Ordered AURA ONE FROM kobo only! - Page 3

NightGoat · 09-07-2016, 11:27 AM

Quote:

Originally Posted by jackastor

I noticed that too Nightgoat.. Seems to me it's a pyramid scheme the ones who got in first are reaping rewards while the schmuks like us are left dumbfounded..

Jack

Maybe we're unwittingly part of some social experiment.
The whole thing seems too ludicrous for a legitimate company.

Barnes and Noble aren't even this bad.

jdcarpe · 09-07-2016, 11:31 AM

Ordered my One direct from Kobo on the 31st. Received a confirmation email shortly after I placed the order, then...nothing. I've received no further emails from Kobo regarding my order.

I did receive a notification from Fedex this morning, since I'm signed up to receive a notification any time something is sent to my address. Seems the package shipped from HK yesterday, and will arrive on Friday the 9th.

SCION · 09-07-2016, 11:32 AM

I have a problem with funds being held at-will. You don't tie up the consumer's money simply because the item is not available for timely shipment, and no notification or status updates provided, even when requested by the consumer.

I opened a dispute with PayPal. Kobo will be notified and is expected to respond. per PayPal terms. At any time I can escalate and file a PayPal claim, at which time PayPal will make the decision on what action to take. In this case (vendor can't provide proof of shipment), I believe a refund is warranted. If I don't receive a tracking number or the item, or Kobo does not respond via the PayPal dispute resolution center by end of day tomorrow, I'll file a claim to get my money back. I've exercised patience and proactively sought information from Kobo customer service to no avail.

Note: I ordered around 10:30am (central) on the 30th.

slayda · 09-07-2016, 11:40 AM

I'm in the US and ordered directly from Kobo on the 30th at 10 AM. Tracking number showed it in Memphis, TN on 2nd. Received unit on 6th at about 9 AM.

Kurt · 09-07-2016, 11:42 AM

Quote:

Originally Posted by bookwurm70

Cancel if you want. Just puts me farther up in the queue.

well, no help for you there - sorry

they know nothink! (think sgt Shultz)

no info at all - customer service (such as it is) can't even see that I have a pre-order let alone whether I ordered it in the last hour or not

and that is exactly why I would like to cancel (if I could) - so unprofessional

Bookworm_Girl · 09-07-2016, 11:53 AM

I don't think there is queue that makes any sense and that is what is the most frustrating. Since I live in the Western US, I actually ordered on the 29th before I went to bed (which would have been equivalent to 12:21AM EST on the 30th). Can't get much earlier in the queue than that! So it's hard to be patient when people who ordered later already have the product in hand. I also ordered a cover at the same time. I am wondering if they have delays in the cover stock, and Kobo can't (or won't) split up an order into multiple shipments.

UK2LV · 09-07-2016, 12:29 PM

I ordered an Aura One from the Kobo website on August 30th at 07:50 am. I've received no status updates since the original confirmation order. Frustrating!

bookwurm70 · 09-07-2016, 01:06 PM

Quote:

Originally Posted by jdcarpe

I did receive a notification from Fedex this morning, since I'm signed up to receive a notification any time something is sent to my address. Seems the package shipped from HK yesterday, and will arrive on Friday the 9th.

Thanks for the tip! I just set up Fed Ex to notify me when a package is sent to me.

Kurt · 09-07-2016, 01:42 PM

well, there we go
signed up for delivery notifications for/with FedEx
low and behold there is supposed to be a delivery before noon this Friday from KERRY LOGISTICS (HK) LTD (assuming...)

nothing from Kobo of course

thanks jdcarpe!

Bookworm_Girl · 09-07-2016, 02:26 PM

I have delivery notifications setup for both FedEx and UPS. I see nothing yet.

jscris · 09-07-2016, 02:27 PM

Nothing on Fedex, UPS or USPS.... Ordered the morning of the 30th.

SCION · 09-07-2016, 02:29 PM

Quote:

Originally Posted by Bookworm_Girl

I have delivery notifications setup for both FedEx and UPS. I see nothing yet.

Same here.

Sent from my Nexus 6P using Tapatalk

NightGoat · 09-07-2016, 03:19 PM

Ironically, I just read that the word rakuten is the Japanese word for optimism.

SCION · 09-07-2016, 03:30 PM

Quote:

Originally Posted by SCION

I have a problem with funds being held at-will. You don't tie up the consumer's money simply because the item is not available for timely shipment, and no notification or status updates provided, even when requested by the consumer.

I opened a dispute with PayPal. Kobo will be notified and is expected to respond. per PayPal terms. At any time I can escalate and file a PayPal claim, at which time PayPal will make the decision on what action to take. In this case (vendor can't provide proof of shipment), I believe a refund is warranted. If I don't receive a tracking number or the item, or Kobo does not respond via the PayPal dispute resolution center by end of day tomorrow, I'll file a claim to get my money back. I've exercised patience and proactively sought information from Kobo customer service to no avail.

Note: I ordered around 10:30am (central) on the 30th.

