$10 B&N Giftcard with Purchase of $100 Giftcard - Page 3

sufue · 06-27-2011, 12:18 PM

Update to my previous post...

It's now more than 96 hours after I was promised the "replacement" gift e-card would be sent - vs. the promised 48 to 72 hours. I still haven't got it.

I talked to another customer service agent, who said, "I don't know why they promise these times, you just have to be patient. Sometimes it takes a while."

Somehow that didn't make me feel much better, or like a valued customer...

I made her put in another request for the bonus card, and made sure she documented it in my file, like my original call.

I pointed out to her that I sell on eBay, and even though it's just a hobby for me, and I have a full-time job, I take care of ALL of my shipments, messages, and other actions within 48 hours, usually 24 hours, so I didn't see why a big company like Barnes & Noble with a dedicated customer service department couldn't also be prompt, especially when that is what they ***voluntarily*** promised. She didn't appreciate my comment - hopefully that won't affect whether I get my bonus card without more phone calls!

anamardoll · 06-27-2011, 01:06 PM

I not only haven't received mine, I also haven't heard back from my CS email. Not even a "got your email" email.

I do NOT want to call them directly -- last time I did, I was on hold for literally 2 hours. I timed it.

I knew this was a possibility when I got the card, but I'm still irked. Is there a Kobo credit card with instant rebates?

Catlady · 06-27-2011, 06:15 PM

Oh boy. Having gone through this sort of thing at Christmas, I advise you to call and INSIST on speaking to a supervisor. Even though they tell you the supervisor can't do anything that they themselves can do. It's just not true.

Also, make sure the CS supervisor understands that you don't want them to re-send the $100 gift card (I think the first-tier people re-sent mine twice!), that what you want is the promo $10 card.

After I got hold of a supervisor, I got my promo card in the 48 hours as the supervisor promised. I also unexpectedly was sent an additional $10 gift card in the mail, as an apology for my trouble.

anamardoll · 06-27-2011, 08:46 PM

Ah-ha. Gift card finally came through -- they answered my email after all. Yay.

@ sufue, I hope you get yours soon.

sufue · 07-06-2011, 01:43 PM

Still bonus giftcard-less after two customer service phone calls.

So, I called BN and asked to talk to a supervisor.

After 40 minutes on the phone (luckily, I have a speaker phone and could do work while waiting), the supervisor tells me that they will snail mail me a physical gift card, supposed to arrive within a week.

It seems to me that mailing a physical gift card would be a lot harder than e-mailing me an e-card, but what do I know?

I'm growing quite frustrated, but hopefully this new approach will work out.

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06-27-2011, 12:18 PM	#31
sufue lost in my e-reader... Posts: 8,097 Karma: 62919154 Join Date: Mar 2010 Location: sunny southern California, USA Device: Android phone, Sony T1, Nook ST Glowlight, Galaxy Tab 7 Plus	Update to my previous post... It's now more than 96 hours after I was promised the "replacement" gift e-card would be sent - vs. the promised 48 to 72 hours. I still haven't got it. I talked to another customer service agent, who said, "I don't know why they promise these times, you just have to be patient. Sometimes it takes a while." Somehow that didn't make me feel much better, or like a valued customer... I made her put in another request for the bonus card, and made sure she documented it in my file, like my original call. I pointed out to her that I sell on eBay, and even though it's just a hobby for me, and I have a full-time job, I take care of ALL of my shipments, messages, and other actions within 48 hours, usually 24 hours, so I didn't see why a big company like Barnes & Noble with a dedicated customer service department couldn't also be prompt, especially when that is what they *voluntarily* promised. She didn't appreciate my comment - hopefully that won't affect whether I get my bonus card without more phone calls!

06-27-2011, 01:06 PM	#32
anamardoll Chasing Butterflies Posts: 3,132 Karma: 5074169 Join Date: Mar 2011 Location: American Southwest Device: Uses batteries.	I not only haven't received mine, I also haven't heard back from my CS email. Not even a "got your email" email. I do NOT want to call them directly -- last time I did, I was on hold for literally 2 hours. I timed it. I knew this was a possibility when I got the card, but I'm still irked. Is there a Kobo credit card with instant rebates?

06-27-2011, 06:15 PM	#33
Catlady Grand Sorcerer Posts: 7,418 Karma: 52613881 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	Oh boy. Having gone through this sort of thing at Christmas, I advise you to call and INSIST on speaking to a supervisor. Even though they tell you the supervisor can't do anything that they themselves can do. It's just not true. Also, make sure the CS supervisor understands that you don't want them to re-send the $100 gift card (I think the first-tier people re-sent mine twice!), that what you want is the promo $10 card. After I got hold of a supervisor, I got my promo card in the 48 hours as the supervisor promised. I also unexpectedly was sent an additional $10 gift card in the mail, as an apology for my trouble.

06-27-2011, 08:46 PM	#34
anamardoll Chasing Butterflies Posts: 3,132 Karma: 5074169 Join Date: Mar 2011 Location: American Southwest Device: Uses batteries.	Ah-ha. Gift card finally came through -- they answered my email after all. Yay. @ sufue, I hope you get yours soon.

07-06-2011, 01:43 PM	#35
sufue lost in my e-reader... Posts: 8,097 Karma: 62919154 Join Date: Mar 2010 Location: sunny southern California, USA Device: Android phone, Sony T1, Nook ST Glowlight, Galaxy Tab 7 Plus	Still bonus giftcard-less after two customer service phone calls. So, I called BN and asked to talk to a supervisor. After 40 minutes on the phone (luckily, I have a speaker phone and could do work while waiting), the supervisor tells me that they will snail mail me a physical gift card, supposed to arrive within a week. It seems to me that mailing a physical gift card would be a lot harder than e-mailing me an e-card, but what do I know? I'm growing quite frustrated, but hopefully this new approach will work out.

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