Really Peeved with Barnes & Noble - Page 2

=X= · 10-22-2009, 11:48 AM

Quote:

Originally Posted by JanG

I was naturally assuming the books would be in their eReader format, I thought all their books were only sold in that format. As I can't buy books from them, I couldn't check. God I hope they haven't added DRM to it, that would make me really angry!

--JanG.

What's the name of your book? I'll download it from B&N and see if they've added DRM. Their ePUB don't have DRM, but from my experience the eReader format does.
=X=

AnemicOak · 10-22-2009, 11:57 AM

Quote:

Originally Posted by =X=

What's the name of your book? I'll download it from B&N and see if they've added DRM. Their ePUB don't have DRM, but from my experience the eReader format does.
=X=

Her book is Black Silk by Jan Gordon.

I've been trying to dl it, but keep getting an error.

=X= · 10-22-2009, 12:03 PM

Quote:

Originally Posted by AnemicOak

Her book is Black Silk by Jan Gordon.

I've been trying to dl it, but keep getting an error.

Thanks.

So the good news for the author it's not due to Geo restrictions, it just won't download for anybody

=X=

TallMomof2 · 10-22-2009, 12:06 PM

Same here.

Quote:

Originally Posted by AnemicOak

Her book is Black Silk by Jan Gordon.

I've been trying to dl it, but keep getting an error.

JanG · 10-22-2009, 12:46 PM

Quote:

Originally Posted by =X=

Thanks.

So the good news for the author it's not due to Geo restrictions, it just won't download for anybody

=X=

This message is on the listing of my book: "These items ship to U.S. addresses only." The same message appears on other books as well. I went all the way through the signing up process, even giving my credit card information (although why they would want that for a free book is anyone's guess), and I got a similar message.

This is quite apart from the "technical difficulties' they're having at the moment.

(shrugs) It doesn't matter. Having the book listed at B&N is just a little bit of icing on the cake. Between Feedbooks and Smashwords, it has already had more than 11,000 downloads.

Thanks, everyone, for trying to download it from B&N. I appreciate it.

--JanG.

phenomshel · 10-22-2009, 01:51 PM

Oh wow, Jan, I'm sorry you're having such difficulties. I hope they at least get the tech. problem fixed soon.

JSWolf · 10-22-2009, 03:30 PM

Quote:

Originally Posted by JanG

This message is on the listing of my book: "These items ship to U.S. addresses only." The same message appears on other books as well. I went all the way through the signing up process, even giving my credit card information (although why they would want that for a free book is anyone's guess), and I got a similar message.

I too am unable to download your book from B&N.

The reason B&N need your credit card number is that this is eReader format and if it has DRM, the CC # and your name are used to encrypt the book.

Maike13 · 10-22-2009, 04:29 PM

Quote:

Originally Posted by JanG

This message is on the listing of my book: "These items ship to U.S. addresses only." The same message appears on other books as well. I went all the way through the signing up process, even giving my credit card information (although why they would want that for a free book is anyone's guess), and I got a similar message.

This is quite apart from the "technical difficulties' they're having at the moment.

(shrugs) It doesn't matter. Having the book listed at B&N is just a little bit of icing on the cake. Between Feedbooks and Smashwords, it has already had more than 11,000 downloads.

Thanks, everyone, for trying to download it from B&N. I appreciate it.

--JanG.

The eReader DRM uses your credit card number as the passcode. I'm not sure if this necessarily means your book has DRM though. They probably do this on all the accounts so you're able to download eReader DRM eBooks.

[Edit] Ooops. Sorry JSWolf. Didn't see your post with the same info.

fugazied · 10-22-2009, 05:54 PM

This is interesting, what has been the publisher response to your grievances? Perhaps B&N have some kind of default license with the publisher and globally apply it, they don't have nuanced control over the license types on their website?

I think harassing the publisher and getting them to harass B&N might get it resolved eventually. If you have 11k downloads now, if it is international on B&N as well you could hit 20k

Congrats by the way.

Steven Lyle Jordan · 10-22-2009, 10:37 PM

On a related note: I only just discovered that my first two Denial of Service short stories are "available" on the B&N store. I put that in parens, because when I tried to download them, I got the same "technical difficulties" message. Also, the covers for the books do not display on the B&N store (and there's certainly nothing about the art content to hide them).

It may be an issue between B&N and Smashwords, and how the books are being accessed/uploaded. I'll see what I can find out.

Edit: I've looked a little further. I see The Onuissance Cells is in the B&N store, and it does have a cover. However, I just noticed the site gives absolutely no description for the e-books... any of mine, and including Black Silk. Pretty pointless to have books with no covers, no descriptions, that you can't download, huh?