Reached out to customer service again via phone. Representative placed me on hold for 10 minutes to supposedly give me an order update, only to give me the party line...can't access system and will forward to another department. Told me to continue to wait for an email response from that department. A few minutes later I get the typical Incident Response email.

Quote:

You contacted us because you need to track your order.
We let you know that we will escalate it to the concerned department .
We will get back to you once they reply.

We appreciate your patience.

Well, I'm all out of patience when you take my money and don't have the courtesy to provide me with basic order information. I filed a claim with PayPal, not going to wait until tomorrow. Neither UPS nor FedEx is aware of scheduled deliveries. If the item shows up unexpectedly I'll cancel the claim if the refund hasn't been processed. I'm beyond disappointed at this stage.

SCION · 09-07-2016, 03:41 PM

Voila! I file a claim with PayPal and get a tracking number a few minutes later. Ain't that somethin'. Shipped via FedEx; scheduled for delivery Friday morning.

09-07-2016, 11:32 AM	#33
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	I have a problem with funds being held at-will. You don't tie up the consumer's money simply because the item is not available for timely shipment, and no notification or status updates provided, even when requested by the consumer. I opened a dispute with PayPal. Kobo will be notified and is expected to respond. per PayPal terms. At any time I can escalate and file a PayPal claim, at which time PayPal will make the decision on what action to take. In this case (vendor can't provide proof of shipment), I believe a refund is warranted. If I don't receive a tracking number or the item, or Kobo does not respond via the PayPal dispute resolution center by end of day tomorrow, I'll file a claim to get my money back. I've exercised patience and proactively sought information from Kobo customer service to no avail. Note: I ordered around 10:30am (central) on the 30th. Last edited by SCION; 09-07-2016 at 11:38 AM.

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09-07-2016, 11:31 AM	#32
jdcarpe Member Posts: 19 Karma: 10500 Join Date: Oct 2010 Location: Texas Device: K2, K3, PW3, KT3, PW3-32, PRS-650, NST, KA1	Ordered my One direct from Kobo on the 31st. Received a confirmation email shortly after I placed the order, then...nothing. I've received no further emails from Kobo regarding my order. I did receive a notification from Fedex this morning, since I'm signed up to receive a notification any time something is sent to my address. Seems the package shipped from HK yesterday, and will arrive on Friday the 9th.

09-07-2016, 11:40 AM	#34
slayda Retired & reading more! Posts: 2,764 Karma: 1884247 Join Date: Sep 2006 Location: North Alabama, USA Device: Kindle 1, iPad Air 2, iPhone 6S+, Kobo Aura One	I'm in the US and ordered directly from Kobo on the 30th at 10 AM. Tracking number showed it in Memphis, TN on 2nd. Received unit on 6th at about 9 AM.

09-07-2016, 11:53 AM	#36
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	I don't think there is queue that makes any sense and that is what is the most frustrating. Since I live in the Western US, I actually ordered on the 29th before I went to bed (which would have been equivalent to 12:21AM EST on the 30th). Can't get much earlier in the queue than that! So it's hard to be patient when people who ordered later already have the product in hand. I also ordered a cover at the same time. I am wondering if they have delays in the cover stock, and Kobo can't (or won't) split up an order into multiple shipments.

09-07-2016, 12:29 PM	#37
UK2LV Junior Member Posts: 6 Karma: 14642 Join Date: Apr 2016 Device: Kindle Paperwhite 3, Kindle Voyage, Kindle Oasis, Kobo Aura One	I ordered an Aura One from the Kobo website on August 30th at 07:50 am. I've received no status updates since the original confirmation order. Frustrating!

09-07-2016, 01:42 PM	#39
Kurt Connoisseur Posts: 81 Karma: 500000 Join Date: Jul 2010 Device: Nook Color, Nook HD+, Kobo Aura HD, Kobo Aura One	well, there we go signed up for delivery notifications for/with FedEx low and behold there is supposed to be a delivery before noon this Friday from KERRY LOGISTICS (HK) LTD (assuming...) nothing from Kobo of course thanks jdcarpe!

09-07-2016, 02:26 PM	#40
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	I have delivery notifications setup for both FedEx and UPS. I see nothing yet.

09-07-2016, 02:27 PM	#41
jscris Addict Posts: 396 Karma: 123456 Join Date: Feb 2009 Location: Central US Device: k1 - KAO2, ipads, h2o, KA1, inkBOOK, T80s, Mars, Nova Pro	Nothing on Fedex, UPS or USPS.... Ordered the morning of the 30th.

09-07-2016, 03:19 PM	#43
NightGoat Connoisseur Posts: 92 Karma: 39190 Join Date: Aug 2010 Location: Grand Rapids, MI USA Device: Kindle Oasis, DXG, and Kobo Aura One	Ironically, I just read that the word rakuten is the Japanese word for optimism.

09-07-2016, 03:41 PM	#45
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Voila! I file a claim with PayPal and get a tracking number a few minutes later. Ain't that somethin'. Shipped via FedEx; scheduled for delivery Friday morning.

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