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Old 09-12-2018, 12:30 PM   #466
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Amazon have passed my issue onto their advanced technical team. I'm hoping they can find out what the problem is or maybe roll back the update on my kindle (I tried to do this using a previous .bin file but it didn't work - no surprises there).

If they can't find anything wrong with it over the next couple of days they will offer me a replacement.

Although I have had multiple problems with my 7" Oasis, I still think amazon are wonderful to deal with wrt customer service (I always use their chat function, by the way, I know some of you have had problems dealing with them over the phone).

So I'm really as happy as I could be about this right now, glad they have taken this seriously and are willing to investigate the software issue while making it clear I will definitely get a replacement if they can't find a reason for the issue.

So, thank you to the person complaining about people complaining about battery life, you shook me out of my complacency and made me realize my battery life was completely unacceptable - the very opposite of your desired outcome.

And, of course, a sincere thank you to Harry and others who have been helpful and supportive.
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Old 09-12-2018, 02:59 PM   #467
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So glad they are working with you to resolve the problem

If it wasn't for you explaining the software update I wouldn't have known that my oasis 2 is also on the latest 5.9.7 update. I know it must have been done automatically because I didn't update it myself. So I'll be waiting to see if the update was the problem. I know not everyone is seeing it on their device but it seems that just recently my battery is draining more than usual. Not as severe as yours but enough that I noticed it too.

Good Luck !
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Old 09-12-2018, 06:59 PM   #468
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Originally Posted by Pjama View Post
Although I have had multiple problems with my 7" Oasis, I still think amazon are wonderful to deal with wrt customer service (I always use their chat function, by the way, I know some of you have had problems dealing with them over the phone).

So I'm really as happy as I could be about this right now, glad they have taken this seriously and are willing to investigate the software issue while making it clear I will definitely get a replacement if they can't find a reason for the issue.
I am glad Amazon is taking it serious enough. I am really interested how this plays out. Even if they cannot figure it out and you end up with a replacement, please do tell in as much technical detail why they couldn't fix it.
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So, thank you to the person complaining about people complaining about battery life, you shook me out of my complacency and made me realize my battery life was completely unacceptable - the very opposite of your desired outcome.
I am going out on a limb and answer for j.p.s: how you handled it is exactly what he wants. You habe reasonable expectations and are willing to work with Amazon to solve your personal and individual issue with your Kindle. Had you shown a different attitude (Amazon is bad, they ruined my Kindle, I will never buy again), it would have painted a different picture. Amazon is far from perfect, and that is to be expected. How they deal with customers that do have issues tells me just how excellent their customer service can be. Some might have bad luck, but you cannot please everybody. In my personal experience dealing with CS, if you have reasonable expectations, you will be dealt with very friendly and satisfactory.

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And, of course, a sincere thank you to Harry and others who have been helpful and supportive.
As you know, secretely, Harry is just an unpaid spokesperson for Amazon to smooth over PR issues. (j/k, of course, if that wasn't clear)
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Old 09-13-2018, 12:59 PM   #469
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I reserve the right to be annoyed about a battery that doesn’t even give me a full day of reading. On the top of the line device. And it is not indexing or anything like that. Light is always off, small font (fewer pages turns) and WiFi always off. Basically I’m using it 'hobbled' and it still doesn’t last from one day to the next. Apart from 'that' I do like it very much. But having had kindles 2, 3, basic (with the page turn buttons), then paperwhite and Voyage, all of which had the battery life as claimed in the amazon specs, I do feel this is disappointing. And I’m sick of people saying that this is not a legitimate feeling to have re the battery life.

I can’t even take it away overnight without a battery pack (which I do have, yes), but it annoys me that amazon think this is acceptable.

If the (perfectly good in my experience) cover was recalled for being substandard, why hasn’t the oasis 2 been recalled? It’s not up to doing its one job. And don't even think about using Audible on it, unless you want to watch your battery count down in real time.
How long do you spend reading in a day? I can read for 4-5 hours per day on it for at least a few days before having to charge it. This is with wifi on, light set to 12, and font size set to ~7 (it goes up and down depending on how tired my eyes are)

I went away this past weekend to an area where there was no wifi signal, and accidentally left the wifi on all weekend, so it was searching but not connecting. I charged the battery before I left on Friday morning, and still had 60% battery left when I got home Sunday night.

