgrade to M92?

[surax]

Originally Posted by jian1

I've complained it to Onyx-USA, phoned Onyx China (long distance call for half an hour!), ranted over Onyx Chinese forum. nothing, nada got solved.

This is actually the last place I'd rant since I'd like to pressure Onyx resellers to inform their bosses that users ain't very satisfied.

If you ever read my threads carefully, you'd notice that for each thread, I had something new to say about, a new bug, a call to their headquater, or a temporary fix for freeze. I don't felt it's right to group all of them together as lots of people tend to skip vital info among replies instead of a separate thread.

btw, 1.6.1 is out, at least Onyx offically announced it for M92 at their Chinese forum.

Nope, I can pretty much live up with the crappy IR button (almost never use it for page navigation), or slow page turning, but what I can't tolerate is the crashing, out of whack response. It did not happened occasionally, for which I certainly would not complain. This thing crashes everyday use, page turning, it crashes, bookmarking, darn, it's gone, pluging the usb cable, the entire book suddenly lost and I have to read again from page 1. It's almost unreadable by my already lowered expectation. Even the shield they've promised me in one of those emails I've exchanged with never materialized, and you were mocking me for not know how to fix a speaker problem? Why would the consumer spend 10ish dollars over a magnetic shield while the manufacturer failed to even ship such a simple fix, despite its promises?!

I apologize for the potty mouth part, and I would shun myself away from the unnecessary profanity. However, there's no way I could improve my grammatical skill, and as far as I've concerned, this isn't a forum about English literacy, right? I've taught a few math/CS courses at my university while I was still in grad school, and none of the students complained about my English skills and pretty certain I've made a heck a lot more mistakes back then.. why can't we focus on the issues instead of some petty language blemishes?

I agree with jiant1. I have removed the speakers to write.
I hope a new firmware. To annotate is to leave the reading.
My PocketBook 903 is much better.

[thomas01155]

Originally Posted by ignacio ferrer

Focus on what issues? You bought a crappy product and neither the product will change nor are you requesting/getting a refund(as would be customary in Europe).
So what issues are left to discuss?

I'm trying to get a refund under:
Under the Directive 1999/44/EC of the European Parliament Article 2
Conformity with the contract

1. The seller must deliver goods to the consumer which are in conformity with the contract of sale.

2. Consumer goods are presumed to be in conformity with the contract if they:

(a) comply with the description given by the seller and possess the qualities of the goods which the seller has held out to the consumer as a sample or model;

(b) are fit for any particular purpose for which the consumer requires them and which he made known to the seller at the time of conclusion of the contract and which the seller has accepted;

(c) are fit for the purposes for which goods of the same type are normally used;

(d) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by the seller, the producer or his representative, particularly in advertising or on labelling.

Ebookreader discounter are not in conformity of the contract due to the device being faulty as they do not show the quality and performance of normal goods of the same type. They are not fit for the purposes for which goods of the same type are normally used. It has not been made know at the time of contract that the Onyx Boox M91S does not function correctly.

ebookreaderdiscounter.com are currently being non-compliant. I have been looking at there terms:
10.2 Only the Roermond District Court is competent to take cognizance of disputes between parties

I will not be taking court action yet but pursue other avenues first.

[thomas01155]

I have now been offered a refund for the Onyx Boox M91S I just have to pay for the postage to send it back. I'm seeking further legal advice before taking any action.

[Pelen]

Hi All,

After 6 months of continuous emails back and forth from the Onyx help desk who were unable to help with any of the issues I had with my M90's, I spoke with the supplier in the USA and agreed to return the M90's to them for a refund. Even though they have agreed to a refund they are only willing to refund the current price of the M90's $299 not the price I paid 6 months ago $499.

A few days ago I informed them that I had returned the two M90's and they were waiting at their local post office for them to pick up. This was their response.


“Once they're picked up, the refund will be sent. We did not achieve our feedback today without some of the best customer service around. We are grateful for your concerns. They will be addressed. If you would like, we have recently received authorization from Onyx to upgrade all returned M90s to M92s, and sent along with free 4GB SD cards for $100 USD each, with free shipping. So far all our US customers have accepted the deal and are quite happy with their purchase. Would you like to do the same? That gives you a significant discount off of the newest and fastest eBook reader from Onyx. Look online for reviews of the M92. They are all rate the device quite highly”.

************************************************** **********************

Couldn’t believe they had the cheek to ask for another $100 for the next model, one would have assumed that as a manufacturer of a faulty product they would give you the newer model free of charge. And apologize for all the difficulties we have had with their product.

