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Old 11-23-2010, 01:32 PM   #46
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Quote:
Originally Posted by Paulinafrica View Post
I phoned Amazon CS again and I definitely have to send it at my expense via courier, which I did today for $133, shortly afterwards I got a mail from Amazon saying that they will pass credit for that amount, fast and efficient service so far. I also spoke to them about my shipping date and that has been adjusted to somewhere around 29th November to 5th December, so a bit of a result all round today. The only down side is that they debited my credit card and will issue a refund in the next day or two, that's for the second time recently, poor old card has taken a bit of a hiding recently .
Cheers
Paul
Congrats as well, Paul. See, sometimes it helps to speak to a person in stead of an emailmachine-thing. Although when Amazon said to me that they would deliver only on the21 of January, that was a person too.
But not everybody has the same ' speed' over there, and I must say that at one time when I phoned, I couldn't understand one thing because of the strong accent. But all friendly. No question about that.

oooooooooooooooooooooooo
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Old 11-24-2010, 11:21 AM   #47
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Originally Posted by DMSmillie View Post
Seems OK still in the UK. I just checked, and they're limiting UK purchases to a maximum of 3 Kindles per customer, but they'll be delivered in the normal 2-3 days from time of purchase.

So... just a guess, but I think maybe they're focusing on the locations where they have an active Kindle bookstore (US and UK), with fewer Kindles allocated to sales elsewhere?

- Donna
You may well have something there, Donna. I hadn't even thought about that angle!

Holly
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Old 11-29-2010, 07:09 AM   #48
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Replacement has arrived
Well, how about that, another good showing from Amazon CS, the replacement unit arrived today in Johannesburg, 3 days ahead of schedule! I hope that this little bugger is going to behave itself better than the last one

Quote:
November 29, 2010 09:49:00 AM Johannesburg So Delivered
November 29, 2010 07:23:00 AM Johannesburg ZA Out for delivery
November 28, 2010 07:46:00 AM Johannesburg ZA Arrival Scan
November 28, 2010 07:22:00 AM Johannesburg ZA Completed customs clearance process
November 28, 2010 06:41:00 AM Johannesburg ZA Arrival Scan
November 26, 2010 04:57:00 AM Cincinnati Hub OH US Departure Scan
November 26, 2010 03:12:00 AM Cincinnati Hub OH US Arrival Scan
November 24, 2010 11:04:00 PM Louisville KY US Departure Scan
November 24, 2010 11:04:00 PM Louisville KY US Arrival Scan
November 24, 2010 03:32:00 PM Louisville KY US Shipment received by carrier
Cheers
Paul
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Old 11-29-2010, 12:16 PM   #49
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Quote:
Originally Posted by Paulinafrica View Post
Well, how about that, another good showing from Amazon CS, the replacement unit arrived today in Johannesburg, 3 days ahead of schedule! I hope that this little bugger is going to behave itself better than the last one

Cheers
Paul


Thanks for the update, Paul.

Holly
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Old 02-15-2011, 05:28 PM   #50
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Big bump. For those returning their kindle, how long did it take for you to get reimbursed for the replacement kindle and your shipping costs?
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Old 02-16-2011, 09:34 AM   #51
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I don't know about other countries, but I'm in the US, and Amazon shipped me a replacement for free, e-mailed me a prepaid return shipping label, and took down my credit card info as collateral so that in case I did not return the damaged Kindle within 30 days, they would charge me, but not before.

Which is to say... no cost to me, whatsoever. No reimbursement because there was no initial charge.
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Old 02-18-2011, 06:23 AM   #52
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I had a discussion with Amazon today about returning my damaged unit. I was sent an email within an hour informing me that they were processing a refund & also charging my account with the statement that both will appear within 2-3 days. Apparently as I am in Australia they needed to recharge me then do a refund.

I then received an email notifying me that the refund had been processed with the statement "Refunds typically complete within 10 business days and appear as a credit on your statement". So i'm guessing 2-10 days.

I need to post my damaged unit and send them an invoice for the postage cost. I wasn't given a reimbursement timeframe however in the original email it does state that if I have any additional inport charges to fax them to Amazon and they will reply within 3-5 business days.
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