Are you absolutely certain that nothing is indexing?

Shari
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Old 09-13-2018, 04:47 PM   #470
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How long do you spend reading in a day? I can read for 4-5 hours per day on it for at least a few days before having to charge it. This is with wifi on, light set to 12, and font size set to ~7 (it goes up and down depending on how tired my eyes are)

I went away this past weekend to an area where there was no wifi signal, and accidentally left the wifi on all weekend, so it was searching but not connecting. I charged the battery before I left on Friday morning, and still had 60% battery left when I got home Sunday night.

Are you absolutely certain that nothing is indexing?

Shari
Could you please kindly translate time units to page turns? I guess you know that it's kinda misleading, all these hours/days, since, on one hand, all of us have different reading speed, and on the other hand –– it's exactly page turns who consumes the battery.
TIA!
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Old 09-13-2018, 05:51 PM   #471
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Could you please kindly translate time units to page turns? I guess you know that it's kinda misleading, all these hours/days, since, on one hand, all of us have different reading speed, and on the other hand –– it's exactly page turns who consumes the battery.
TIA!
Sorry, but time ereader is not sleeping, and time ereader is sleeping also consume battery charge and any one of the 3 can be dominant depending on usage patterns.
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Old 09-13-2018, 06:23 PM   #472
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Could you please kindly translate time units to page turns? I guess you know that it's kinda misleading, all these hours/days, since, on one hand, all of us have different reading speed, and on the other hand –– it's exactly page turns who consumes the battery.
TIA!
Yeah...I have absolutely no idea how many times I turn a page in an hour, and I have no interest in figuring it out. I did mention that I have wifi on all of the time, and that the light is set to 12 all of the time. Those things definitely consume battery as well.

I was replying to pjama, and contrasting my usage with his. He mentioned that his battery was dying with light and wifi off, and small font used to minimize battery use.

Just curious...have *you* counted how many times you turn a page in an hour? If so...how boring was the book you were reading while you were doing that?

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Old 09-13-2018, 07:00 PM   #473
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How long do you spend reading in a day? I can read for 4-5 hours per day on it for at least a few days before having to charge it. This is with wifi on, light set to 12, and font size set to ~7 (it goes up and down depending on how tired my eyes are)

I went away this past weekend to an area where there was no wifi signal, and accidentally left the wifi on all weekend, so it was searching but not connecting. I charged the battery before I left on Friday morning, and still had 60% battery left when I got home Sunday night.

Are you absolutely certain that nothing is indexing?

Shari
Hi, I’m getting about seven hours out of it, four hours one day, three the next.

Font size 4, light zero to 4.

WiFi off, not indexing (checked using the search for string of gibberish).

Amazon are investigating now, they’re pulling log files off my kindle and will let me know what they find.

I’ll update this thread with the outcome.
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Old 09-13-2018, 08:08 PM   #474
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Just curious...have *you* counted how many times you turn a page in an hour? If so...how boring was the book you were reading while you were doing that?

Shari
Last month, I churned through ~249 pages/hour according to Kobo's Reading Life. No counting needed, just an email that supplies hours read and pages read (flipped) in the month.
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Old 09-13-2018, 09:22 PM   #475
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Last month, I churned through ~249 pages/hour according to Kobo's Reading Life. No counting needed, just an email that supplies hours read and pages read (flipped) in the month.
So that only works if you are reading a book bought from Kobo while reading on a Kobo device, correct? Or is it some configuration setting that I've missed? I've never gotten an email like that from Kobo, no matter how much I've read on my Kobo AuraHD.

Shari
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Old 09-13-2018, 10:52 PM   #476
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You guys know how many times you change pages? how? I can only tell that it takes me so many hours to read a book with that many pages. That is pretty sturdy as a number at this point. But that is just because by now I know how long it takes me for a book of a certain size. I don't know how many pages that is. My pages wouldn't be someone elses pages of course.

