Puzzled by concerns over colour patches - Page 3

mobilewilier · 11-15-2012, 05:55 PM

Quote:

Originally Posted by xendula

That's great customer service, so happy they could help you out, mobilewilier! Keeping my fingers crossed that your new one will have less color blotches.

Xendula, thanks for the advice regarding trying to sort out some custom arrangement with amazon customer service. The actual service varied a lot depending on the rep. The first one seemed less experienced and was adamant that the system did not allow shipping to anywhere but the US. The second rep gave a much more detailed interview to diagnosevth problem but then showed much more flexibility in allowing shipping to HK.

Customer service makes such a big impact on how loyal one is to a brand. I hope this works out!

Blossom · 11-15-2012, 08:18 PM

I always say if you get a Rept who is clueless or doesn't act like they care then wait till Amazon send you the little feedback form in your email. It shows up within an hour after your conversation. Click the No this didn't help me link and fill out the feedback form. After you submit it Amazon will ask you to contact them again because they really want to help you.

Why do this. It helps Amazon know what the repts are doing. I have filled one out and gotten a call from higher up from Amazon saying they were sorry and they did work something out for me. So fill out those forms!

sparklemotion · 11-15-2012, 09:10 PM

Quote:

Originally Posted by Blossom

I always say if you get a Rept who is clueless or doesn't act like they care then wait till Amazon send you the little feedback form in your email. It shows up within an hour after your conversation. Click the No this did help me link and fill out the feedback form. After you submit it Amazon will ask you to contact them again because they really want to help you.

Why do this. It helps Amazon know what the repts are doing. I have filled one out and gotten a call from higher up from Amazon saying they were sorry and they did work something out for me. So fill out those forms!

I agree wholeheartedly. I always do this and it always pays off.

xendula · 11-15-2012, 09:13 PM

@mobilewilier: glad I could help! I had my shares of bad PW screens, so I know the frustration of holding a brandnew kindle in your hands and feeling let down.

I agree with you, Blossom and Sparkle, I talked to between abysmal and stellar customer service reps when I was having problems with my PWs these past two months. Through this experience, I have learned that it is worth trying to talk to another person who may be more interested in helping you out, or who may simply have more authority to help you out.

mobilewilier · 11-15-2012, 10:05 PM

Quote:

Originally Posted by xendula

@mobilewilier: glad I could help! I had my shares of bad PW screens, so I know the frustration of holding a brandnew kindle in your hands and feeling let down.

I agree with you, Blossom and Sparkle, I talked to between abysmal and stellar customer service reps when I was having problems with my PWs these past two months. Through this experience, I have learned that it is worth trying to talk to another person who may be more interested in helping you out, or who may simply have more authority to help you out.

Shipping expected to arrive on Nov 20th. that's quick service!

mobilewilier · 11-19-2012, 01:11 AM

Quote:

Originally Posted by xendula

That's great customer service, so happy they could help you out, mobilewilier! Keeping my fingers crossed that your new one will have less color blotches.

Arrived after only 3 days in HK (Amazon kindly used expedited international shipping)

The screen is MUCH BETTER than my last one and i will keep it. It still has some faint green in the left mid section and some brighter section in the lower right but it is much milder and more uniform than my last one.

Want to thank Amazon for great customer service. Even if the product is not perfect, it's the commitment to providing customer satisfaction which has converted me into a loyal customer.

Finally I can use ANY font (at any size) without the screen looking like it's bruised.

mobilewilier · 11-19-2012, 03:13 AM

PS: I didn't get the non-SO version, as promised by Amazon, but I really don't mind about that too much. Priority was in getting a better PW screen.

xendula · 11-19-2012, 06:12 AM

Good to hear they sent you a better unit that you can at least live with! Sorry to hear there are still color blotches! Being promised one thing and receiving another happened to me as well a few times during my replacements back and forth - I think it has to do with the phone reps passing the order on to the replacement center, who then may or may not send what they are being asked (in my case, sometimes they didn't).

mobilewilier · 11-19-2012, 06:43 AM

I just viewed it in a dark room and it's pretty nicely uniform. I am quite sensitive to color and I would say its 95% perfect. So overall v happy.

Strangely the light is far whiter in this PW, showing that quality control is a bit askew!

xendula · 11-19-2012, 07:07 AM

I've seen 9 screen so far, and no two were the same brightnes - may be normal because the the lighting technology ?

soulfuldog · 11-19-2012, 09:28 AM

It just seems to be the Kindle that has this 'problem' with wide variations in the screens, it's not something you hear about with the Kobo Glo for example. It has it's own issues (bright pixels, light too bright on low setting), but on the whole, the quality of the light seems to be pretty uniform.

So possibly it's the capacitive touch screen of the Kindle that is causing issues that the infra red touch screen on the Glo isn't? Also, there will have been a lot more Kindles sold than Glos (I think?), plus the high expectations set by the launch of the Paperwhite, but even so, clearly Amazon is having more problems with quality control than Kobo.

voracious71 · 11-19-2012, 11:12 AM

I think the OP is right that much of the screen "issues" are in the eye/ mind of the beholder. Amazon is partly to blame because they built this product up to an extreme degree.

I have a PW and I love it.