NormHart · 10-22-2009, 11:29 PM

Quote:

Originally Posted by Steve Jordan

On a related note: I only just discovered that my first two Denial of Service short stories are "available" on the B&N store. I put that in parens, because when I tried to download them, I got the same "technical difficulties" message. Also, the covers for the books do not display on the B&N store (and there's certainly nothing about the art content to hide them).

It may be an issue between B&N and Smashwords, and how the books are being accessed/uploaded. I'll see what I can find out.

Edit: I've looked a little further. I see The Onuissance Cells is in the B&N store, and it does have a cover. However, I just noticed the site gives absolutely no description for the e-books... any of mine, and including Black Silk. Pretty pointless to have books with no covers, no descriptions, that you can't download, huh?

Ah, just goes to show that you don't understand the principles of Marketing. This stratagem allows B&N to announce that there are 500,000 free books on their website.

anurag · 10-23-2009, 01:29 AM

I emailed Mark Coker from Smashwords about this and he replied saying it's a problem with B&N, because they just started getting the Smashwords feed. He also said that Smashwords has worldwide rights to their ebooks so B&N should not restrict availability by region, basically verifying what everyone else has been saying on this thread.

Hopefully B&N will be able to figure this out soon.

Steven Lyle Jordan · 10-23-2009, 11:50 AM

Quote:

Originally Posted by NormHart

Ah, just goes to show that you don't understand the principles of Marketing. This stratagem allows B&N to announce that there are 500,000 free books on their website.

Not that that helps when people see so many coverless, descriptionless books in there, and say "WTF!?! I'm going back to Amazon!"

Steven Lyle Jordan · 10-27-2009, 03:04 PM

Update: Still no change in missing covers or descriptions. I'd also e-mail Mark C, who said he was looking into it, last week.

JanG · 10-31-2009, 02:08 AM

Now my book has disappeared from B&N. I guess they got peeved at me

! I suppose there might be a legitimate reason. I checked other Smashwords books, and all those that I checked are still up and still don't have descriptions.

--JanG.

10-22-2009, 10:37 PM	#25
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	On a related note: I only just discovered that my first two Denial of Service short stories are "available" on the B&N store. I put that in parens, because when I tried to download them, I got the same "technical difficulties" message. Also, the covers for the books do not display on the B&N store (and there's certainly nothing about the art content to hide them). It may be an issue between B&N and Smashwords, and how the books are being accessed/uploaded. I'll see what I can find out. Edit: I've looked a little further. I see The Onuissance Cells is in the B&N store, and it does have a cover. However, I just noticed the site gives absolutely no description for the e-books... any of mine, and including Black Silk. Pretty pointless to have books with no covers, no descriptions, that you can't download, huh? Last edited by Steven Lyle Jordan; 10-22-2009 at 10:49 PM.

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10-22-2009, 01:51 PM	#21
phenomshel ZCD BombShel Posts: 4,793 Karma: 8293322 Join Date: Jan 2009 Location: The Frozen North (aka Illinois, USA) Device: iPad, STB Kindle Oasis	Oh wow, Jan, I'm sorry you're having such difficulties. I hope they at least get the tech. problem fixed soon.

10-22-2009, 05:54 PM	#24
fugazied Wizard Posts: 1,305 Karma: 1958 Join Date: Jan 2009 Device: iPod Touch	This is interesting, what has been the publisher response to your grievances? Perhaps B&N have some kind of default license with the publisher and globally apply it, they don't have nuanced control over the license types on their website? I think harassing the publisher and getting them to harass B&N might get it resolved eventually. If you have 11k downloads now, if it is international on B&N as well you could hit 20k Congrats by the way.

10-23-2009, 01:29 AM	#27
anurag Addict Posts: 236 Karma: 4066 Join Date: Feb 2009 Location: California Device: Kindle 1 and DX, iPhone	I emailed Mark Coker from Smashwords about this and he replied saying it's a problem with B&N, because they just started getting the Smashwords feed. He also said that Smashwords has worldwide rights to their ebooks so B&N should not restrict availability by region, basically verifying what everyone else has been saying on this thread. Hopefully B&N will be able to figure this out soon.

10-27-2009, 03:04 PM	#29
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	Update: Still no change in missing covers or descriptions. I'd also e-mail Mark C, who said he was looking into it, last week.

10-31-2009, 02:08 AM	#30
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	Now my book has disappeared from B&N. I guess they got peeved at me ! I suppose there might be a legitimate reason. I checked other Smashwords books, and all those that I checked are still up and still don't have descriptions. --JanG.

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