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Old 03-22-2025, 02:06 PM   #16
JSWolf
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That might be of use to lots of people as Kobo didn't give me an option of calling off the bat, it could save people a lot of to'ing and fro'ing and give them a more positive experience from the get go
Would you mind editing the first post to add in the phone numbers and suggesting to call Kobo CS instead of using the chat?
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Old 03-22-2025, 02:20 PM   #17
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Can we please have a change of topic? CS is not terrible. The chat is terrible.
To me, if chat is how you have to start a problem, then chat is part of "customer service."

For example, I clicked on the picture of the phone next to the message box, the AI assistant comes up.

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Old 03-22-2025, 02:21 PM   #18
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To me, if chat is how you have to start a problem, then chat is part of "customer service."

For example, I clicked on the picture of the phone next to the message box, the AI assistant comes up.

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I prefer to call then the chat if at all possible.
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Old 03-22-2025, 02:25 PM   #19
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I prefer to call then the chat if at all possible.
I usually prefer to talk to a live person.

Automated calling sucks.
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Old 03-23-2025, 06:24 PM   #20
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I’m just curious why you can’t send a picture? Even the most basic cell phones have a camera, many laptops come with one built in, any tablet worth a damn should too.

Seems to me that the issue would have been resolved if you had sent a picture. Which isn’t a wholly unreasonable request they just want to verify it’s the wrong item
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