MobileRead Forums
Register Guidelines E-Books Today's Posts Search

Go Back   MobileRead Forums > E-Book Readers > More E-Book Readers > Bookeen
Reload this Page I'm getting rather frustrated by Bookeen support.

Notices

Reply
Page 2 of 2 1 2
 
Thread Tools Search this Thread
Old 09-08-2008, 01:22 PM   #16
delphidb96
Wizard
delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.
 
Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
And I *finally* got my RMA number.
Yep. It arrived today.

Derek
delphidb96 is offline   Reply With Quote
Old 09-08-2008, 03:03 PM   #17
pilotbob
Grand Sorcerer
pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.
 
pilotbob's Avatar
 
Posts: 19,832
Karma: 11844413
Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
Quote:
Originally Posted by delphidb96 View Post
Yep. It arrived today.

Derek
Now that's service!

BOb
pilotbob is offline   Reply With Quote
Advert
Old 10-10-2008, 03:01 PM   #18
roncri
Enthusiast
roncri began at the beginning.
 
roncri's Avatar
 
Posts: 44
Karma: 28
Join Date: Sep 2006
I've been trying to get a RMA number for three weeks now. That asked me to send a photo of the cracked screen and since then, nothing. I've sent two followup emails asking for RMA, and still nothing.

I will never purchase another Bookeen product, their support is just to poor.
roncri is offline   Reply With Quote
Old 10-10-2008, 05:07 PM   #19
delphidb96
Wizard
delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.
 
Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by roncri View Post
I've been trying to get a RMA number for three weeks now. That asked me to send a photo of the cracked screen and since then, nothing. I've sent two followup emails asking for RMA, and still nothing.

I will never purchase another Bookeen product, their support is just to poor.
I would *love* to tell you that this was an isolated incident, but I can't. Still and all, the Cybook is a decent product. (Note I didn't say *great*.) I'm sorry it went so wrong for you.

Derek
delphidb96 is offline   Reply With Quote
Old 10-14-2008, 03:11 PM   #20
roncri
Enthusiast
roncri began at the beginning.
 
roncri's Avatar
 
Posts: 44
Karma: 28
Join Date: Sep 2006
Quote:
Originally Posted by delphidb96 View Post
I would *love* to tell you that this was an isolated incident, but I can't. Still and all, the Cybook is a decent product. (Note I didn't say *great*.) I'm sorry it went so wrong for you.

Derek
Well they finally got back to me yesterday with an RMA number but I find 3 weeks to be an unacceptable time to wait.
roncri is offline   Reply With Quote
Advert
Old 10-14-2008, 07:33 PM   #21
delphidb96
Wizard
delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.
 
Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by roncri View Post
Well they finally got back to me yesterday with an RMA number but I find 3 weeks to be an unacceptable time to wait.
So do I, so do I. And now I'm waiting for them to send my *fixed* (broken with a complete and total software failure at point of software upgrade) cybook back to me so's I am left with only the Netronix EB-100 to be repaired. And, of course, it's been since late July and I've *YET* to hear from Netronix about an RMA for that one.

Derek
delphidb96 is offline   Reply With Quote
Old 10-15-2008, 02:08 AM   #22
ErwinOtten
Addict
ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.
 
ErwinOtten's Avatar
 
Posts: 338
Karma: 444
Join Date: Jul 2008
Location: The Netherlands
Device: Cybook G3
Quote:
Originally Posted by delphidb96 View Post
So do I, so do I. And now I'm waiting for them to send my *fixed* (broken with a complete and total software failure at point of software upgrade) cybook back to me so's I am left with only the Netronix EB-100 to be repaired. And, of course, it's been since late July and I've *YET* to hear from Netronix about an RMA for that one.

Derek
So look on the bright side Derek, Bookeen's support looks like 100% better than Netronix support does
ErwinOtten is offline   Reply With Quote
Old 10-15-2008, 01:11 PM   #23
delphidb96
Wizard
delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.delphidb96 ought to be getting tired of karma fortunes by now.
 
Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by ErwinOtten View Post
So look on the bright side Derek, Bookeen's support looks like 100% better than Netronix support does
Actually, it's NOT! It's *INFINITELY* better than that from Netronix! TTBOMK, Netronix has a 0% success rate at dealing with broken EB-100s. Bookeen has a 100% success rate with repairing/replacing broken Cybooks. 100% is infinitely larger than 0%.

Derek
delphidb96 is offline   Reply With Quote
Reply
Page 2 of 2 1 2

« Previous Thread | Next Thread »

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Frustrated... cypherslock Amazon Kindle 3 04-03-2010 05:23 PM
Bookeen support Deividas Bookeen 81 02-03-2010 05:18 AM
FRUSTRATED! jcbeam Amazon Kindle 33 03-21-2009 08:58 AM
Bookeen support won't even reply Snuffi Bookeen 67 05-21-2008 12:58 PM
New and Frustrated STORMCROW Introduce Yourself 7 02-27-2008 09:58 PM


All times are GMT -4. The time now is 12:43 PM.

Contact Us - FAQ - Guidelines - Privacy - Top

MobileRead.com is a privately owned, operated and funded community.