The Vent and Rant Thread

[CRussel]

Originally Posted by Hitch

You too, Cro!

That's one thing, at least, that we get in large doses from MR--a crap-ton of us are...let's say, well-seasoned. You say arthritis and you feel 100x heads nodding along with you, rather than "whassat?" :-)

Hitch

Amen that! Basically 100x bobble-heads.

[Hitch]

Originally Posted by CRussel

Amen that! Basically 100x bobble-heads.

All I can say about it is...it beats the alternative.

Hitch

[Rumpelteazer]

Our (my parents and I) phone subscriptions are on a business account, because if we call with it it's mostly business related. Data we hardly use, until I started going on walks last year. I already knew that we didn't have a lot of data in our subscription, but that became a problem when my sister and I regularly started going on walks and I was using more data.

I figured out which subscription we currently have and my father looked online at what the current offers were. Then he wanted to go to the business center of the KPN (where we have the subscriptions) to see if they could match it. Because our subscriptions were taken out years ago, nowadays you get more data for less money. But at the store they couldn't help us; they couldn't match the online offers and they couldn't change anything on our account, because you have to do that yourself online. So my father was miffed.

I found another company which offers more for a lot less, though no business account (but my father doesn't care about that anymore). And on Monday I finally made him switch my account. If it worked well for me he wants to migrate his and my mothers subscriptions, too.

Of course I want to keep my current phone number. I filled in the online form, where they already told me there was a slight chance they couldn't arrange it. I had a sneaky feeling this would be the case for me, since my number is on a business account currently. Yesterday I got a text message telling me they weren't able to migrate the number, but had sent an email how I could arrange for it myself. I haven't read the email yet, since it's sent to the store's mail address. But I expect I have to spend most of the morning on the phone with KPN getting them to release my phone number. I'm not looking forward to it.

[ApK]

So I guess KPN stands for "Keep People's Numbers."

[Rumpelteazer]

Originally Posted by ApK

So I guess KPN stands for "Keep People's Numbers."

It could very well be, though I can think of other, more rude, things the abbreviation could stand for.

My father was on the phone off and on for three hours this morning. Ben, the new provider, was extremely helpful. Eventually we called KPN and they first told us that the number was blocked from migrating to a new provider because we took out a new subscription for 24 months last year. They did make the offer, but we didn't sign up for it because it wasn't a good offer. When KPN was told that we didn't sign up for that they looked further in the system and found that it was indeed immediately cancelled. They unblocked my number, they say, we got an email confirmation.

Ben tried again several different ways and it's still blocked. They would try a different way and keep us posted. Just before 5pm I got the latest text message that it hasn't worked.

We're going to try again on Monday. KPN business service is open 24/7 but Ben isn't open on Saturday and Sunday. This way our resentment has time to simmer/marinate/fester for a couple of days.

For me it would be an inconvenience to have to get a new number, but my parents really want to keep their number, and they want to move to a different provider, too.

Last year we already went to a different provider for the store's landline because of persistent problems they couldn't/wouldn't solve. Shortly after we also changed internet provider; the old one was a daughter of KPN and they were set to be shut down and all the customers would be migrated to KPN (more expensive, less service and support).

Don't they realise that this way none of us will EVER get another KPN product? Too much BS for too long a time, this is just the cherry on top.

[Rumpelteazer]

And today KPN sent an email asking us to fill in a questionnaire to give our opinion of their service.

Although it's tempting to do so, I think it won't be a good idea since we still have to migrate three phone numbers to another provider.

[ApK]

Originally Posted by Rumpelteazer

And today KPN sent an email asking us to fill in a questionnaire to give our opinion of their service.

Although it's tempting to do so, I think it won't be a good idea since we still have to migrate three phone numbers to another provider.

Totally up to you, and I have no idea what kind of vindictive people run KPN, but I have usually had pretty good results filling out those surveys honestly in the wake of problems, usually in the form of some department with more empowerment and training than level 1 customer support calling me back to discuss the issue.

[CRussel]

Agreed. Assuming you avoid profanity (however tempting it is, and certainly I know how tempted I've been a time or two), it's actually likely to help. If not you, perhaps the next person.

Every company is different, it might not help. But I can tell you that at many companies, it goes right to the top, bypassing any problem areas in the organization.

[Rumpelteazer]

I always get the impression nothing is ever done with those types of questionnaires.

It wouldn't surprise me if the salesman at the KPN store intentionally left the new subscription activated, blocking us from going to another provider without jumping through hoops. My father didn't get rude in the store, but he was short and did tell the guy we would go to a different provider.

Last year we also switched to a different provider for the landline, after years of problems with the phone/internet router (the phone part would hang several times a week, preventing us from getting and making calls) and having problems getting the voicemail switched off (it kept getting switched on again) and not being able to listen to the voicemails itself.

So it wouldn't surprise us if we're marked as a difficult customer and they make less effort to help us.

[Rumpelteazer]

Our day started with another call to KPN. We had to explain it again, they told us that we had a new subscription, we told them that wasn’t true. Eventually they told us that to move our number to another provider we shouldn’t use our customer number, but a transport number. Which isn’t listed on your online account but will only be given by phone.

My father got angry (without getting rude) because they could have told us that on Friday and that he got the impression they were intentionally making it difficult for us.

Then we called Ben, gave them the new transport number and we’re waiting for a message now. On Friday the rejection came within 15-20 minutes. It’s been almost an hour and a half now without rejection, so we have good hope.


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[Rumpelteazer]

And today we got an email from Ben that on Friday my number is going to migrate to them. So on Friday I can put in the new sim card (I need to find the sticky thing to open the sim card compartment).

In other news, I'm slightly worried about the package that will be arriving tomorrow. I order some US and UK snacks, not even that much. But according to the shipping company the box is 30 by 30 by 170 centimeters (1 foot by 1 foot by five foot eight inches). So either the shipping company made a mistake, or my cookies, Ritz crackers and Goldfish have grown in size or it was packed with a lot of filling material.

[ApK]

Originally Posted by Rumpelteazer

And today we got an email from Ben that on Friday my number is going to migrate to them. So on Friday I can put in the new sim card (I need to find the sticky thing to open the sim card compartment).

Yay! And a small paperclip may work if you can't find it.

In other news, I'm slightly worried about the package that will be arriving tomorrow. I order some US and UK snacks, not even that much. But according to the shipping company the box is 30 by 30 by 170 centimeters (1 foot by 1 foot by five foot eight inches). So either the shipping company made a mistake, or my cookies, Ritz crackers and Goldfish have grown in size or it was packed with a lot of filling material.

They must have gotten our orders mixed up. I got your snacks, you got my mail-order bride.

ApK

[DNSB]

Originally Posted by ApK

They must have gotten our orders mixed up. I got your snacks, you got my mail-order bride.

ApK

Is that what they're calling them now?

[BetterRed]

I ordered a 7 port D-link fast charge hub the other day, got a response today

"Sorry Mate, our warehouse was wrecked by the floods. Not sure when we can deliver. . ."

They included a picture, wrecked is right. At least they're alive, a dozen or more aren't. I let the order stand.

Hopefully Sydney has dodged worst of it --- until the next one. Three major flood events in three years and before that the worst fires in living memory, oh yeah there was a pandemic too.

BR

[Rumpelteazer]

It isn’t just one of those days in the store today, it’s one of those Saturdays. Which is even worse. Two and a half hours to go until my weekend starts.


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