I emailed the supplier and informed them that I will never again purchase any Onyx products even though they know it is a faulty product they are still selling them, and have requested a total refund. Not the current price they have on their web site.

So will wait and see what they do in relation to a refund.

[ignacio ferrer]

Originally Posted by Pelen

Look online for reviews of the M92. They are all rate the device quite highly”.

They must be dreaming: so far there is no independent test of this device in a magazine or online publication. Only videos by sellers - conveniently omitting all the bothersome negative details.

[Booxtor]

Originally Posted by ignacio ferrer

They must be dreaming: so far there is no independent test of this device in a magazine or online publication. Only videos by sellers - conveniently omitting all the bothersome negative details.

Hi,
I think you are sometimes not fair to sellers.

1. It was me, who showed "all bothersome the negative details" of M90 in my videos long before they started to sell it. I am a seller.
2. He is for sure not a seller: http://baach.de/Members/jhb/onyx-boox-m92-experience.

I am not only selling M92, but also working with it (use it for reading scientific books and by doing exercises in some foreign languages)
It satisfies most of my needs actually.

Peace!

[ignacio ferrer]

Originally Posted by Booxtor

Hi,
I think you are sometimes not fair to sellers.

1. It was me, who showed "all bothersome the negative details" of M90 in my videos long before they started to sell it. I am a seller.
2. He is for sure not a seller: http://baach.de/Members/jhb/onyx-boox-m92-experience.

I am not only selling M92, but also working with it (use it for reading scientific books and by doing exercises in some foreign languages)
It satisfies most of my needs actually.

Peace!

You are telling me you sold the M90 and at the same time published a negative video? That was probably when PB was the hot sell at your store.

I consider this Ibach guy as part of a marketing strategy to make people hot for the M92 - and it worked: he appeared here for a short while, had only positive things to say: as soon as users actually had the reader in their hands they could notice very fast what he forgot to mention.

I am not saying the M92 is really a bad product, but it is a work in progress and normally only finished products can succeed in the marketplace.

I like others appreciate your efforts, but in all honesty - it is not the efforts that count, but the results - that concerns the absolut dismal performance/behavior of Onyx.
And I am pretty sure there are some hardware issues(freezing among one): it is like having a car you have to jump-start regularly.

And last but not least: there are no independent tests whatsoever ...

[tuxor]

Originally Posted by ignacio ferrer

And last but not least: there are no independent tests whatsoever ...

There doesn't exist anything like that in this world. And why this: "they must be dreaming"? They talked about reviews of M92 and you find a pretty nice number of those even on this forum alone...

[ignacio ferrer]

Originally Posted by tuxor

There doesn't exist anything like that in this world. And why this: "they must be dreaming"? They talked about reviews of M92 and you find a pretty nice number of those even on this forum alone...

You know exactly what I mean: test in a reputable publication.
They do not exist for a reason.
Actual reviews: where? It is mostly "finally my reader arrived", I can't wait to get it", finally there is a black version".


And all the reports how to use the reader as a productivity tool have disappeared, only to be replaced by self-made programs of no use except for Linux-Freaks ...

[tuxor]

Here are some reviews, but I'm sure you won't accept those as reviews:

https://www.mobileread.com/forums/sho...05&postcount=4
https://www.mobileread.com/forums/sho...3&postcount=56
https://www.mobileread.com/forums/sho...&postcount=228
https://www.mobileread.com/forums/sho...04&postcount=1
https://www.mobileread.com/forums/sho...60&postcount=2

You find lots of this kind. I'm not really keen on looking around the forum for all reviews for you now. But if you add up all of these reviews and add mine and jbaach's, you finally get a pretty nice overview of general user experience with M92, that's at least as meaningful and independent as those user reviews at amazon.com are - and I deem them pretty helpful after all.

And "test in a reputable publication". Doesn't sound either like anything I ever saw in this world. But in my opinion, you wouldn't learn more from an "independent" review than from any other review. The only thing you can do wrong in general is believe the "conclusion" of any review out there. You should simply make a list (for you personally) of advantages and disadvantages of the device in question. You can collect those advantages and disadvantages from many reviews and usually it's not important that they are independent, it's usually enough if you have a lot of reviews.

A good review is not an independent one (because there is no such thing) but an exhaustive and thorough one that doesn't leave out any detail of the product. But in the end you don't need one such thorough review, because you can add up lots of small reviews and this serves the same purpose.