Windows 10 March Update issues w/ Kobo Aura One

[Ms M]

Originally Posted by ne0rmatrix

Checked Windows Update today and there was a new update to fix Bugs and it fixed my kobo issues. I am pleased to report my Kobo Aura One is now working as expected! So happy now

neOrmatrix, Where did you check for the Windows update, and did you have to contact Microsoft, or KOBO for assistance? Neither Windows or ADE are recognizing my device (Kobo Glo). I really need some advice. Any is appreciated.

[Willa]

Originally Posted by Ms M

neOrmatrix, Where did you check for the Windows update, and did you have to contact Microsoft, or KOBO for assistance? Neither Windows or ADE are recognizing my device (Kobo Glo). I really need some advice. Any is appreciated.

There has been a Window 10 Update in the past 10 days that has caused problems (KB4013429) other than with ereaders - Microsoft has now issued another update in the hopes that it would fix the issues KB4015438. I don't know if these updates are affecting you - but you could check what updates are on your computer.

To do that type Updates in your Cortana search bar (bottom left of your homescreen), click on 'check for updates' - click the Check for Updates box to make sure you have all that are available.

To see what is on your system already click on Update History underneath the Check for Updates box. You will see a list of Updates and the date they were installed. You may be able to match a date with when your Kobo problems began. Sorry I can't be of more help.

[Ms M]

Originally Posted by davidfor

OK, I had a weird experience that might be related last night.

My Windows 10 laptop had updates ready to install when I went to bed the night before last. So, I saw it had updated when I got home last night. And none of my Kobo devices were recognised. I restarted the devices to make sure that wasn't it. And I plugged them in a couple of times while checking. Windows always displayed an "unrecognized device" message. Several four letter

I did a couple of other things (dinner, trying to solve a problem with my NAS, trying to find an USB Type B cable - I kept tripping over it all week, but when I needed it, it was nowhere to be found) and came back to post a comment in this thread and elsewhere. I plugged one of the devices in to get the exact error. It connected properly and calibre did it's thing. I then checked the other devices and they were all OK.

I have no idea why it fixed itself. I didn't restart the computer and I can't think of anything that I did that would have changed things between the connections. But, it's working again, so I'm happy.

DavidFor, this "weird experience" is exactly what happened to me! I had put a call in to KOBO HELP and the representative gave me via email "a fix" so that my KOBO and laptop would sync, so to speak. Before I even opened his email, I decided to go to my windows update notification to see if any were pending, and sure enough, one was! Now, this sort of confused me, because my laptop is set up for automatic updates..at any rate, I ran the update and voila! My KOBO is there, as well as ADE. I'll save the KOBO rep's email for future reference, but I'm not doing anything else for fear I'll lose the fix. I'm just thankful it's working now as it should.

[Ms M]

Originally Posted by Ms M

neOrmatrix, Where did you check for the Windows update, and did you have to contact Microsoft, or KOBO for assistance? Neither Windows or ADE are recognizing my device (Kobo Glo). I really need some advice. Any is appreciated.

neOrmatrix, Somehow, I too was able to find a new windows update, and after running it, all my devices were finally recognized. What a relief!
Love my KOBO GLO... would hate to have to give it up.