I read on number 3 right now with a loaded font of deja vu bold #1. My light is at #8 always. I have wifi on always. I can read a book a day and if its "normal" sized books its maybe 3 days with the O2. When I add up the actual read times, it seems to match what they advertise for the O2.

So yeah, 7 hours reading time with those perimeters are not in the normal range at all. I hope you get some help on that front Pjama. You should get more and I hope you get a replacement if they can't fix it.

I got 7 hours reading time with the O1, out of the cover. So not at all what is normal for the O2.
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Old 09-14-2018, 01:31 AM   #477
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Sorry, but time ereader is not sleeping, and time ereader is sleeping also consume battery charge and any one of the 3 can be dominant depending on usage patterns.
Sleeping takes about 1-2% per night, so it's not sufficient for rough estimations. Non-sleeping time can be considered in parallel with page turns –– anyway we can talk about battery drain per page. Also, I did check the battery life performance on 100 page turns with reading and without reading, just one by one. The difference is negligible, about 1/10. Sorry, bout not any of these 3 factors can be dominant(well, assuming you don't just keep the device sleeping on your shelf for a month ) –– page turns do dominate absolutely.

Last edited by petrovich; 09-14-2018 at 01:44 AM.
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Old 09-14-2018, 01:42 AM   #478
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Yeah...I have absolutely no idea how many times I turn a page in an hour, and I have no interest in figuring it out. I did mention that I have wifi on all of the time, and that the light is set to 12 all of the time. Those things definitely consume battery as well.

I was replying to pjama, and contrasting my usage with his. He mentioned that his battery was dying with light and wifi off, and small font used to minimize battery use.

Just curious...have *you* counted how many times you turn a page in an hour? If so...how boring was the book you were reading while you were doing that?

Shari
Hmmm. Well, the book wasn't boring at all, and all I need to count page turns is location at the beginning and at the end of reading. I(and you too ) do know how does location change with a single page turn, thus I can easily calculate the number of page turns.
So my battery gives me about 1500-1700 page turns with no backlight and about 1000-1200 with backlight on level 9. I read about 2 pages a minute and so it gives me about 13 hrs of reading(or about 8 with backlight).
I'm just not sure whether it is normal and thus try not to miss any statistics from other users. I didn't mean to be rude or aggressive while asking you.
Oh yes, this is all with WiFi off, of course. With WiFi on everything runs about three times faster, IIRC.
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Old 09-14-2018, 01:46 AM   #479
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You guys know how many times you change pages? how?
Look at location, turn the page and look at location again, and here is the page turn cost in locations. Now check location at the beginning and at the end of reading –– and voila

Last edited by petrovich; 09-14-2018 at 09:55 AM.
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Old 09-14-2018, 01:39 PM   #480
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Hmmm. Well, the book wasn't boring at all, and all I need to count page turns is location at the beginning and at the end of reading. I(and you too ) do know how does location change with a single page turn, thus I can easily calculate the number of page turns.
So my battery gives me about 1500-1700 page turns with no backlight and about 1000-1200 with backlight on level 9. I read about 2 pages a minute and so it gives me about 13 hrs of reading(or about 8 with backlight).
I'm just not sure whether it is normal and thus try not to miss any statistics from other users. I didn't mean to be rude or aggressive while asking you.
Oh yes, this is all with WiFi off, of course. With WiFi on everything runs about three times faster, IIRC.
I may be able to get an approximation using that method, but it wouldn't be accurate at all. As I said, I frequently change the font size while reading, depending on how tired my eyes are, and whether or not I'm wearing my glasses. The font size swings from 6 to 10 (If I'm really tired, or it's a bad allergy day, it can go higher than 10, but that doesn't happen often. I've also gone smaller, but not very often.). I also change the boldness setting depending on how my eyes feel, which will also change the number of locations per page. A quick test shows that the number of locations per page varies from 8 for font size 6 to 3 for font size 10, all on boldness 4.

I'll try to remember note the location numbers at the start and end of my next reading session.

Shari
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