Ok hate me... Kindle or Nook? - Page 3

kevindorsey · 03-23-2010, 02:44 PM

Nook doesn't hold value in comparison to Kindles, I think that opinion has held over for after some thorough reviews.

TallMomof2 · 03-23-2010, 03:45 PM

Has anyone mentioned Customer Service? Amazon has amazing CS. You can usually talk to a person who can actually help you with your problem. After I'd owned my original Kindle 1 for several months the screen stopped working. I called up Amazon and after a couple of troubleshooting steps Amazon sent me overnight a new Kindle with prepaid return shipping and all I had to do was pack the broken one in the box and send it back.

The very few times I've needed to contact Amazon about my Kindle I've always had great results. What I've learned is that good CS is very important and should be considered when making a purchase.

kindlekitten · 03-23-2010, 04:50 PM

Quote:

Originally Posted by TallMomof2

Has anyone mentioned Customer Service? Amazon has amazing CS. You can usually talk to a person who can actually help you with your problem. After I'd owned my original Kindle 1 for several months the screen stopped working. I called up Amazon and after a couple of troubleshooting steps Amazon sent me overnight a new Kindle with prepaid return shipping and all I had to do was pack the broken one in the box and send it back.

The very few times I've needed to contact Amazon about my Kindle I've always had great results. What I've learned is that good CS is very important and should be considered when making a purchase.

yep, that has come up a few times. hands down I don't think anyone can beat their customer service

TuxGirl · 03-26-2010, 05:03 PM

I believe that the nook does not get any cell service outside the US. In fact, I believe that there is *no* support whatsoever for the nook outside the US. Since you mentioned being in Europe, I recommend checking that out.

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03-23-2010, 02:44 PM	#31
kevindorsey Evangelist Posts: 488 Karma: 258 Join Date: Mar 2009 Device: kindle	Nook doesn't hold value in comparison to Kindles, I think that opinion has held over for after some thorough reviews.

03-23-2010, 03:45 PM	#32
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	Has anyone mentioned Customer Service? Amazon has amazing CS. You can usually talk to a person who can actually help you with your problem. After I'd owned my original Kindle 1 for several months the screen stopped working. I called up Amazon and after a couple of troubleshooting steps Amazon sent me overnight a new Kindle with prepaid return shipping and all I had to do was pack the broken one in the box and send it back. The very few times I've needed to contact Amazon about my Kindle I've always had great results. What I've learned is that good CS is very important and should be considered when making a purchase.

03-26-2010, 05:03 PM	#34
TuxGirl Groupie Posts: 179 Karma: 141378 Join Date: Sep 2009 Device: kindle	I believe that the nook does not get any cell service outside the US. In fact, I believe that there is no support whatsoever for the nook outside the US. Since you mentioned being in Europe, I recommend checking that out.

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