NNolan · 11-19-2012, 12:39 PM

The colored blotches on the two Paperwhites I returned were not "pigments of my imagination". They were obvious to other members of my family as well, even more so when compared to the Kobo Glo I got 2 weeks ago.

I do wonder if the Paperwhite issues have more to do with the 2 layers of film that Amazon is spraying on the screen, rather than with the lights. Inconsistent spray patterns, or the first layer not dry before the 2nd is sprayed on, maybe?

xendula · 11-19-2012, 06:42 PM

The devices I have returned had real issues as well. My imagination had nothing to do with the green and pink blotches, the holes in the screen, the smudges below the screen and the dust particles creating dead pixel effects. So, no, these are not imaginary issues.

xendula · 11-19-2012, 06:43 PM

Quote:

Originally Posted by NNolan

The colored blotches on the two Paperwhites I returned were not "pigments of my imagination". They were obvious to other members of my family as well, even more so when compared to the Kobo Glo I got 2 weeks ago.

I do wonder if the Paperwhite issues have more to do with the 2 layers of film that Amazon is spraying on the screen, rather than with the lights. Inconsistent spray patterns, or the first layer not dry before the 2nd is sprayed on, maybe?

I think that some of my issues may have been due to this: more layers increase the risk of impurities, thus the particles and smudges may not have been there otherwise.

11-15-2012, 08:18 PM	#32
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	I always say if you get a Rept who is clueless or doesn't act like they care then wait till Amazon send you the little feedback form in your email. It shows up within an hour after your conversation. Click the No this didn't help me link and fill out the feedback form. After you submit it Amazon will ask you to contact them again because they really want to help you. Why do this. It helps Amazon know what the repts are doing. I have filled one out and gotten a call from higher up from Amazon saying they were sorry and they did work something out for me. So fill out those forms! Last edited by Blossom; 11-15-2012 at 09:16 PM.

11-19-2012, 12:39 PM	#43
NNolan Compulsive Gadget Geek Posts: 407 Karma: 4219324 Join Date: Mar 2010 Location: South Central Virginia Device: One of each, and two in some cases	The colored blotches on the two Paperwhites I returned were not "pigments of my imagination". They were obvious to other members of my family as well, even more so when compared to the Kobo Glo I got 2 weeks ago. I do wonder if the Paperwhite issues have more to do with the 2 layers of film that Amazon is spraying on the screen, rather than with the lights. Inconsistent spray patterns, or the first layer not dry before the 2nd is sprayed on, maybe? Last edited by NNolan; 11-19-2012 at 12:41 PM.

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11-15-2012, 09:13 PM	#34
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	@mobilewilier: glad I could help! I had my shares of bad PW screens, so I know the frustration of holding a brandnew kindle in your hands and feeling let down. I agree with you, Blossom and Sparkle, I talked to between abysmal and stellar customer service reps when I was having problems with my PWs these past two months. Through this experience, I have learned that it is worth trying to talk to another person who may be more interested in helping you out, or who may simply have more authority to help you out.

11-19-2012, 03:13 AM	#37
mobilewilier Connoisseur Posts: 53 Karma: 496648 Join Date: May 2010 Device: Sony PRS-600	PS: I didn't get the non-SO version, as promised by Amazon, but I really don't mind about that too much. Priority was in getting a better PW screen.

11-19-2012, 06:12 AM	#38
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Good to hear they sent you a better unit that you can at least live with! Sorry to hear there are still color blotches! Being promised one thing and receiving another happened to me as well a few times during my replacements back and forth - I think it has to do with the phone reps passing the order on to the replacement center, who then may or may not send what they are being asked (in my case, sometimes they didn't).

11-19-2012, 06:43 AM	#39
mobilewilier Connoisseur Posts: 53 Karma: 496648 Join Date: May 2010 Device: Sony PRS-600	I just viewed it in a dark room and it's pretty nicely uniform. I am quite sensitive to color and I would say its 95% perfect. So overall v happy. Strangely the light is far whiter in this PW, showing that quality control is a bit askew!

11-19-2012, 07:07 AM	#40
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I've seen 9 screen so far, and no two were the same brightnes - may be normal because the the lighting technology ?

11-19-2012, 09:28 AM	#41
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	It just seems to be the Kindle that has this 'problem' with wide variations in the screens, it's not something you hear about with the Kobo Glo for example. It has it's own issues (bright pixels, light too bright on low setting), but on the whole, the quality of the light seems to be pretty uniform. So possibly it's the capacitive touch screen of the Kindle that is causing issues that the infra red touch screen on the Glo isn't? Also, there will have been a lot more Kindles sold than Glos (I think?), plus the high expectations set by the launch of the Paperwhite, but even so, clearly Amazon is having more problems with quality control than Kobo.

11-19-2012, 11:12 AM	#42
voracious71 Addict Posts: 384 Karma: 1360936 Join Date: Aug 2008 Location: Quahog, RI Device: Nook, Kindle PW4, Kobo Clara	I think the OP is right that much of the screen "issues" are in the eye/ mind of the beholder. Amazon is partly to blame because they built this product up to an extreme degree. I have a PW and I love it.

11-19-2012, 06:42 PM	#44
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	The devices I have returned had real issues as well. My imagination had nothing to do with the green and pink blotches, the holes in the screen, the smudges below the screen and the dust particles creating dead pixel effects. So, no, these are not imaginary issues.

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