I'm getting rather frustrated by Bookeen support. - Page 2

delphidb96 · 09-08-2008, 02:22 PM

Yep. It arrived today.

Derek

pilotbob · 09-08-2008, 04:03 PM

Quote:

Originally Posted by delphidb96

Yep. It arrived today.

Derek

Now that's service!

BOb

roncri · 10-10-2008, 04:01 PM

I've been trying to get a RMA number for three weeks now. That asked me to send a photo of the cracked screen and since then, nothing. I've sent two followup emails asking for RMA, and still nothing.

I will never purchase another Bookeen product, their support is just to poor.

delphidb96 · 10-10-2008, 06:07 PM

Quote:

Originally Posted by roncri

I've been trying to get a RMA number for three weeks now. That asked me to send a photo of the cracked screen and since then, nothing. I've sent two followup emails asking for RMA, and still nothing.

I will never purchase another Bookeen product, their support is just to poor.

I would *love* to tell you that this was an isolated incident, but I can't. Still and all, the Cybook is a decent product. (Note I didn't say *great*.) I'm sorry it went so wrong for you.

Derek

roncri · 10-14-2008, 04:11 PM

Quote:

Originally Posted by delphidb96

I would *love* to tell you that this was an isolated incident, but I can't. Still and all, the Cybook is a decent product. (Note I didn't say *great*.) I'm sorry it went so wrong for you.

Derek

Well they finally got back to me yesterday with an RMA number but I find 3 weeks to be an unacceptable time to wait.

delphidb96 · 10-14-2008, 08:33 PM

Quote:

Originally Posted by roncri

Well they finally got back to me yesterday with an RMA number but I find 3 weeks to be an unacceptable time to wait.

So do I, so do I. And now I'm waiting for them to send my *fixed* (broken with a complete and total software failure at point of software upgrade) cybook back to me so's I am left with only the Netronix EB-100 to be repaired. And, of course, it's been since late July and I've *YET* to hear from Netronix about an RMA for that one.

Derek

ErwinOtten · 10-15-2008, 03:08 AM

Quote:

Originally Posted by delphidb96

So do I, so do I. And now I'm waiting for them to send my *fixed* (broken with a complete and total software failure at point of software upgrade) cybook back to me so's I am left with only the Netronix EB-100 to be repaired. And, of course, it's been since late July and I've *YET* to hear from Netronix about an RMA for that one.

Derek

So look on the bright side Derek, Bookeen's support looks like 100% better than Netronix support does

delphidb96 · 10-15-2008, 02:11 PM

Quote:

Originally Posted by ErwinOtten

So look on the bright side Derek, Bookeen's support looks like 100% better than Netronix support does

Actually, it's NOT! It's *INFINITELY* better than that from Netronix! TTBOMK, Netronix has a 0% success rate at dealing with broken EB-100s. Bookeen has a 100% success rate with repairing/replacing broken Cybooks. 100% is infinitely larger than 0%.

Derek

09-08-2008, 02:22 PM	#16
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	*And I finally* got my RMA number.** Yep. It arrived today. Derek

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10-10-2008, 04:01 PM	#18
roncri Enthusiast Posts: 44 Karma: 28 Join Date: Sep 2006	I've been trying to get a RMA number for three weeks now. That asked me to send a photo of the cracked screen and since then, nothing. I've sent two followup emails asking for RMA, and still nothing. I will never purchase another Bookeen product, their support is just to poor.